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☆ We're slashing our rating on Ford after the automaker's old issues come back to haunt it
▼ + stars: | 2024-07-24 | by ( Jeff Marks | ) www.cnbc.com time to read: +8 min

However, Ford went 0 for 2 on Wednesday as an old enemy in warranty expenses returned to bite the Blue Oval. And it's an even more unfortunate setback because Ford management said on its April earnings call that the company has made "real progress" on its goal of making better vehicles. The best story at Ford remains Ford Pro , the unit that houses the company's fleet and commercial vehicles. But last quarter management said the business was tracking toward the higher end of the range, and that no longer appears to be the case. The new Ford F-150 truck goes through the assembly line at the Ford Dearborn Plant on April 11, 2024 in Dearborn, Michigan.

Persons: FactSet ., Motors, Ford, Morgan Stanley, Adam Jonas —, JD Power's, It's, Jim Farley, Jim Cramer's, Jim Cramer, Jim, Bill Pugliano Organizations: Ford, LSEG, FactSet, General Motors, Tesla, Ford Model, Revenue, Ford Pro, Super Duty, CNBC, Ford Dearborn Plant, Getty Locations: Ford, management's, Dearborn , Michigan

☆ EV charging needs big improvements soon if the auto industry's transition is going to work
▼ + stars: | 2023-09-19 | by ( John Rosevear | In Jrosevear | ) www.cnbc.com time to read: +11 min

Simply put, America's patchwork of CCS chargers offers spotty coverage, hard-to-use devices, and, too often, chargers that are broken. Not to mention, there are fewer than 12,000 CCS fast chargers across the U.S. today. Opening up the Tesla charging network to our customers, that's about them and it scales very quickly for them. watch nowThe broad uptake of Tesla's charging tech is generally good news. What's more, Tesla's chargers all work the same way, whereas CCS chargers from rival companies may have very different procedures.

Persons: Mark Blinch, Reuters There's, General Motors, it's, Joe Biden, Tesla, Justin Sullivan, JD Power, Brent Gruber, Ford, John Lawler, Lawler, We're, Elon Musk, EVgo Organizations: Benz, Canadian, Reuters, Ford Motor, General, Volkswagen, Cox Automotive, Consumer, Energy, Institute, University of Chicago, Associated Press, NORC, for Public Affairs Research, United Auto Workers, EV, Public, U.S . Department of Energy, —, Detroit, CCS, University of California, JD, Ford EV, Ford, GM, Volvo, Mercedes, SAE International, ABB Locations: Toronto , Ontario, Canada, U.S, San Rafael , California, Berkeley, Bay, Swiss

☆ Drivers are frustrated with cupholders, door handles, and horns that sound like 'clown cars' in newer models as automakers push for more tech in vehicles, study finds
▼ + stars: | 2023-07-08 | by ( Lloyd Lee | ) www.businessinsider.com time to read: +5 min

An annual study by auto research firm JD Power found that the overall quality of cars declined. Part of the issue stems from automakers' push to put more tech in vehicles, JD Power tells Insider. Automakers are increasingly putting more tech in their new vehicles, but they can't seem to get basic features such as cupholders, door handles, and car horns right, a study from auto research firm JD Power found. Smith Collection/Gado/Getty ImagesPart of the desire to redesign door handles is due to the shift to electric vehicles, Hanley said. "They're trying to make the vehicles as aerodynamic as possible because it helps with range ... and door handles was one of those opportunities," he said.

Persons: Power, JD, Frank Hanley, Hanley, they're Organizations: JD, Drivers, Android, aren't, Manufacturers Locations: Teslas, Hanley

☆ A Rivian customer waited 3 years for his dream car. It died within days.
▼ + stars: | 2023-06-12 | by ( Nora Naughton | ) www.businessinsider.com time to read: +7 min

When Chase Merrill took his first ride in his new Rivian R1S, it was his favorite car that he had ever driven. "I hit about 2 ½-feet of snow and it just stopped right there," Merrill told Insider. Rivian risks alienating early adoptersChase Merrill's Rivian R1S the day it was delivered. For a young company like Rivian, these early fans can make or break its reputation, shareholders, analysts, and Rivian investors have told Insider. Merrill's Rivian returns with an error messageChase Merrill's Rivian R1S was loaded onto a flatbed tow truck.

