The Education Department said student-loan company MOHELA failed to process borrower applications for income-driven repayment plans.
AdvertisementThe Education Department notified student-loan company MOHELA on Tuesday that it would be facing penalties for failing to perform the servicing obligations required in its contract.
According to a document from the Education Department reviewed by Business Insider, MOHELA has failed to process over 460,000 applications for borrowers on income-driven repayment plans, preventing those borrowers from accessing more affordable monthly payments.
"Federal Student Aid has determined, through its oversight of federal student loan servicers, that MOHELA has not consistently met the Department's standards for serving borrowers.
In January, the department withheld pay from the remaining three major federal servicers over failure to deliver on-time billing statements to borrowers.
Persons:
MOHELA, —, Miguel Cardona, servicers, MOHELA's, Cardona, Sen, Elizabeth Warren, we've, Warren
Organizations:
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