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☆ Delta lashes out at CrowdStrike for its ‘vastly inadequate’ apology
▼ + stars: | 2024-08-08 | by ( David Goldman | ) edition.cnn.com time to read: +4 min

Boies, hired to lead Delta’s lawsuit against CrowdStrike, said the tech company was “grossly negligent” and was solely responsible for the outage. But Boies called Delta’s IT systems “world class” and claimed Delta’s outage lasted longer because it was so heavily reliant on CrowdStrike and Microsoft. He also disputed the companies’ claims that Delta turned down help and worked around the clock to bring Delta back online. “CrowdStrike also did not work “tirelessly” to help Delta restore its systems,” Boies said. CrowdStrike said Delta ignored its help, and Microsoft said Delta’s mismanagement contributed to the cancellations.

Persons: Delta’s, David Boies, CrowdStrike, Delta, Boies, ’ ”, misstatements, ”, ” Boies, “ CrowdStrike, “, “ CrowdStrike’s, George Kurtz, David DeWalt, DeWalt, Ed Bastian, ” Bastian Organizations: CNN, ” Delta, Microsoft, Delta, LinkedIn, CNBC, “, US Department of Transportation Locations: Delta

☆ Delta passengers sue airline over refund refusals after CrowdStrike meltdown
▼ + stars: | 2024-08-07 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +6 min

“The impact on Delta passengers was disastrous,” the lawsuit said. In other cases, it would only offer partial reimbursement if passengers signed a waiver releasing the airline of any legal claims. On Monday, July 22, Delta canceled more than 1,250 flights — making up nearly 70% of all domestic cancellations, the lawsuit said. In response, Delta offered Plaintiff a $100 voucher to use towards a future flight with Delta,” the lawsuit said. Both companies claimed Delta ignored their repeated offers for help as passengers were left stranded in airports across the country.

Persons: Delta, —, “, ” Delta, Pete Buttigieg, Ed Bastian, Bastian, CrowdStrike, ”, you’ve, ” Bastian, David Boies, Michael Carlinsky Organizations: New, New York CNN, Delta Air Lines, Microsoft, Delta, Greyhound, CNBC, CNN, IBM Locations: New York, Denver, Amsterdam, Delta, Atlanta

☆ Microsoft lashes out at Delta: Your ancient tech caused the service meltdown
▼ + stars: | 2024-08-06 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +6 min

Microsoft also claimed Delta turned down help after the CrowdStrike bug led to “blue screens of death” on Windows devices. Microsoft, CrowdStrike and Delta have been in a war of words since the airline hired a high-profile attorney to seek compensation from Microsoft and CrowdStrike. Delta CEO Ed Bastian lashed out at CrowdStrike in a CNBC interview last week and said the computer problems cost Delta $500 million. While other airlines were quick to resume normal operations after the CrowdStrike outage, Delta was forced to cancel about 30% of its schedule over those five days, leaving an estimated half-million passengers stranded. Free consulting advice to help us,” said the Delta CEO in an interview on CNBC.

Persons: cancelations, Delta, Ed Bastian, CrowdStrike, Mark Cheffo, “, ”, Satya Nadella, Bastian, you’ve, ” Bastian, David Boies, George Kurtz, Michael Carlinsky, —, CNN’s Chris Isidore Organizations: New, New York CNN, Microsoft, Delta Air Lines, CNBC, Delta, IBM, CNN, CrowdStrike Locations: New York, CrowdStrike, Delta

Travelers wait in line, as a flight board shows delays, on the check-in floor of the Delta Air Lines terminal at Los Angeles International Airport (LAX) on July 23, 2024 in Los Angeles, California. CrowdStrike on Sunday said Delta Air Lines had rejected onsite help during last month's massive outage that sparked thousands of flight cancellations. Delta CEO Ed Bastian told CNBC's "Squawk Box" last week that the mass cancellations following the outage, which occurred at one of the busiest times of the year, cost the company about $500 million, including customer compensation. In response, Michael Carlinsky, CrowdStrike lawyer and co-managing partner at Quinn Emanuel Urquhart & Sullivan wrote to Delta's lawyer David Boies on Sunday that Delta's litigation threats "contributed to a misleading narrative that CrowdStrike is responsible for Delta's IT decisions and response to the outage." He said CrowdStrike's CEO George Kurtz reached out to Bastian to "offer onsite assistance, but received no response."

