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Spotify Wrapped arrived on Wednesday, packaged in its usual neon, Instagram-ready glory. In recent Decembers, the wrap-ification of our data has spread beyond Spotify. Duolingo kicked off the Wrapped season earlier this week, showing people how many mistakes they made while trying to learn a new language. About an hour after Spotify unveiled this year's Wrapped, its market cap reached $100 billion for the first time. Just this week, Spotify has dubbed me a "Laurel Canyon hippie" and crafted a vibe for a "yearning poetry Tuesday afternoon."
Persons: Duolingo, Clubcard, Tinder, Daniels, they're, Taylor Annabell, Evan Greer, Greer, Nina Vindum Rasmussen, Taylor Swift Organizations: Spotify, Apple, Starbucks, Tesco, Utrecht University, London School of Economics, Political Science, Big Tech
Workers say they're struggling with mobile ordersEven former Starbucks CEO Howard Schultz said in a May LinkedIn post that current Starbucks leadership should "reinvent the mobile ordering and payment platform." "We believe a visit to Starbucks should be effortless and delightful, whether ordering through the Starbucks app or at our stores." Still, some workers — whom the company calls "partners" — have pointed to issues with the mobile ordering system in interviews with BI. Starbucks' rewards program is a big driver of all those digital orders, a partner at a Starbucks store in South Dakota told BI. "They deserve to have that moment where things are corrected and they're leaving happy, but we can't deliver on it always," the partner told BI.
Persons: Brian Niccol, , Hottovy, Howard Schultz, Niccol Organizations: Starbucks, Business, Service, Workers, LinkedIn, BI Locations: North Carolina, South Dakota, Florida
Without the promise of profits, American firms are also becoming less willing to go to bat for China — to reinforce the idea that China's market is crucial to the success of their futures. No demandAfter pandemic lockdowns ended in 2023, the Chinese economy experienced what is known on Wall Street as a "dead cat bounce." What money Chinese consumers are still able to spend is increasingly going to companies that grew up in their home country. Related storiesWhat money Chinese consumers are still able to spend is increasingly going to companies that grew up in their home country. It gives corporations, already under financial pressure as China's economy declines, even less reason to act as interlocutors encouraging stability between Washington and Beijing.
Persons: Washington —, Xi Jinping, Lee Miller, lockdowns, They're, Xi, Yi Gang, Michael Pettis, Tesla, Elon Musk, it's, Ball, Jamie Dimon, It's, China's, Goldman Sachs, Ray Dalio, seeping, Miller, Kamala Harris, Donald Trump, Harris, , Trump, Biden, we're, Cordell Hull Organizations: Apple, Nike, Chinese Communist Party, People's Bank of, Carnegie Endowment, China Business Council, Starbucks, Street, Bridgewater Associates, Beijing, East Asia State Department, CCP, Trump, State Department, Republicans, Financial, Broadcom, Nvidia, Biden Administration Locations: China, America, Beijing, Washington, American, South China, Taiwan, People's Bank of China, Shanghai
But one employee — or "partner," as Starbucks calls them — at a store that adopted the Siren Craft System earlier this year told Business Insider that the system isn't as effective as Starbucks has portrayed. The Siren Craft System is supposed to free up time that partners can devote to customer service and improving their coffee-making skills, Starbucks said in July. "Unless it's insanely slow, there's no time at any time of day to practice latte art or make samples for customers," the employee who has used the Siren Craft System said. The Siren Craft System is just Starbucks' latest effort to shorten wait times and improve operations at its stores. But now, the Siren System reserves one blender for frappuccinos and the other for Refreshers.
Persons: , baristas, Laxman Narasimhan, Brian Niccol, Niccol, we've, Thomas Organizations: Service, Starbucks, Business, BI, Siren, System, Siren System Locations: Plano , Texas
Comparable store sales, a key measure for the restaurant industry, were down 14% in its most recent quarter. Sales slumpStarbucks' comparable store sales in China have been incredibly volatile over the past five years. But in recent months, they've been hit by cautious consumer spending and increased competition, then-CEO Laxman Narasimhan told investors in July. Luckin Coffee, Starbucks' biggest rival in China, has nearly three times as many stores as Starbucks in the country after monumental unit growth. "We're not interested in entering the price war," Starbucks China CEO Belinda Wong told investors in January.
