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By corporate America's (sometimes dubious) telling, AI is basically the answer to everything, including customer service. A recent Gartner survey found that nearly two-thirds of customers prefer that companies don't use AI for customer service. Related storiesEven setting aside the cost savings for companies, there are clear reasons that AI should be a good fit for customer service. "We know that there are certain aspects of customer service that AI is doing well. What's more, if every company has a mediocre AI experience, the bar might just be lowered across the board.
Persons: I've, I'm, It's, it's, Karen, I'd, Michelle Schroeder, don't, Michelle Kinch, that's, aren't, Keith McIntosh, They're, they're, Kinch, Jason Maynard, Chris Filly, Maynard, Jeff Gallino, Rodney Zemmel, they'll, , Gallino, Schroeder, We've, Emily Stewart Organizations: Corporations, Dartmouth's Tuck School of Business, Gartner, Companies, Asia Pacific, FedEx, Fortune, Santander, Siemens, McKinsey, Delta, Filly, Alexa, Business Locations: North America, Asia, Zendesk, Callvu, PolyAI
AdvertisementJose Palafox used a DST 1031 exchange to defer taxes on his Portland rental sale. In the summer of 2024, Jose Palafox took advantage of a little-known tax strategy called a DST 1031 exchange, which allows investors to avoid capital gains tax on the sale of a rental property. Palafox was ready to sell his Portland rental, which had become more of a headache than a cash cow. Executing a DST 1031 exchange, in which you sell a property and reinvest the proceeds into a Delaware Statutory Trust (DST), not only allowed him to defer capital gains tax — it also released him from landlord responsibilities. To do a DST 1031 exchange, you have to be what's called an accredited investor.
Persons: Jose Palafox, Palafox, Palfox, I'd, you've Organizations: Delaware Statutory Trust, BI, DST Locations: Portland, San Francisco, Bay, Delaware
There was a huge need for cosmetologists who could work on textured hair, so I opened a salon. There are no gender roles in our homeBrian and I always operate as a team, dividing business work and housework. I'd get the kids to school and open the salon, driving the only car that fits the whole family. Related storiesI'm operating in a different atmosphere, and I'm exposed to financial concepts I wasn't even aware of coming up. We help the kids financiallySince The Doux launched to major retail in 2017, our financial success has given us more flexibility to be present for our kids.
Persons: Smith, Brian, Maya Smith, I've, I'd, we've, Autopay, Locations: Germany
"Wicked" stars Cynthia Erivo and Ariana Grande have recently made headlines not only around the movie's release, but also their emotional press tour. In a recent interview, Out reporter Tracy E. Gilchrist tells the two actresses that "people are taking the lyrics of 'Defying Gravity' and really holding space with that, and feeling power in that." That's really powerful. Holding space is "core therapy concept," says Lisa Marie Bobby, a relationship psychologist and founder of Growing Self Counseling & Coaching in Denver. "It means creating a safe, compassionate environment where someone can feel seen, heard, and understood without judgment or interruption," she says.
Persons: Cynthia Erivo, Ariana Grande, Tracy E, Gilchrist, Erivo, Cynthia, Lisa Marie Bobby Locations: Denver
AdvertisementAlex Cooper, the host of "Call Her Daddy," signed a $125 million deal with SiriusXM in August. Alex Cooper, host of the hit podcast "Call Her Daddy," recently shared her tips on negotiation — one of which she learned from her mom. Cooper, who signed a $125 million deal with SiriusXM in August, said in an interview with Forbes on Friday that her top tip for negotiation is to practice the conversation. The deal allows SiriusXM to oversee the advertising and distribution of her "Call Her Daddy" podcast from 2025. AdvertisementThe art of negotiationNegotiating is a critical skill to master, whether to seal a business deal or secure a job offer.
