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Financial services providers can take several steps today to attract and retain new generations of consumers. Before financial services went digital, it was difficult to seamlessly transition from one institution to another. According to Google's report, 52% of adult consumers – and 71% of millennials – expect their financial services brands to coach their customers. To attract and retain more customers, financial services companies should:Position their brands as providers of personalized support and care. At a time when consumer behavior is rapidly changing, financial services companies cannot afford to remain static.
Persons: John Dokes, it's, There's, Z Organizations: Financial, Google, Consumers, YouTube, Brands, Insider Studios, Financial Services Locations: U.S
Consumers, especially Gen Z and millennials, want a financial services partner that offers personalization, interactive learning opportunities, and virtual customer service. The financial services industry is in the midst of an identity crisis. "We have seen an explosion of options within the finance services industry in recent years," said Seth van der Swaagh, managing director of financial services at Google. Fast Facts 63% of consumers believe all car insurance companies offer the same thing. Support at every stage of the financial services journeyMore than half of consumers (52%) expect financial services brands to coach their customers.
Persons: Seth van der, they're, van der, wasn't, van der Swaagh Organizations: Google, Financial, YouTube, Insider Studios, Financial Services, Kantar Monitor Locations: Kantar, U.S
We must begin with the most basic building block of the digital economy — data. As consumers we often give away our data for free, without knowing why, what happens with it, or that we've even given it away. In the digital economy, there are broadly three different types of data: data of identity, data of places, and data of experiences. Secondly, data of places can be used to geolocate consumer behavior, collecting information on where you shop, drive, and live. Finally, the speed and convenience of data of identity and places creates data of experiences, which connects us with a community.
Persons: Sandeep Malhotra, it's, you've Organizations: Mastercard Companies, Government, Changi Airport, Mastercard, Companies, Insider Studios Locations: Asia Pacific, Asia, Southeast Asia, Singapore, Thailand
5 Minutes to Make You Love Classical Music
  + stars: | 2020-12-22 | by ( Discover More In | ) www.nytimes.com   time to read: 1 min
Five Minutes That Will Make You Love the FluteIt’s an instrument based on the most fundamental sign of life: breath. Listen to the best music ever written for it.
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