MetroHealth quickly pivoted to telehealth to care for its diverse patient population in response to the pandemic. AdvertisementMetroHealth, a community hospital in Cleveland, Ohio, quickly ramped up its telehealth program for routine office visits and a Hospital at Home program to free up inpatient beds in response to the COVID-19 pandemic in 2020. "We flipped to doing pretty much all telehealth visits back in March of last year," said Dr. David M. Margolius, division director of internal medicine. The no-show rate for appointments has dropped from roughly 25% to 5% or less with telehealth visits. Training and support for healthcare providersMany clinicians and operational staff weren't accustomed to telehealth technology initially because nearly all healthcare delivery is based on an in-person care model.

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Persons: —, David M, Albert Ferreira, MetroHealth, Margolius, Telehealth, Ferreira, Nicholas J, Dreher Organizations: Service, telehealth, Training, Technology, Bluetooth, Hospital, Health Innovation Institute Locations: Cleveland , Ohio, MetroHealth, COVID