Persons: Alex Cooper, Cooper, Lizzie Widhelm, I'm, Zs, what's, SiriusXM, Alix Earle, Harry Jowsey, Joe Rogan, Miley Cyrus, Hailey Bieber, Kamala Harris, Scott Greenstein, Alex, Leigh Thompson, Chris Williams, you've Organizations: SiriusXM, Forbes, Spotify, BI, Kellogg School of Management, Northwestern University, Microsoft
AdvertisementMike Schur is known for clever, kind-hearted TV shows like "Parks and Recreation" and "The Good Place." Schur explained to BI why all his shows have a central theme of hope and his philosophy as a boss. Related storiesSchur's Hollywood success started with a stroke of good luckSchur with cast on the set of "Parks and Recreation." AdvertisementSchur's management style boils down to being a good personSchur, center, with the cast of "The Good Place" during Universal Television's TCA Studio Day events. Schur on the set of "The Good Place."
Persons: Mike Schur, Schur, Charles, Ted Danson, he's, Colleen E, who's, I've, Obama, Ben Cohen, It's, Greg Daniels, Daniels, Evans Vestal Ward, Colleen Hayes Organizations: Netflix, Recreation, Hayes, Hollywood, NBCU, Getty, Universal, NBC Locations: Purgatory, Chilean, Pacific, Hollywood
The brothers, currently incarcerated in California, may appear virtually or in person for the status hearing, scheduled to start at 10:30 a.m. local time. “I believe they have served enough time.”Erik Menendez, left, and Lyle Menendez. The Menendez brothers filed a habeas corpus petition shortly after the docuseries was released, citing Rosselló’s allegations as well as a letter from Erik Menendez to his cousin that they say references the abuse. Los Angeles County District Attorney George Gascon speaks during a news conference to announce a decision in the case of brothers Erik and Lyle Menendez. Mike Blake/ReutersWhat comes nextGascón’s failed reelection bid has cast some uncertainty over the Menendez brothers’ fate.
Persons: Lyle, Erik Menendez, Judge Michael Jesic, , Jose Menendez –, Menendez, Erik, George Gascón, , Gascón, Nathan Hochman, ” Erik Menendez, Lyle Menendez, Jose Menendez, Kitty Menendez, , ” Gascón, “ Menendez, Roy Rosselló, ” Erik, Attorney George Gascon, Mike Blake, Gascón’s, Hochman, ” Hochman, Gavin Newson, Newsom, CNN’s Eric Levenson, Cindy Von Quednow, Dalia Faheid, Taylor Romine Organizations: CNN, Los Angeles District, Los Angeles Superior Court, Prosecutors, California Department of Corrections, RCA Records, Netflix, Attorney, LA District Attorney, Gov Locations: California, Beverly, San Diego, Los Angeles County
Zayne Malik pays tribute to Liam Payne
  + stars: | 2024-11-25 | by ( Lisa Respers France | ) edition.cnn.com   time to read: +2 min
CNN —Zayn Malik played his first concert since the death fellow One Direction member Liam Payne and it was emotional. Malik ended his show in Leeds, England over the weekend with the words, “Liam Payne 1993-2024 Love you bro” projected on the screen, according to posts shared on social media. “Zayn Malik’s tribute to Liam Payne at the end of his first concert of the tour while playing Stardust I’m shaking and crying,” wrote one attendee. A written tribute to Liam Payne appears onscreen during Zayn's performance at O2 Academy Leeds on November 23, 2024 in Leeds, England. “Given the heartbreaking loss experienced this week, I’ve made the decision to postpone the U.S. leg of the STAIRWAY TO THE SKY tour,” Malik wrote on an Instagram story at the time.
Persons: CNN — Zayn Malik, Liam Payne, Payne, Malik, “ Liam Payne, bro ”, Zayn, Stardust, , Andrew Benge, , I’ve, ” Malik, I’ll, Harry Styles, Louis Tomlinson, Niall Horan, “ We’re, Liam Organizations: CNN, O2 Academy Leeds Locations: Buenos Aires, Argentina, Leeds , England, Leeds, England
CNN has reached out to Blue Origin for comment. Blue OriginFriday’s mission was Blue Origin’s ninth human spaceflight on the rocket used for space tourism. Upon landing safely at Blue Origin’s launch site in West Texas, Calandrelli compared seeing Earth from space for the first time to motherhood. Calandrelli said she was crying on the flight home from the mission because of the online reaction and texting her “space sisters” for advice. As she was getting off the flight, Calandrelli said the Southwest flight attendant recognized her and whispered, “don’t let them dull your shine.”“I felt an immediate sense of camaraderie with her, with all women,” Calandrelli said.