Persons: CrowdStrike, Ed Bastian, CNBC's, Bastian, Boies Schiller, Michael Carlinsky, Quinn Emanuel Urquhart, Sullivan, David Boies, George Kurtz Organizations: Delta Air Lines, Los Angeles International Airport, Microsoft Locations: Los Angeles , California

☆ CrowdStrike fires back at Delta, claiming the airline ignored offers of help during service meltdown
▼ + stars: | 2024-08-05 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +4 min

New York CNN —CrowdStrike fired back at Delta after the airline’s CEO lashed out at the cybersecurity firm for computer problems that he said cost Delta $500 million. CrowdStrike claimed Delta would have to explain its own IT shortcomings in any litigation, and that it ignored CrowdStrike’s offers of assistance. But last week, Bastian claimed CrowdStrike was nowhere to be found during the meltdown. Free consulting advice to help us,” said the Delta CEO in an interview on CNBC. It said Delta would have to explain why other airlines restored operations faster and why it turned down CrowdStrike’s onsite assistance.

Persons: New York CNN — CrowdStrike, CrowdStrike, CrowdStrike’s, ” CrowdStrike, George Kurtz, Ed Bastian, “, Michael Carlinsky, —, Bastian, ”, you’ve, ” Bastian, David Boies, CNN’s Chris Isidore Organizations: New, New York CNN, Delta, CNBC, CNN, Microsoft Locations: New York, Delta, CrowdStrike

☆ Delta CEO offers employees free flights after CrowdStrike-Microsoft chaos
▼ + stars: | 2024-08-02 | by ( Leslie Josephs | ) www.nbcnews.com time to read: +1 min

Delta Air Lines CEO Ed Bastian on Friday offered employees two free travel passes to thank staff members who were caught in massive disruptions last month sparked by a botched CrowdStrike software update that stranded thousands of customers and crew. Delta had more trouble than competitors in recovering from the outages that took thousands of Windows machines offline. The disruption “has been a humbling moment for our company,” Bastian said in his note on Friday, which was seen by CNBC. Its executives frequently point out Delta’s work to win over customers willing to pay more to fly the carrier, marketing itself as a premium airline. Bastian said Delta plans to pursue legal action against CrowdStrike and Microsoft “to recover our losses caused by the outage” and that it has hired law firm Boies Schiller Flexner.

Persons: Ed Bastian, Bastian, ” Bastian, “, Delta, Boies Schiller, ”, CrowdStrike didn’t Organizations: Delta Air, Delta, CNBC, CrowdStrike, Microsoft

☆ Delta CEO says IT outage cost the airline $500 million, and it has 'no choice' but to seek damages from CrowdStrike
▼ + stars: | 2024-08-01 | by ( Nora Redmond | ) www.businessinsider.com time to read: +1 min

Delta CEO said the IT outage cost $500 million in losses from revenue and passenger compensation. The tech issues, linked to a flawed CrowdStrike update, led to over 5,000 flight cancellations. CEO Ed Bastian said in an interview with CNBC that the carrier has "no choice" but to seek damages. AdvertisementDelta Air Lines CEO Ed Bastian said the mass IT outage, which resulted in days of delays and cancellations, cost the airline $500 million. Delta canceled several thousand flights over several days after an IT meltdown caused by a flawed update issued by Texas-based cybersecurity firm CrowdStrike.

Persons: Ed Bastian, —, CrowdStrike, Bastian Organizations: Delta, CNBC, Service, Air, Business Locations: Texas

☆ Delta CEO lashes out at CrowdStrike: This cost us $500 million and they offered us nothing
▼ + stars: | 2024-07-31 | by ( Chris Isidore | ) edition.cnn.com time to read: +2 min

New York CNN —The CEO of Delta Air Lines lashed out at cyber security firm CrowdStrike and software provider Microsoft for the computer problems that resulted in a five-day service meltdown he said cost the airline $500 million. Free consulting advice to help us,” said Ed Bastian in an interview Wednesday on CNBC, when asked about how much compensation CrowdStrike and Microsoft have offered the company. And he blasted CrowdStrike for the flawed software update at Delta and hundreds of other companies around the globe that caused widespread computer outages on July 19. “If you’re going to have priority access to the Delta ecosystem in terms of technology, you’ve got to test this stuff,” Bastian said. Delta is a sponsor and the official airline of the US Olympic team, and CNBC’s NBC parent has the US broadcast rights to the games.

Persons: ”, Ed Bastian, CrowdStrike, you’ve, ” Bastian, David Boies, “, Bastian Organizations: New, New York CNN, Delta Air Lines, Microsoft, CNBC, Delta, CNN, US Olympic, NBC Locations: New York, Paris

Ed Bastian, chief executive officer of Delta Air Lines Inc., during an interview in New York, US, on Monday, Nov. 7, 2022. Bastian said that he sees 'strong demand' for flights carrying into 2023. Delta Air Lines CEO Ed Bastian said the massive IT outage earlier this month that stranded thousands of customers will cost it $500 million. The airline canceled more than 4,000 flights in the wake of the outage, which was caused by a botched CrowdStrike software update and took thousands of Microsoft systems around the world offline. Other airlines recovered faster, and Delta's cascading disruptions and customer response sparked an investigation by the U.S. Department of Transportation.

