Borrowers who are being transferred to a different servicer should receive alerts via email, said Scott Buchanan, executive director of the Student Loan Servicing Alliance, a trade group for federal student loan servicers.
These notices will explain any steps you'll need to take, he said, and include information on your new servicer.
watch nowBorrowers previously with FedLoan should be transferred to MOHELA, or the Missouri Higher Education Loan Authority, he said.
Borrowers can check who their new servicer is by logging in to StudentAid.gov., Kantrowitz said.
Also, Kantrowitz said, "whenever there is a change of loan servicer, there can be problems transferring borrower data.
Persons:
Berk, Scott Buchanan, Kantrowitz, Buchanan, You'll
Organizations:
Istock, Student Loan, Alliance, Missouri Higher Education Loan Authority, EdFinancial Services, Lakes Higher, Federal Services
Locations:
MOHELA, Missouri, Granite State, StudentAid.gov