Persons: Emily Calandrelli’s, , Jeff Bezos, Calandrelli, ” New Shepard, ” Calandrelli, Emily Calandrelli, Sharon Hagle, Marc Hagle, Austin Litteral, James, J.D, Russell, Henry, Hank, Wolfond, , Shepard, Valentina V, Tereshkova, Sally K, “ don’t Organizations: CNN, MIT, Origin Locations: West Texas, Soviet
2024 F1 World Drivers Champion Max Verstappen of the Netherlands and Oracle Red Bull Racing celebrates in parc ferme during the F1 Grand Prix of Las Vegas at Las Vegas Strip Circuit on November 23, 2024 in Las Vegas, Nevada. Max Verstappen cruised to a fourth consecutive Formula 1 championship on Saturday night by finishing fifth in the Las Vegas Grand Prix. The Dutchman started fifth but was already up to second by the 10th lap around the street circuit that includes the famed Las Vegas Strip. Verstappen asked at the Bellagio what time it was, noting he was in Las Vegas and "I'm very thirsty." The trio of races in Miami; Austin, Texas; and Las Vegas are more than any other country.
Persons: Max Verstappen, Verstappen, Lando Norris, McLaren, Red Bull, Norris, Christian Horner, George Russell, Lewis Hamilton, Hamilton, Sylvester Stallone, Carlos Sainz Jr, Charles Leclerc, Oscar Piastri, Max, he's, Verstappen's, Terry Crews, Russell, he'd, Crews, Verstappen wasn't, Sainz, Leclerc, Sebastian Vettel, Sainz's, Vegas, Michael Andretti, Andretti, Dan Towriss, Mark Walter Organizations: Oracle Red Bull, Las Vegas, Circuit, Red, Ferrari, McLaren, Bellagio, Sainz's Ferrari, General Motors, Los Angeles Dodgers, Cadillac F1, Liberty Media Locations: Netherlands, parc ferme, Las Vegas , Nevada, Brazil, Abu Dhabi, Qatar, Las Vegas, United States, Miami, Austin , Texas, Vegas, American, Indiana
CNN —The time has finally come for singer Adele to say goodbye to her Las Vegas residency Weekends with Adele. “It’s been wonderful and I will miss it terribly, and I will miss you terribly,” Adele tearfully told the audience on Saturday, according to videos posted online. “I cried for a whole week!”Dion attended Adele’s concert last month and the powerhouse vocalists brought each other to tears after an emotional interaction in the audience. “I am so sad that this residency is over but I am so glad that it happened,” she said, according to another video posted online. “I am bursting, bursting, bursting with pride.”
Persons: Adele, Saturday, “ It’s, ” Adele, Angelo, , Rich Paul, Celine Dion, ” Dion, Adele’s, Dion, Organizations: CNN, Las Locations: Las Vegas
William J. Barber II has long been one of America’s most persistent and eloquent spokespersons for poor and working-class Americans. Barber is the recipient of a MacArthur “genius grant” and helps lead the Poor People’s Campaign, which seeks national solutions to ongoing poverty. Barber also done something else: He’s shown Democrats how they can win political victories in red states. He once said, “Racism may target Black people, but it damns a democracy, and it damns humanity.”CNN spoke with Barber about the country’s future in Trump’s impending second term. Critics say Democrats are elitist and look down on working-class people.
