By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service.
A recent Gartner survey found that nearly two-thirds of customers prefer that companies don't use AI for customer service.
Related storiesEven setting aside the cost savings for companies, there are clear reasons that AI should be a good fit for customer service.
"We know that there are certain aspects of customer service that AI is doing well.
What's more, if every company has a mediocre AI experience, the bar might just be lowered across the board.
Persons:
I've, I'm, It's, it's, Karen, I'd, Michelle Schroeder, don't, Michelle Kinch, that's, aren't, Keith McIntosh, They're, they're, Kinch, Jason Maynard, Chris Filly, Maynard, Jeff Gallino, Rodney Zemmel, they'll, —, Gallino, Schroeder, We've, Emily Stewart
Organizations:
Corporations, Dartmouth's Tuck School of Business, Gartner, Companies, Asia Pacific, FedEx, Fortune, Santander, Siemens, McKinsey, Delta, Filly, Alexa, Business
Locations:
North America, Asia, Zendesk, Callvu, PolyAI