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☆ 'Botshit' is an example of how AI is making customer service worse
▼ + stars: | 2024-07-22 | by ( John Towfighi | ) www.businessinsider.com time to read: +6 min

Air Canada's customer service chatbot told Moffatt he could claim the discount after the flight. Botshit is one example of how the use of AI might worsen companies' customer service. In January, a UK parcel company removed its new AI customer service chatbot after it swore at a customer. AdvertisementAnd when Google rolled out its AI chatbot Gemini earlier this year, it produced historically inaccurate images of people of color. However, the researchers argued that customer service is the least risky use of AI for businesses.

Persons: —, Jake Moffatt's, chatbot, Moffatt, Ian P, McCarthy, Timothy R, Hannigan, André Spicer, Edelman, What's, Dan Davies, Sundar Pichai, Spicer Organizations: Service, Air Canada, Air, Business, Harvard, Edelman Data, Intelligence, Microsoft, LinkedIn, Google Locations: Canada's, New York

☆ Walmart and Target borrowing ideas from each other shows we're in a new economic landscape
▼ + stars: | 2023-12-05 | by ( Dan Defrancesco | ) www.businessinsider.com time to read: +8 min

In today's big story, we're looking at the rising similarities between Target and Walmart. Dominick Reuter/Business InsiderIf imitation is the sincerest form of flattery, Walmart and Target are embarking on some serious tributes to each other. AdvertisementTwo of the country's largest retailers are taking pages from each other's playbooks as they adjust to a changing economic landscape. And Walmart founder Sam Walton openly admitted he stole borrowed plenty of ideas from Sol Price, the originator of the wholesale club model. That's led Walmart to see an increase in higher-income clientele, a trend they're leaning into.

Persons: —, Dominick Reuter, Insider's Dominick Reuter, Dominick, Christina Hennington, it's, Sam Walton, Sol Price, That's, Charlie Flanagan, Management's Bryan Kelly, Li Deng, Mike Schuster, Sam Altman Andrew Caballero, Reynolds, Daniel Ek, Slaven Vlasic, Rebecca Zisser, Elon, Zers, Xochitl Gomez, Alyson Hannigan, Jason Mraz, Charity Lawson, Ariana Madix, Dan DeFrancesco, Naga Siu, Hallam Bullock, Lisa Ryan Organizations: Service, Target, Walmart, AQR, Investments, AQR Capital Management, Vatic Investments, Sigma, Investment, Barclays, ING, MSCI Israel, Tel, Tel Aviv Stock Exchange, Israel Securities Authority, Reuters, Broadcom, VMware, The New York Times, Inc, Adobe, ABC, Major, Baseball, MLB Network Locations: Israel, Tel Aviv, New York City, San Diego, London, New York

☆ Timothée Chalamet makes an otherwise middling 'Wonka' worth watching
▼ + stars: | 2023-12-04 | by ( Kirsten Acuna | ) www.businessinsider.com time to read: +7 min

Timothée Chalamet and Hugh Grant are the best part of the Willy Wonka prequel. AdvertisementThe new "Wonka" movie is a mixed bag of sweets and duds. AdvertisementHugh Grant is an underutilized firecrackerTimothée Chalamet as Willy Wonka and Hugh Grant as an Oompa Loompa in "Wonka." Throughout "Wonka," Chalamet oozes infectious optimism and childlike wonder as he takes us on a journey packed with magical moments and simple joys, including a heartwarming rendition of "Pure Imagination." It's almost enough to get us to believe in even the most ridiculous plotlines — but it's still no "Willy Wonka & the Chocolate Factory."