Persons: Joe Rogan’s, Kamala Harris, Donald Trump, Harris ’, Trump’s, Trump, Biden’s, William J, Barber, MacArthur, Harris, , it’s, I’m, Andrew Harnik, there’s, we’ve, Scott Olson, , there’d, JD Vance, We’ve, Hillary Clinton, MAGA, Linda Ronstadt, Alex Brandon, It’s, Woodrow Wilson, Wilson, Plessy, Ferguson, Jim Crow, William Barber, Jemal Countess, wasn’t, didn’t, John Blake Organizations: CNN, MLK, Poor, Center, Public Theology, Yale Divinity School, Republican, GOP, Democratic, ” CNN, Democratic Party, Howard University, Getty, Trump, Linda Ronstadt Music, AP, Democrat, Klux Klan, Supreme Locations: America, North Carolina, New York City, Washington, Chicago, Appalachia, Alabama, There’s, Tucson , Arizona, That’s
New York AP —Jonathan Majors ’ ex-girlfriend has dropped her assault and defamation lawsuit against the once-rising Hollywood star after reaching a settlement. Lawyers for Majors and Grace Jabbari agreed to dismiss the case with prejudice, according to a joint filing in Manhattan federal court Thursday. The British dancer filed the suit months after Majors was convicted of misdemeanor assault and harassment in connection with an altercation in Manhattan. Majors and Jabbari had met in 2021 on the set of Marvel’s “Ant-Man and the Wasp: Quantumania” in which Majors played Kang and Jabbari served as a movement coach. The bodybuilder drama had garnered early Oscar buzz for Majors, but was dropped by its distributors following his conviction last December.
Persons: Jonathan Majors ’, Grace Jabbari, Jabbari’s, Brittany Henderson, didn’t, Jabbari, III, Majors, Kang the, Kang, , Meagan Good Organizations: York AP, Hollywood, Majors, , Marvel, Marvel Studios Locations: Manhattan, Los Angeles
AdvertisementWhen we started dating eight years ago, my now-wife said she didn't want kids. I wanted to have kids, but I chose to put my focus on our relationship and it paid off. When starting a relationship, the topic of kids will come up at some point. I wanted to have a child, but she didn't. It was then up to me to decide if I wanted a child more than I wanted to continue loving her.
Persons: they've, That's
Orlando Pride win first NWSL championship in club history
  + stars: | 2024-11-23 | by ( Jacob Lev | ) edition.cnn.com   time to read: +2 min
CNN —It was a storybook ending to a storybook year for the Orlando Pride. The Pride won the 2024 National Women’s Soccer League (NWSL) championship following a 1-0 victory over the Washington Spirit at a sold-out CPKC Stadium in Kansas City on Saturday. The 24-year-old Zambian was named the 2024 NWSL championship MVP and later dedicated the award to her team. Jamie Squire/Getty ImagesThe unprecedented six-time FIFA Player of the Year award winner also credited her teammates for the title win. This was the first NWSL championship game between the top two seeds since 2019.
Persons: Barbra Banda Organizations: CNN, Orlando Pride, The Pride, Women’s Soccer League, Washington Spirit, THE ORLANDO PRIDE Locations: Kansas City, Zambian
If you're like me, you probably spend your weekends tackling the tasks you didn't have time for during the workweek. According to Holmes, you should actually treat your weekends like a vacation. Treating your weekend like a vacation helps break you out of the "routine of doing, and it allows you to just be." When measuring their happiness afterwards, she found that those with a vacation mindset showed more satisfaction and positivity when they returned to work. However, Holmes warns that there is one caveat to the vacation mindset.
Persons: it's, Cassie Holmes, Holmes, Leah Smart, you've, Mark Cuban, Richard Branson Organizations: Harvard Business, Harris, SXSW, CNBC
LONDON — A woman who claimed mixed martial arts fighter Conor McGregor “brutally raped and battered” her in a Dublin hotel penthouse was awarded nearly 250,000 Euros ($257,000) on Friday by a civil court jury in Ireland. He was mobbed by cameras as he left court but did not comment. The woman’s lawyer said she never pretended to be a saint and had gone out looking for a good time that ended up turning into a nightmare. “How anyone could believe that me, as a prideful person, would highlight my shortcomings.”McGregor’s lawyer told jurors they had to set aside their animus toward the fighter. “I’m not asking you to invite him to Sunday brunch.”The defense said the woman never told investigators McGregor threatened her life.
Persons: Conor McGregor “, McGregor, John Gordon, “ He’s, ” Gordon, , , Remy Farrell, “ I’m, Farrell, ” McGregor Organizations: Court, Police, Sunday Locations: Dublin, Ireland, Las Vegas
AdvertisementA new study found that postpartum depression rates doubled over the past decade. A new study from JAMA found that postpartum depression diagnoses have doubled in the last decade. AdvertisementPlowing ahead, potentially ignoring postpartum depression symptoms, can lead to quicker burnout — and leaving a career entirely. AdvertisementPostpartum depression can be hard to identifySymptoms of postpartum depression range from intense mood swings to thoughts of harming your baby. Fornaro's husband worried about her postpartum depression and offered to pay for a nanny, which she initially refused.