Persons: , Brian Niccol, they've, Laxman Narasimhan, Narasimhan, Sherri, Kearney, Luckin, McCafe, KFC's, Dave Xie, Oliver Wyman, Xie, latte, We're, Belinda Wong, Wong, it's, Brian Yarbrough, Edward Jones, Liu Ying Organizations: Service, Starbucks, Business, Bank of America, Bloomberg, Publishing, Getty, Reuters Locations: China, Beijing, Shanghai, Seattle, Luckin, Cotti, Xinhua
Starbucks didn't sell its own coffee early on"When Starbucks opened in Pike Place Market in 1971, they were using Peet's Coffee. Howard Shultz is going to acquire Starbucks Coffee Company, and he's never going to hear from you again." Together the trio made the "huge decision" to sell Starbucks coffee in Costco, which sparked a "revolt inside the halls of Starbucks," Schultz said. Related storiesThe former Starbucks CEO faced similar blowback when he agreed to let United Airlines serve his company's coffee. "We're not a beverage company serving coffee, we are a coffee company serving people.
Persons: , Howard Schultz, Schultz, Bill Gates, Steve Jobs, Costco's, Bernard Arnault, Lavazza, I've, Samuel Stroum, it's, Howard Shultz, he's, Brian Ach, latte, Jeff Brotman, Jim Sinegal, they've, Coke, Pepsi, Steve, Justin Sullivan, Blackstone, Alexandre, Louis Vuitton, Alexandre Arnault, Donato Sardella, Louis Organizations: Service, Starbucks, Business, Pepsi, Microsoft, Starbucks Coffee Company, Costco, United Airlines, Starbucks Facebook, Staff, Getty, Tiffany's, Louis Vuitton Locations: Coke, Pike, San Francisco, Seattle, Chicago, America, Costco, Atlanta, New York, Apple's, California, Mobile, Italy, Milan
Starbucks filed eight new trademark applications in Russia, according to reports. The company exited Russia in 2022 after it launched its full-scale invasion of Ukraine. AdvertisementStarbucks has filed multiple trademark patents in Russia in an apparent attempt to protect its brand there, according to reports. The coffee chain submitted eight new trademark applications on Russia's federal intellectual property service, Russian business news outlet Vedomosti reported. This story is available exclusively to Business Insider subscribers.
Persons: Organizations: Starbucks, Service, Kyiv Post, Business Locations: Russia, Ukraine, Kyiv
If you like the Pink Drink, you should try the even better Mango Dragonfruit Refresher. Starbucks' Caramel Apple Spice is much better than its Pumpkin Spice Lattes. Mary Meisenzahl/InsiderThe most anticipated holiday drink is the Pumpkin Spice Latte, but the real MVP for autumn is the Caramel Apple Spice. Nitro cold brew is basically a smoother, less watery version of regular cold brew — it's pre-chilled, so ice is omitted from the drink. The Pink Drink is overrated – Mango Dragonfruit is the best Refresher If you like the Pink Drink, try some other Refreshers.
Persons: , Mary Meisenzahl, Frappuccino, Paige DiFiore Organizations: Service, Starbucks Locations: mocha
It’s first worth noting which countries have most dramatically increased their defense spending since the invasion of Ukraine. Yves Herman/ReutersTrump’s well-documented comments about NATO and European defense spending woke them up from that slumber. The example many point to is a deal struck earlier this year between multiple European countries to buy 1,000 Patriot missiles. “Pensions for soldiers are useful, sure, but they are not going to shoot a Russian,” a European security official told CNN. But it will be worth it, if countries don’t get bored and work together.
Persons: Donald Trump, , don’t, Jens Stoltenberg, It’s, Yves Herman, Reuters Trump’s, Theresa May, Trump, EMMANUEL DUNAND, Malcolm Chalmers, Russia – Organizations: CNN, NATO, Reuters, Patriot, Inter, Officials, New Nato Force Model, Getty, Royal United Services Institute, Pensions, , Diplomats Locations: Russia, NATO, Europe, Ukraine, Poland, Estonia, Lithuania, Finland, Romania, Hungary, Latvia, Slovakia, America, Germany, AFP, European, France, China
I prefer things to be sweet and cold, but you can use these recommendations as a baseline and adjust your order to your own preferences. Read on for my favorite things to order at Starbucks. ShutterstockAn iced caramel macchiato is currently my favorite order when I'm looking for a fancier drink — as long as the barista doesn't skimp out on the caramel drizzle (the most important part). A classic soy-milk latte is the perfect pick-me-upI'll order a soy latte hot or iced. The glazed doughnuts are the perfect companion to a cup of coffeePastries are one of my favorite things to pair with coffee.
Persons: , I've, Abigail Abesamis, James Andrews1, I'm, Mary Meisenzahl Organizations: Service, Starbucks, Business, creamer Locations: Chicago, scone, Gouda
Starbucks customers in Philadelphia can get the chain's coffee delivered in the middle of the night. Delivery makes up just 2% of Starbucks' orders, though customers generally spend more per transaction. Around three dozen employees were trained to prepare Starbucks orders at the two sites, it reported. Some of the Starbucks drinks available on Gopuff at around 4:30 a.m. Delivery, which Narasimhan said on Tuesday makes up just 2% of its orders, is an area of focus for Starbucks.
