Particle Health said on Monday that the "vast majority" of its customers are still receiving records from medical software giant Epic Systems despite an ongoing dispute between the two companies over data-sharing practices.
Epic's software supports more than 300 million patient records, and Particle acts like a middleman that helps health-care organizations access the data they need.
Particle said in a release Monday that while Epic "indiscriminately stopped responding" to data requests from some of its customers because of the dispute, most clients were not affected.
"While there is an ongoing dispute between Epic and Particle Health, related to three specific customers, the significant majority of Particle Health customers impacted by Epic's actions were not in any way related to this dispute," the company said in the release.
Particle CEO Jason Prestinario said in the statement that the company will address the dispute with Epic through official procedural channels.
Persons:
it's, Jason Prestinario
Organizations:
Systems, Particle Health