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The Consumer Financial Protection Bureau is suing America's three largest banks, accusing the institutions of failing to protect customers from fraud on Zelle, the payment platform they co-own. “The nation’s largest banks felt threatened by competing payment apps, so they rushed to put out Zelle,” said CFPB Director Rohit Chopra in a statement. “The CFPB’s attacks on Zelle are legally and factually flawed, and the timing of this lawsuit appears to be driven by political factors unrelated to Zelle," Jane Khodos, Zelle spokesperson, said in an emailed statement. "Zelle leads the fight against scams and fraud and has industry-leading reimbursement policies that go above and beyond the law." "The CFPB is now overreaching its authority by making banks accountable for criminals, even including romance scammers," the bank said.
Persons: , Rohit Chopra, Zelle, Jane Khodos, Sen, Richard Blumenthal, Trump Organizations: Consumer Financial, JPMorgan, Wells, Bank of America Locations: fraudsters, Connecticut
CFPB estimates that hundreds of thousands of customers of JPMorgan Chase, Bank of America and Wells Fargo have lost more than $870 million since Zelle launched seven years ago. Those three banks co-own Zelle, along with four other big US banks: Capital One, PNC Bank, Truist and US Bank. “Defendants’ failures resulted in millions of complaints about Zelle fraud at (JP Morgan Chase, Bank of America and Wells Fargo) alone, including complaints of over $290 million in fraud losses by 210,000 Bank of America customers, over $360 million in fraud losses by 420,000 Chase customers, and over $220 million in fraud losses by 280,000 Wells Fargo customers,” the complaint alleges. Chance of the case surviving a change in administrationsThe CFPB suit was filed in one of the last remaining weeks of the Biden administration. What that will mean for the Zelle suit is unclear.
Persons: Wells Fargo, Zelle, , Rohit Chopra, CFPB, Morgan, , ” Jane Khodos, “ Zelle, Khodos, JPMorgan Chase, Patricia Wexler, ” Wexler, , Bill Halldin, Wells, Chance, Biden, Donald Trump, Chopra, Trump, Jaret Seiberg, Seiberg Organizations: CNN, Consumer Financial, JPMorgan Chase, Bank of America, PNC Bank, US Bank, Court, District of, Morgan Chase, Chase, Wells, Warning Services, JPMorgan, Financial, Cowen Washington Research Group Locations: Wells, Truist, fraudsters, District of Arizona
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