Amazon intentionally made it harder to cancel Prime memberships with a project code-named "Iliad."
The FTC sued Amazon on Wednesday, alleging the company made it more difficult for consumers to cancel Prime subscriptions.
Amazon intentionally drew out the process of canceling a Prime membership under a project code-named "Iliad," according to internal documents obtained by Insider.
"Customer transparency and trust are top priorities for us," Jamil Ghani, vice president of Amazon Prime, said in a statement.
Starting February 18, Amazon's annual Prime membership fee increased from $119 to $139, and the monthly fees increased from $13 to $15.
Persons:
Jamil Ghani, Hannah Towey
Organizations:
FTC, Amazon, Federal Trade Commission, Norwegian Consumer Council