Persons: Wonka, Chalamet, Hugh Grant, Willy Wonka, —, Roald Dahl's, Charlie, He's, who's, Paul King, Dahl, Fox, Gene Wilder, Olivia Colman, it's, Miss Hannigan, Annie, Keegan, Michael Key, Barnum, Grant, King, Willy, Oompa Loompas Organizations: Service, Warner Bros, Chocolate

☆ After 47 Years, the Emerson Quartet Has One More Weekend
▼ + stars: | 2023-10-19 | by ( Zachary Woolfe | More About Zachary Woolfe | ) www.nytimes.com time to read: +1 min

“The sound, the gravitas, the way they treat each other is so beautiful,” the soprano Barbara Hannigan, an Emerson collaborator, said in an interview. I’ve never seen any tension between them. Listening to the Guarneri Quartet, younger but already august, the Emerson took on a polished, burnished, sheerly beautiful tone. (For certain listeners, on certain nights, that beauty could tip into blandness.) “But there was the greatness of the repertoire for string quartet.

Persons: Barbara Hannigan, Emerson, “, I’ve, Guarneri, ” Drucker, Dutton, David Finckel, Finckel, Paul Watkins Organizations: Juilliard Quartet, Guarneri Quartet, Chamber Music Society of Lincoln Center Locations: blandness

☆ There is a ‘real need’ to accelerate investment in renewable energy: Masdar CFO
▼ + stars: | 2023-10-05 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailThere is a ‘real need’ to accelerate investment in renewable energy: Masdar CFONiall Hannigan, chief financial officer of the renewable energy company, says that's the case both domestically in the United Arab Emirates and internationally.

Persons: Niall Hannigan Organizations: United Arab Emirates

☆ Here are 3 reasons you can’t stop comparing yourself financially to others, says bestselling author
▼ + stars: | 2023-08-14 | by ( Ana Teresa Solá | ) www.cnbc.com time to read: +3 min

Easy access to credit Readily available lines of credit may encourage consumers to live up to standards that are not economically feasible, said Thakor. Credit card balances are up almost 20% from a year ago, according to a quarterly credit industry insights report from TransUnion. Social media "Social media puts everything on steroids," said Thakor. People who consume social media are often exposed to content that shows images of people they may know, or from influencers, that make them feel, quite often, inadequate. Remember that social media can be misleading "The bottom line is we are inundated with misinformation around how people become wealthy and how wealthy people spend their money," he said.

Persons: Jennifer Aniston, Rachel Green, Matt LeBlanc, Joey Tribbiani, David Schwimmer, Ross Geller, Lisa Kudrow, Phoebe Buffay, Hannigan, Matthew Perry, Chandler Bing, Courteney Cox, Monica Geller, Bing, Thakor, They've, Credit Karma, Bradley T, Klontz, Juan Algar Organizations: NBCU, Credit, YMW Advisors, CNBC Locations: New York, TransUnion, influencers, Boulder , Colorado

☆ Abu Dhabi's Masdar eyeing acquisition targets in US, Europe expansion
▼ + stars: | 2023-07-19 | by ( Yousef Saba | ) www.reuters.com time to read: +2 min

DUBAI, July 19 (Reuters) - Abu Dhabi state-owned renewable energy firm Masdar is in discussions with potential acquisition targets in the U.S. and is also looking to expand in Europe, Gulf Arab countries and elsewhere, its chief financial officer said on Wednesday. Masdar is in active discussions and U.S. President Joe Biden's $430 billion Inflation Reduction Act "reinforced" its view of the U.S. market, he said. "So we are already securing new capacities, so my expectation is that we are likely to come to market again in 2024," he said, adding Masdar would only issue bonds for already-secured projects. In November, the UAE and U.S. agreed to spend $100 billion on clean energy projects with a goal of adding 100 gigawatts globally by 2035. Jaber last week said countries at COP28 must face how far behind they are lagging climate targets and agree a plan to get on track.

Persons: Niall Hannigan, Joe Biden's, Masdar, Hannigan, Sultan al, Jaber, Yousef Saba, David Evans Organizations: Abu, Abu Dhabi National Oil Company, Thomson Locations: DUBAI, Abu Dhabi, U.S, Europe, Gulf Arab, North America, Balkans, Poland, Serbia, Montenegro, Greece, Gulf, Saudi Arabia, Asia, Pacific, Africa, Azerbaijan, Uzbekistan, UAE

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