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Search resuls for: "James Bessen"


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The ATM was supposed to wipe out bank tellers. And yet, here we are in 2023, with unemployment in the US at 3.8%, and an estimated 9.6 million jobs available. Tech typically creates more jobs overallSimply put, technology creates more jobs than it takes away. For example, there were fears that the advent of ATMs would put bank tellers out of work. And sure enough, a few years after the adoption of the ATM, there were fewer bank tellers per branch.
Persons: , Morgan Stanley, David Autor, who's, Banks, James Bessen, Here's Morgan Stanley, Uber, Carl Benedikt Frey, Daron Acemoglu, Simon Johnson Organizations: Service, Tech, Microsoft, Microsoft Excel, National Association of Economic Research, London, Oxford Martin School Locations: London, Hollywood
Brynjolfsson and his co-authors of a study compared the call center employees who used the tool to those who didn’t. Customer sentiment was also higher and employee turnover lower in the group that used the tool. “That offers an opportunity to enable more workers to do valuable work that relies on some of that expertise,” he said. tool for some tasks may free up workers to expand their work on tasks that can’t be automated. Of course, there’s no guarantee that workers will be qualified for new jobs, or that they’ll be good jobs.
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