The reality of the American air travel system is that powerful forces keep passengers flying the same carriers, even after service meltdowns like Delta just suffered.
For passengers who live near one of the hubs where Delta controls most of the flights, such as Atlanta, Detroit, Minneapolis or Salt Lake City, choices are even more limited.
But by Monday, the problems were mostly limited to Delta as other businesses were back to normal, adding to the frustration of its passengers.
Delta canceled more than 4,400 flights from July 19 to 21, according to tracking service FlightAware.
Past experience, plus the dominance of Delta in Atlanta and Don Hooper’s frequent flyer miles, would keep them using the airline.
Persons:
Don Hooper, Dorothy, I’m, ” Don Hooper, “, ” Dorothy, Dorothy Hooper, ”, Don Hooper’s, Jeremy, Kaylee Jones, Lucia, Jeremy Jones, Zach Griff, won’t, McNamara, Joe Raedle, Scott Keyes, Delta, Dylan Steele, Steele, It’s, I’ve, … It’s, he’s, you’ve, “ We’ve
Organizations:
New, New York CNN — Delta Air Lines, Delta, CNN, St, Detroit Metropolitan Wayne County Airport, “
Locations:
New York, Delta, United, Southwest, Atlanta, Detroit, Minneapolis, Salt Lake City, Bozeman , Montana, Greece, Italy, Spokane , Washington, St, Orlando, Washington