Persons: Ed Bastian, Bastian, CNBC's Organizations: Delta Air Lines Inc, Delta Air, Microsoft, U.S . Department of Transportation Locations: New York, Paris

He told CNN he wasn’t notified of the minors program embargo. The couple flew to Atlanta, Georgia, from Spokane, Washington, on a Delta flight and encountered no issues, they told CNN. Travelers wait for their luggage at the Delta baggage claim at Hartsfield-Jackson Atlanta International Airport (ATL) in Atlanta, Georgia, US, on Tuesday, July 23, 2024. “There should be some kind of compensation for this.”He told CNN the issues have cost him a significant amount of money. Bastian also told Delta passengers in a note on Sunday that the airline would “continue to offer meal vouchers, hotel accommodations and transportation where available.

Persons: CNN —, “ Delta, ”, Reed, wasn’t, Delta, He’s, Pete Buttigieg, Jeremy, Kaylee Jones, Lucia, ” Jones, Ed Bastian, Christian Monterrosa, Dylan Steele, Steele, “, Arthur Ginolfi, I’ve, Ginolfi, Bastian, we’re Organizations: CNN, Delta, “, LaGuardia, Delta Air Lines, Atlanta’s Hartsfield, Jackson International Airport, Hartsfield, Jackson Atlanta International, Bloomberg, Getty, Jackson Airport, Delta Airlines Locations: Delta, Atlanta, Charlotte, New, Orlando, New York, Florida, St, Atlanta , Georgia, Spokane , Washington, Delta’s, South Georgia, Washington, Jackson, Philadelphia, New Jersey

☆ Delta’s CEO went to Paris Olympics as his airline struggles to recover from massive meltdown
▼ + stars: | 2024-07-24 | by ( Chris Isidore | ) edition.cnn.com time to read: +3 min

Meanwhile, Bastian traveled to Paris for the Olympics, accordingly, where Delta is a sponsor of the US Olympic Team. Ed remains fully engaged with senior operations leaders.”Delta Air Lines CEO Ed Bastian traveled to Paris Wednesday for the start of the Olympics later this week as the airline works to recover from a five-day service meltdown. Jeenah Moon/Bloomberg/Getty Images/FileBastian flew to Paris on a Delta commercial flight, not a private jet, the airline said. As the official airline of the US Olympic Team, the company is flying athletes, coaches and other support staff to Paris. “Unless you’re going to the Olympics, people aren’t going to Paris… very few are,” Bastian told CNBC.

Persons: Ed Bastian, Delta, Bastian, “ Ed, ”, Ed, CrowdStrike, Jessica McGowan, ” Bastian Organizations: New, New York CNN, Olympics, US Olympic, CNN, Delta Air, Paris Wednesday, Bloomberg, Getty, US Olympic Team, Olympic, Delta, Delta Air Lines, Hartsfield International Airport, CNBC, “ Locations: New York, Paris, Delta, Atlanta

☆ Delta is finally starting emerging from chaos. Why didn’t it learn from Southwest’s meltdown?
▼ + stars: | 2024-07-24 | by ( Elisabeth Buchwald | ) edition.cnn.com time to read: +5 min

The situation finally appeared to be returning to normal Wednesday: Delta canceled only 51 flights as of 6 am ET, according to tracking service FlightAware, or only about 1% of its schedule. But it could still take days to get all Delta passengers who had been booked on those canceled flights to where they wanted to go. Delta passengers try to find their bags after canceled and delayed flights at Hartsfield-Jackson Atlanta International Airport on Monday. But it’s not like Delta executives were sitting on the sidelines during Southwest’s struggles thinking, “’Well we really are an amazing airline. Travelers wait in line at the Southwest Airlines ticketing counter at Nashville International Airport after the airline canceled thousands of flights in Nashville, Tennessee in December 2022.

Persons: New York CNN — It’s, Delta, Jessica McGowan, Kathleen Bangs, Ed Bastian, it’s, ’ ” Bangs, Seth Herald, We’ve, Chris Perry, Bangs, she’d, aren’t, ” Organizations: New, New York CNN, Delta Air Lines, Delta Connection, Delta, Department of Transportation, Hartsfield, Jackson Atlanta International Airport, CNN, “, Southwest Airlines, Nashville International, Getty, Southwest Locations: New York, Atlanta, Southwest, Nashville , Tennessee, AFP

☆ DOT investigating Delta over IT outage chaos
▼ + stars: | 2024-07-23 | by ( Justine Fisher | ) www.cnbc.com time to read: +2 min

Delta Airlines passengers line up for agent assistance at Hartsfield-Jackson Atlanta International Airport on July 22, 2024 in Atlanta, Georgia. The U.S. Department of Transportation's Office of Aviation Consumer Protection is investigating Delta Air Lines over chaos sparked by last week's global IT outage, according to a statement. The DOT cited widespread flight disruptions and customer service failures in which Delta did not uphold commitments to its passengers, it said. On Tuesday, 12% of Delta flights were canceled and 13% were delayed as of mid-morning, according to FlightAware, with some passengers still stranded in airports even days after the outage. The DOT penalized the airline $140 million, a sum 30 times larger than any previous consumer protection violations penalty from the department.

