"Nevertheless, T-Mobile has failed to implement any common-sense security hardware or software to protect consumers from their data and privacy being exploited during ordinary transactions at the T-Mobile store."
"Anxious and concerned, Jane hastily returned to the T-Mobile store with her mother to speak to the store manager," the lawsuit states.
"During this time, while Jane was seeking assistance at the T-Mobile store, the unauthorized person continued to log into her social media accounts on the iPhone XS Max."
"T-Mobile has big incentive programs to induce customers to upgrade their devices and turn in their old ones.
But the ugly truth is that T-Mobile knows that employees sometimes steal customers' most intimate images and videos from the old devices they relinquish," Goldberg added.
Persons:
Mobile didn't, Jane Doe, Max, Jane, Carrie Goldberg, Laura Hecht, Felella, Goldberg, Emma Aubrey
Organizations:
Mobile, Columbia, Redmond Law, CNBC
Locations:
Washington, United States, Seattle, York, Redmond