Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details. While many people in the industry have acknowledged a need for better emergency tech, its implementation has varied across states. Anthony Mignogna, the chief of communications for Delaware County Emergency Services, recalled using the transcription service while taking a call from someone in danger. Carbyne also recently rolled out an AI-powered triage system designed to help centers prioritize calls during high-volume periods or nonemergency situations. He called on the federal government to step in to help centers access new services.

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Persons: —, Raquel Lewandowski, John Heinz, Lewandowski, Michael, Brian Fontes, Alex Dizengof, Anthony Mignogna, Mignogna, Carbyne, Heather Hilliard, Dizengof, it's, Karima Holmes, Fontes Organizations: Service, John, Wildlife, Association, Emergency Services, Orleans Parish Communication, Emergency Communications Center Locations: Delaware County , Pennsylvania, Tinicum, Philadelphia, Canada, Carbyne, Delaware, Orleans Parish, Louisiana, Lincoln , Nebraska