Persons: Bri Ramos, Ramos, Ramos Zoloft, Nehaa, Stephanie Fornaro, it's, Justine Sterling Converse, Converse, hadn't, Fornaro, Clayton Shuman Organizations: Business, JAMA, Kaiser Permanente Locations: Kaiser Permanente Southern California, Texas, Greece, Iceland, North Macedonia
CNN —Laken Riley’s name was heard in court countless times and repeated by politicians around the country who described her brutal killing. They listened carefully and often sobbed as witnesses described how the last moments of Riley’s life unfolded. From left, Connolly Huth, roommate of Laken Riley, Lauren Phillips, sister of Laken Riley, and Sofia Magana, roommate of Laken Riley, react as Superior Court Judge H. Patrick Haggard announces the verdict on Wednesday. Hyosub Shin/Pool/APShe wanted to live a ‘faithful Christian life’At 22, Riley’s life was largely guided by her Christian faith. He also took a moment to remind people how rich Riley’s life was before it ended.
Persons: Jose Ibarra, Ibarra, Lilly Steiner, Connolly Huth, Laken Riley, Lauren Phillips, Sofia Magana, H, Patrick Haggard, Hyosub, , ” Riley’s, Allyson Phillips, , Jesus, ” Riley, John Phillips, Hyosub Shin, Laken, ” Abby Phillips, Riley, ” Lauren Phillips, , Huth, Steiner, ” Steiner, “ Laken, ” Magana, ” John Phillips Organizations: CNN, University of Georgia’s, Superior Court, Atlanta, AP, Augusta University’s College of Nursing Locations: Woodstock , Georgia, Georgia, St, Honduras, Athens, Clarke, Athens , Georgia, Laken, University of Georgia’s Oconee Forest Park, Lake Herrick
CNN —A civil jury in Ireland on Friday found that mixed martial arts fighter Conor McGregor sexually assaulted a woman in a hotel penthouse after a night of heavy partying. McGregor testified that he never forced her to do anything and that the woman had fabricated her allegations after the two had consensual sex. The woman’s lawyer said she never pretended to be a saint and had gone out looking for a good time that ended up turning into a nightmare. Clodagh Kilcoyne/ReutersMcGregor’s lawyer told jurors they had to set aside their animus toward the fighter. “I’m not asking you to invite him to Sunday brunch.”The defense said the woman never told investigators McGregor threatened her life.
Persons: Conor McGregor, McGregor “, McGregor, John Gordon, “ He’s, ” Gordon, , , ” McGregor, Clodagh Kilcoyne, Remy Farrell, “ I’m, Farrell Organizations: CNN, Police, Reuters, Sunday Locations: Ireland, Dublin, Las Vegas
It was Combs’ third attempt before a federal judge to seek bail after two other judges found there were no conditions that alleviated concerns Combs was engaging in alleged witness tampering and posed a danger to women. Slavik claimed Combs violated the judge’s order limiting public statements and said Combs admitted it in one message. Earlier this year, CNN acquired and published surveillance footage depicting several different angles of the assault, which were edited together to help more clearly illustrate the incident. Slavik said prosecutors provided Combs’ team with cell phone video of the same assault that is captured on the hotel surveillance video. That was not edited.”Slavik said the government does not have the original surveillance video.
Persons: Sean “ Diddy ” Combs, Arun Subramanian, Combs, Christine Slavik, ” Slavik, Slavik, hasn’t, ” Combs, Marc Agnifilo, Cassie Ventura, Shapiro, ” Shapiro, , Organizations: NY CNN —, Intercontinental, CNN Locations: York, NY, Slavik, Miami, Manhattan, Los Angeles
“We’ve been dealing with severe challenges due to gang violence, which has essentially cut off ground transportation,” Thelemaque said. “Although the FAA says the ban will lift on Dec. 12, most airlines are rescheduling flights for February,” she said. “Families are consumed by the news of worsening violence and are mourning senseless killings.”The flight ban is also disrupting long-standing holiday traditions in this mostly Catholic and Christian country. “Now, that opportunity has been taken away.”Williams noted that the ban extends beyond Port-au-Prince to airports throughout the country, further isolating Haitians. “Some passengers have had to return to Europe or elsewhere.”Police officers coduct searches in a suburb of Port-au-Prince, Haiti on Tuesday.