Persons: baristas, Gopuff, , Laxman Narasimhan, Narasimhan, Rachel Ruggeri, DoorDash Organizations: Starbucks, Service, Gopuff, Philadelphia Inquirer, DoorDash Locations: Philadelphia, Gopuff
Starbucks customers at US stores are spending more per order than ever before, execs said Tuesday. Ruggeri attributed the record ticket sizes to the specific products customers picked, rising menu prices, and the number of customizations they added to their beverages. Starbucks' cold foam, which generally costs $1.25, is its most popular add-on, company executives said last summer. A record number of Starbucks orders — around 30% — are now placed via its app, and its US delivery business has grown nearly 80% year-over-year, Narasimhan said on Tuesday. Store efficiency also increased, Ruggeri said, with a record number of items made per labor hour.
Persons: execs, , Rachel Ruggeri, Ruggeri, didn't, Laxman Narasimhan, Food, Narasimhan, there'd, bakes Organizations: Service, Business, Starbucks Locations: China, Gaza
AdvertisementWhether you count calories or not, the unit of energy plays a role in weight loss, gain, and maintenance. AdvertisementGraeme Tomlinson , a personal trainer and fat loss coach, shared five examples of "hidden calories" in food and drink that you may not be aware of. A tablespoon of cooking oil contains around 140 calories, but using a smaller amount, about five milliliters, you can still lubricate your pan for around 45 calories, Tomlinson said. High-fat meat"The cuts of meat you regularly consume can also have a huge say on your fat loss progress," Tomlinson said. For example, 200 grams of 20% fat beef mince contains around 504 calories but the same amount at 5% contains 248 calories.
Persons: , you've, Graeme Tomlinson, Tomlinson Organizations: Service
Dr. Betsy Grunch lost 50 pounds by intermittent fasting and eating a high-protein diet. She maintained her weight loss for over four years, before losing more on Mounjaro. For her, that involved intermittent fasting combined with a high-protein diet focusing on whole foods. Crucially, Grunch still eats a similar diet from when she started her weight loss journey in 2018. Dr. Betsy Grunch lost weight by intermittent fasting, following a high-protein diet, and taking Mounjaro.
Persons: Betsy Grunch, Grunch, , didn't, Dr, Betsy Grunch Grunch, they're, Rachel Hosie, rhosie@businessinsider.com Organizations: Service, Business, Research Locations: Atlanta
CNN —Gisele Bündchen says that living the life of a top supermodel created so much stress, it was almost too much to bear. And then I started being in studios, and I felt, like, suffocated,” Bündchen shared. Bündchen and Brady jointly announced in October 2022 that they were divorcing after 13 years of marriage, both stressing that co-parenting their kids is a shared priority. It makes me so happy to see that, they’re flourishing into their own beings,” she said. Bündchen has also found solace in the wellness space, prioritizing her self-care by meditating, exercising and eating healthy as a means to find balance.
Persons: CNN — Gisele Bündchen, Bündchen, Lee Cowan, ” Bündchen, , , ” Cowan, she’s, Tom Brady –, “ It’s, Brady, Tom Brady, Gisele Bündchen, they’ve Organizations: CNN, CBS, Sunday Locations: Miami
Starbucks' wait times have increased with higher demand for complicated cold drinks. The company is rolling out its new "Siren System" to overhaul and streamline drink-making. Last year the company announced its new "Siren System," a set of procedures and equipment to overhaul and streamline the drink-making process. But the cold drinks on the menu also tend to be more complicated and take longer to make. Only 40% of stores are expected to have the Siren System in three years time, Bloomberg recently reported.
Persons: John Culver, baristas, Washington barista, you'll Organizations: Starbucks, Service, Siren, Bloomberg, , Washington Locations: Wall, Silicon, Grande, California, Boston
Former Starbucks CEO Howard Schultz was initially opposed to introducing the Frappuccino. But early on, it had a notable critic: then-CEO Howard Schultz. "I think Frappuccino is a great example of Howard Schultz being 100% incorrect, wrong and on the wrong side of the debate," Schultz said in the interview. Former Starbucks CEO Howard Schultz says he initially opposed introducing the blended coffee drink. AdvertisementAdvertisement"It turned out that Frappuccino became a multibillion-dollar business for Starbucks," Schultz told Bensinger.
