Naghibi envisions community bank branches with fewer employees and more AI.
The bank is also exploring the use of generative AI in software engineering, customer service and ways to boost employee productivity.
"Effectively, a small bank's branch will be a wall of screens," he said.
But bankers like Naghibi believe AI will allow small banks to become more involved in their communities, and in effect, more human.
As a community bank, that is where the edge is."
Persons:
Wells Fargo, it's, Christopher Naghibi, Naghibi, Naghibi isn't, Jamie Dimon, JPMorgan Chase, Dimon, Jackie Verkuyl, Slaven Bilac, Smart, Chase, Wells, Bilac, Ken Tumin, Banks, homebuyer, Mickey Marshall
Organizations:
Foundation Bank, JPMorgan, Security, Community Bank, Independent Community Banking Association
Locations:
Irvine , California, Stockton , California, San Francisco