Persons: Prince, Linda Thelemaque, Les Cayes, Hope, We’ve, ” Thelemaque, , , Yolette Williams, ” Williams, coduct, Guerinault Louis, Williams Organizations: U.S, Federal Aviation Administration, Spirit Airlines, FAA, Sunrise Airways, NBC News, American Airlines, Miami, U.S . State Department, Haitian American Alliance of New, Independence, ” Police, Anadolu, Getty Locations: Haiti, Port, Les, Caribbean, Miami, Haitian American Alliance of New York, United States, Dominican Republic, Haitian, Europe, Prince
Americans will see the new Trump administration enact changes at a pace that is “like nothing you’ve seen in history,” a Trump campaign official said. Trump’s transition team is also fielding requests from overseas to host his first foreign trip. Coming off a decisive victory on Nov. 5, Trump has moved swiftly to build out the Cabinet and a senior White House team that will execute his plans. “The thing to realize is Trump is no dummy,” said Stephen Moore, a senior economic adviser in Trump’s campaign. Noem campaigned for Trump, though a person close to Trump was surprised he tapped her for the job.
Persons: Donald Trump, Trump, Joe Biden’s, Biden, Karoline Leavitt, , Volodymyr Zelenskyy, Ron Klain, Donald Trump Jr, Mike Pompeo, “ Don, that’s, ” Trump, , Stephen Moore, he’s, ” Moore, Will Trump, We’re, Newt Gingrich, Gingrich, ” Gingrich, Ronald Reagan’s, Chad Wolf, Harris, Kristi Noem, hasn’t, Noem, ’ ” Trump, Grover Cleveland Organizations: WASHINGTON, ., NBC, Trump, Trump’s, White House, Policy Institute, CIA, Security, NBC News, Migration Policy Institute, DHS, Biden, Department of Homeland Security, Cricket, , Cleveland Locations: Jan, West Palm Beach , Florida, Ukraine, Russia, Washington, America, South Dakota, U.S, China
As head of the WWE, Linda McMahon oversaw its transformation from a wrestling entertainment company into a publicly traded media empire. He also would often film his sexual abuse, according to the filing. Both Linda and Vince McMahon were aware of Phillips’ abuse, the lawsuit alleges. In 2023, the Maryland Child Victims Act, which repeals the statute of limitations in certain child sexual abuse civil lawsuits, became law. Linda McMahon worked in Trump’s first Cabinet as the administrator of the Small Business Administration before stepping down in 2019 to chair a pro-Trump super PAC.
Persons: Linda McMahon, Donald Trump, McMahon, Vince, McMahon —, Melvin Phillips Jr, Phillips, , John, “ Phillips, , Linda, Vince McMahon, Laura Brevetti, ” Brevetti, “ Ms, Vince McMahon “, ” Jessica Rosenberg, Rosenberg, Phillips ’, , , Philips, Greg Gutzler, DiCello Levitt, Murphy, Falcon, Trump’s, Katelyn Polantz Organizations: CNN, Department of Education, Wrestling Entertainment, WWE, Senate, Holdings, New York Post, Maryland Child, Small Business Administration, Trump, America, Policy Institute, TK Holdings, US, Office, of Locations: Connecticut, Baltimore County , Maryland, New York, Southern, of New York
Yum China CEO: Innovating to offer customers 'emotional value'
  + stars: | 2024-11-21 | by ( ) www.cnbc.com   time to read: 1 min
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailYum China CEO: Innovating to offer customers 'emotional value'Joey Wat, CEO of Yum China, explains how the company is pursuing product innovation to offer customers "emotional value" as the Chinese consumers tighten their purse strings amid the economic downturn.
Persons: Innovating, Joey Wat Organizations: Yum Locations: Yum China
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