New York CNN —Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. The kiosks show the unintended consequences of technology in fast-food and retail settings, including self-checkout. Chains are now experimenting with artificial intelligence at drive-thru lanes, and the experience with kiosks holds lessons for them. It raised a familiar refrain that those workers would be replaced by technology, such as self-service kiosks. Fast-food chains and retailers need to do a better job communicating what the potential benefits of kiosks and self-checkout are to consumers and employees, Andrews said.

---

Persons: New York CNN —, McDonald’s, Robert Lynch, you’ve, Eva Marie Uzcategui, ”, RJ Hottovy, ” Hottovy, — don’t, “, Ed Rensi, Christopher Andrews, Andrews Organizations: New, New York CNN, Subway, Starbucks, Shack, Bloomberg, Getty, Temple University, Labor Department, Drew University Locations: New York, McDonald’s, United States, California