The average time taken to resolve a customer’s issue also dropped by almost 98% when they interacted with the chatbot, he tweeted.
Shah said the job cuts were “tough” but “necessary.”Shah told CNN Wednesday that the 23 layoffs were made in September.
By introducing the technology, the company has cut the cost of its customer support function by about 85%, Shah said.
Shah told CNN that he believed “in a future where AI and humans work together, each doing what they do best,” and that he was exploring opportunities to use AI in work involving graphic design, illustration and data science.
AI fearsThe news of the layoffs comes as fears that AI will result in mass job losses have escalated eight months after Open AI released its AI-powered chatbot ChatGPT to the public.
Persons:
Shah, ” Shah, “, Dukaan, ChatGPT
Organizations:
London CNN, Summit Shah, Twitter, CNN, Organisation for Economic Cooperation, Development, OECD
Locations:
Bangalore