Persons: Howard Schultz, Schultz, wouldn't, Graham Bensinger, Abby Wallace, Dina Campion, Campion, George Howell, Schultz wasn't, Bensinger, Frappuccinos, Alex Tai, Frappuccino Organizations: Starbucks, Service, Southern California Starbucks, Beverage, Getty Images Locations: Wall, Silicon, Southern California, Canada, Shanghai
Cold drinks tend to cost more, but they can also cause headaches for staff. Cold drinks account for 75% of Starbucks' beverage sales. "The team is making good progress with its efforts to become a bigger player in the high-growth cold beverage category and saw cold beverage sales grow 16.6% year-over-year," Restaurant Brands International CEO Josh Kobza said. Tim Hortons' cold drinks menu looks remarkably like Starbucks' – especially in the US. Cold drinks can potentially reap higher profits for coffee chains because they tend to cost more and some customers opt for costly modifications.
Persons: Tim Hortons, Laxman Narasimhan, Josh Kobza, Kobza, Tim Hortons execs, Howard Schultz, Brady Brewer, Brewer, Baristas Organizations: Starbucks, Service, Brands Locations: Wall, Silicon, Canada, Maryland, Nebraska
Starbucks is changing its ice cubes
  + stars: | 2023-05-18 | by ( Jordan Valinsky | ) edition.cnn.com   time to read: +2 min
New York CNN —Starbucks is changing its ice cubes. Customers who order cold beverages will now sip on “nugget ice” in their drinks, ice pieces which are smaller than the chain’s current cubes. The nuggets don’t melt any faster, the company said, and the switch to nuggets doesn’t mean customers will get any less ice since baristas are using the same ice scoop. New Starbucks CEO Laxman Narasimhan sees room for improvement in the business, which includes installing new equipment. Starbucks said in a statement that the new ice machines use less water and will be rolling out to all its stores over the next several years.
The round, pellet-like ice nuggets will replace the thin ice chips Starbucks currently offers. Starbucks' current ice cubes. Starbucks said in several tests, it found the nugget ice does not melt faster than its current ice cubes, and that most customers didn't notice the difference in ice. The company said they'd be using the same ice scoop, and the volume of ice per beverage would not change. Various restaurant supply and ice machine manufacturer sites tout the versatility of nugget ice, including that it is easy to blend.
Starbucks launched a new line of olive oil-infused coffee on Tuesday. Starbucks interim CEO Schultz had called the new line "transformative" and likened it to "alchemy." Now, the coffee giant is peddling its new Oleato line — essentially, olive oil-infused coffee. Customers in certain markets can also ask for a spoonful of olive oil to be added to beverages such as espressos and tea lattes. Schultz added Starbucks would not be making any health claims for the olive oil-infused drinks, per The Journal.
Read Abigail Abesamis Demarest's full Costco shopping list: I've shopped at Costco for over 10 years. AdvertisementRead Lisa Tanner's full Costco shopping list: I'm a mom of 10 who's shopped at Costco for almost 20 years. Read Tara Zeller's full Costco shopping list: I drive 4 hours and spend $500 for every Costco trip. AdvertisementRead Majed Kassis' full Costco shopping list: I run a Costco fan account with over 390,000 followers. Read Rachel MacPherson's full Costco shopping list: I'm a personal trainer who shops for a family of 6 at Costco.
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CNN —Distributor PepsiCo is recalling more than 300,000 Starbucks Vanilla Frappuccino bottles because they might have glass in them, the FDA said this week. The drinks are 13.7-ounce Vanilla Frappuccinos with UPC number 0 12000-81331 3. The products are being removed from the marketplace, said a statement provided to CNN from PepsiCo on behalf of the North American Coffee Partnership, its organization with Starbucks. “The North American Coffee Partnership is committed to a high level of quality in the products we serve. “If a consumer has purchased a product and has questions or concerns, they can call Consumer Relations at 1-800-211-8307.”
Insider spoke to five Starbucks workers around the US who reported faulty lids. The workers said lids don't fit cups and regularly spill on customers. Starbucks didn't comment on the lids, but the company has dealt with supply chain problems in the past. The situation was so dire in December that he estimates he was throwing about 50% of lids away as they were unusable, he told Insider. "Cup and lid issues were way less common before the pandemic" a worker in Pennsylvania who has been at Starbucks since 2018 told Insider.
About 30 Starbucks employees at the New York store will participate in the vote, Bloomberg reported. One of the Starbucks Amazon Go stores is considering unionizing this week. Roughly 30 Starbucks employees at the Times Square location will decide on December 15 whether to join Starbucks Workers United. The workers were protesting "short staffing and the company's failure to bargain with union stores," Starbucks Workers United said in a press release. A Starbucks Amazon Go cafe StarbucksBoth Amazon and Starbucks have cultivated reputations as progressive employers and pushed back against unionsBoth companies have painted themselves as forward-thinking on worker treatment and benefits.
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