E-commerce giant Amazon has started testing the use of AI to summarize product reviews. Such product review summaries could be useful in guiding customers toward newer reviews, per an Amazon marketing agency CTO. AI has truly taken over — e-commerce giant Amazon has even started using the technology to summarize product reviews on its website. Amazon is testing AI-generated summaries of customer reviews. Wieczorek wrote in his LinkedIn post that AI-generated product review summaries could be useful in guiding customers toward newer reviews.

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Persons: Mark Wieczorek, Wieczorek Organizations: Fortress Brand, CNBC, Amazon, Big Tech, Google