"I hadn't even appealed because I didn't even know what it was for," Via told Insider.
AdvertisementAdvertisementIn arbitration, Instacart unsuccessfully tried to argue that it could disregard the agreement that it asks shoppers to signVia filed a request for arbitration in January 2022.
David L. Ryan/The Boston Globe via Getty ImagesOnce a shopper requests arbitration proceedings, they must wait 30 days "to resolve the dispute before arbitration commences," Instacart told Insider.
But the arbitrator said Via wasn't aware of the extra item until the following day when Instacart deactivated his account.
"I can read it and figure out what makes sense and what I can argue and what doesn't make sense," he told Insider.
Persons:
Jason Via, I've, that's, Instacart, Via, Aureen Chowdhury, Annie T, David L, Ryan, you've, Uber
Organizations:
Service, Walmart, Via, Shoppers, Boston Globe, Getty, Instacart, ICA
Locations:
Wall, Silicon, Instacart, Los Angeles, Washington