Persons: I'm, Chase Merrill, Merrill, Rivian's, Bensaid, Chase Merrill's Rivian, Chase Merrill Merrill isn't, Rivian, —, Tony Caravano, Caravano, Merrill's Rivian, Chase, Rivian R1S, it's Organizations: Morning, Merrill, Toyota, EV Locations: , New York, snowbanks, Chelsea , Massachusetts, Toyota Tacoma

☆ More and more Americans don't want electric cars
▼ + stars: | 2023-05-01 | by ( Tim Levin | ) www.businessinsider.com time to read: +3 min

Americans are getting more divided on electric vehicles. While EVs gain market share, more and more people say don't want one as their next car. Battery-powered cars seem like the next big thing, but a growing portion of Americans aren't ready to give up internal combustion. The percentage of Americans who say they're "very unlikely" to buy an electric vehicle as their next car is growing, according to JD Power, which keeps close tabs on consumer sentiment around EVs. "Top-line metrics on overall EV market share, availability and affordability have been on a long-term upward trend," the market research firm said.

☆ JD.com plans to spin off units, following Alibaba's lead
▼ + stars: | 2023-03-31 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailJD.com plans to spin off units, following Alibaba's leadCNBC's Deidre Bosa joins 'Power Lunch' to report on JD Power's plan to split off its units.

☆ A Rivian buyer got his dream car after a 3-year wait. Days later, the car was dead and he faced a $2,100 bill.
▼ + stars: | 2023-03-25 | by ( Nora Naughton | ) www.businessinsider.com time to read: +7 min

In an interview with Insider, Rivian executives said the car did exactly what it was programmed to do in a dangerous slide-away situation. Rivian risks alienating early adoptersChase Merrill's Rivian R1S the day it was delivered. Chase MerrillMerrill isn't the first early Rivian fan to start souring on the company. Merrill's Rivian returns with an error messageChase Merrill's disabled Rivian R1S is loaded onto a flatbed tow truck. After Insider called Rivian this week to ask about Merrill's experience, a Rivian representative called Merrill and offered to cover the $2,100 bill.

☆ Rivian is forcing some customers to wait years for their vehicle deliveries — and it risks alienating them at a critical time in its fight to become the next Tesla
▼ + stars: | 2023-03-01 | by ( Nora Naughton | Alexa St. John | ) www.businessinsider.com time to read: +6 min

Rivian runs the risk of alienating customers who have been waiting years for their vehicles. He's hedged his bet on Rivian with orders for the Tesla Cybertruck and the electric Ram 1500. Some feel embarrassed by their early support of Rivian while their wait times increase to nearly half a decade. Rivian has previously said timing of deliveries is "based on a number of factors, including delivery location, configuration and original preorder or reservation date." Are you a current or former Rivian employee, Rivian vehicle owner, or Rivian order holder?

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☆ These are the best airports in North America in 2022, according to a new survey of travelers
▼ + stars: | 2022-09-22 | by ( Samantha Delouya | ) www.businessinsider.com time to read: +2 min

A new survey reveals the airports in North America with the highest customer satisfaction in 2022. JD Power asked more than 26,000 travelers to evaluate recent airport experiences amid a surge in travel chaos. A recent survey of satisfaction at airports found that customers are most satisfied with airports in Florida. In its 2022 North American Airport Satisfaction Survey, JD Power found that travel customers are significantly more bothered by crowds, food prices, and airport parking than last year. Recent air travel chaos has been well documented, with labor shortages and logistical issues causing flight delays, cancelations, and lost baggage.

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