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☆ The gap between AI expectations and outcomes in the workplace are wide
▼ + stars: | 2024-08-09 | by ( Cate Tarr | Special To Cnbc.Com | ) www.cnbc.com time to read: +2 min

Despite companies' high expectations for productivity gains from generative AI technology, workers are finding far different results when those tools are added to their jobs. Nearly all of C-suite leaders — 96% — polled in an Upwork Research Institute study in July said they expect the use of gen AI tools to increase their company's overall productivity levels. More than 75% of employees said gen AI tools have even decreased their productivity and added to their workload. Meanwhile, companies are also increasing their spending on new AI tools. Finding a better way of matching executive expectations and worker outcomes is critical if companies want investments in generative AI to pay off.

Persons: Joe Atkinson, Atkinson Organizations: Research, CNBC Technology, PwC

☆ AI is everywhere, and businesses don't know where to start. Here's what consultants are telling clients.
▼ + stars: | 2024-06-28 | by ( Lakshmi Varanasi | Tim Paradis | ) www.businessinsider.com time to read: +8 min

Some 900 of PwC's top 1,000 consulting clients are now working with the firm on incorporating AI into their businesses, a spokesperson told Business Insider. Even as some companies focus on how AI might rewrite corporate playbooks, some businesses are asking consultants how to get started. Advertisement"Many CIOs are afraid that they don't have the right skills," he told BI. Where to beginMany companies are still determining how they might use AI and GenAI, according to several consultants. This enables greater seamlessness down the line, and that is where the magic lies," he told BI.

Persons: —, Ben Ellencweig, Allison Bailey, Bailey, Greg Sward, They're, Jim Rowan, Rowan, Vlad Lukic, Roy Singh, Joe Atkinson, Atkinson, Deloitte's Rowan, Bain's Singh, PwC's Atkinson, he's, Singh Organizations: Service, Business, McKinsey & Company, Boston Consulting, KPMG US, Deloitte Consulting, Bain & Company, Companies, Carrefour, & $

☆ How to drive bias out of AI without making mistakes of Google Gemini
▼ + stars: | 2024-03-27 | by ( Bob Violino | ) www.cnbc.com time to read: +3 min

In this photo illustration, a Gemini logo is seen displayed on a smartphone with a Google logo in the background. "However, depending on the data that Gen AI is trained on, the model learns and reflects that in its outputs," he said. Crucial to managing issues of potential bias in AI is to have clear processes in place and prioritize responsible AI from the beginning, said Joe Atkinson, chief products and technology officer at consulting firm PwC. "For example, a healthcare chatbot powered by generative AI can provide explanations for its diagnoses and treatment recommendations, helping patients understand the underlying factors and mitigating potential biases in medical advice." Diversity in AI development teams, dataCompanies also need to create diverse and inclusive development teams.

Persons: Siva Ganesan, Joe Atkinson, Atkinson, Ritu Jyoti, Jyoti, Ganesan Organizations: Google, Cloud, Tata Consultancy Services, International Data Corp

☆ For Microsoft and OpenAI, after a year in the 'hype cycle,' the Copilot corporate spending boom is just getting started
▼ + stars: | 2023-12-20 | by ( Eric Rosenbaum | ) www.cnbc.com time to read: +9 min

While another third (32%) said they have not made the spending decision, only 13% said they would not be acquiring similar gen AI capabilities. Microsoft has pointed to customers including Visa, BP, Honda and Pfizer using Copilot, and professional services firm partners on Copilot AI including Accenture, EY, KPMG, and PwC. And even amid the hype, it's important to keep in mind that as gen AI spending grows, it is still dwarfed by companies' cybersecurity budget needs. That means roughly $5 will be spent on security for every dollar spent on gen AI. But it's growing, and for now at least, when it comes to the billions in gen AI spending, Microsoft is in the pole position.

Persons: Dan Ives, Google Bard, Satya Nadella, Sam Altman, Altman, Jason Wong, Wong, Joe Atkinson, That's, Copilot, It's, Gartner, it's, Will, John Lovelock Organizations: Microsoft, Wedbush Securities, " Enterprises, Google, CNBC Technology, Survey, Gartner, Visa, BP, Honda, Pfizer, Accenture, EY, KPMG, CNBC, CNBC TEC, SAP, Adobe, Amazon Web, Meta, SharePoint Locations: San Francisco , California, U.S, Copilot, Salesforce, that's

☆ More companies see ChatGPT training as a hot job perk for office workers
▼ + stars: | 2023-09-01 | by ( Mikaela Cohen | ) www.cnbc.com time to read: +3 min

Jaap Arriens | Nurphoto | Getty ImagesWorkplaces filled with artificial intelligence are closer to becoming a reality, making it essential that workers know how to use generative AI. Whether or not companies embrace or reject AI, offering specific AI chatbot training to current employees could be the best way to keep those workers. "It's important to offer [AI] training to help employees but also maintain the posture of your company; it's about embracing emerging technologies and moving quickly." "AI is impacting everybody's job in one way, and generative AI will have a particular impact on knowledge work," Atkinson said. This will not only alleviate job loss concerns, but it will retain employees, Purakayastha said.

Persons: Jaap Arriens, Joe Atkinson, ChatGPT, Stacie Haller, Atkinson, Apratim Purakayastha, Purakayastha, They'll Organizations: Nurphoto, Getty

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