Open seating helped Southwest load and unload passengers, which Southwest CEO Bob Jordan said meant more on-time departures and cost savings on Thursday’s earnings call.
Even as other airlines switched to assigned seats in recent decades, Southwest kept its boarding process the same.
‘Sad day’Some loyal Southwest customers vented their frustration about the policy change on social media.
She worries she will have to pay extra for her traditional A-group seats as Southwest moves to assigned seats.
But activist pressure did not factor into the company’s move to assigned seats, Southwest CEO Jordan said on the earnings call.
Persons:
Herb Kelleher, —, you’ve, William Thomas Cain, Bob Jordan, Gary Kelly, ” “, ”, Sandy Wolfe, “, Wolfe, Jordan, William McGee
Organizations:
New, New York CNN, Southwest Airlines, Southwest, “, CNN, Elliot Investment Management, United, Delta, American Economic Liberties
Locations:
New York, Dallas, Houston, San Antonio, Southwest, here’s, ‘, American, United States