Persons: Pete Buttigieg, Ed Bastian, Rahul Samant, Bastian Organizations: Delta Airlines, Hartsfield, Jackson Atlanta International Airport, The U.S . Department of Transportation's, of Aviation, Protection, Delta Air Lines, Delta, Microsoft, Social, Southwest Airlines Locations: Atlanta , Georgia, The, Atlanta and Minneapolis

☆ Delta has to manually reset each computer system affected by the mass IT outage
▼ + stars: | 2024-07-23 | by ( Nora Redmond | ) www.businessinsider.com time to read: +3 min

As most airlines began to recover following the technology issues, Delta has struggled to restore operations to full capacity, now resorting to manually resetting each system affected by the meltdown. AdvertisementIt explained that the airline's crew-tracking-related tool, which ensures flights are fully staffed, has needed manual support to repair. The airline with the next highest number of cancellations was United Airlines, with 694 cancellations. AdvertisementSince Friday, Delta has canceled over 5,000 flights, per FlightAware data. Delta canceled 394 flights on Tuesday as of 6.50 a.m.

Persons: —, Delta, Ed Bastian Organizations: Service, Lines, Business, Delta, Microsoft, United Airlines, United, Jackson Atlanta International Airport Locations: Texas, Delta, Delta's, Hartsfield

☆ Why Delta is still canceling flights as other airlines return to normal
▼ + stars: | 2024-07-22 | by ( Chris Isidore | ) edition.cnn.com time to read: +2 min

Atlanta-based Delta canceled 1,500 flights on Friday, or more than a third of its schedule. It grounded nearly 3,000 more flights over the weekend, and early Monday had already canceled 700 more flights, or about 60% of flights canceled by all airlines worldwide. Most other US airlines had only 1% of its flights canceled, compared to roughly one out of every six scheduled Delta flights. It can take longer to get crews needed to fly planes in the right cities to again staff flights. The problems at Delta are similar to the problems that occurred at Southwest Airlines over the end-of-year holiday travel period in 2022 when it had to cancel nearly 17,000 flights over the course of more than a week.

Persons: Ed Bastian, ”, CrowdStrike Organizations: New, New York CNN, Delta Air Lines, Delta, “, Southwest Airlines, Southwest Locations: New York, Atlanta, Delta

☆ Airlines are scrambling to fix the unsustainable crisis caused by too many cheap flights
▼ + stars: | 2024-07-18 | by ( Benjamin Zhang | ) www.businessinsider.com time to read: +5 min

Read previewIt may not feel like it, but there are a lot of cheap flights to be had this summer — and the influx of low-priced, often money-losing economy seats has airlines scrambling. "The unprofitable capacity is just not sustainable," United Airlines' chief commercial officer Andrew Nocella told investors Thursday. Low-cost airlines are bearing the brunt of the painDelta CEO Ed Bastian also questioned the long-term financial viability of the business strategy of low-cost carriers during the airline's earnings call last week. Delta CEO Ed Bastian, pictured onstage at CES in 2019, questioned the long-term viability of money-losing low-cost airlines. In addition, Alaska Airlines announced this week that it's retrofitting its Boeing 737 fleet to add 1.3 million first-class and premium economy seats annually.

Persons: —, Andrew Nocella, Scott Kirby, LOGAN CYRUS, Kirby, Nocella, CCO, Ed Bastian, Bastian, Steve Marcus Organizations: Service, United Airlines, Business, Bureau of Labor Statistics, Delta, CES, Reuters Southwest Airlines, Frontier, Polaris, Alaska Airlines, Boeing, Alaska Boeing, American Airlines Locations: Boeing's, Carolina, Alaska

☆ Delta removes employee from social media position and changes dress code after X post calling Palestinian flag terrifying
▼ + stars: | 2024-07-13 | by ( Rebecca Rommen | ) www.businessinsider.com time to read: +5 min

Earlier this week, a post on X shared images of two Delta flight attendants wearing Palestinian flag pins. The post, which incorrectly equated the Palestinian flag to the militant group Hamas' flag, read: "Since 2001 we take our shoes off in every airport because a terrorist attack in US soil. - /AFP via Getty ImagesThe Palestinian flag features a red triangle on the left side next to horizontal stripes of black, white, and green. The Hamas flag. MARCO LONGARI/AFP via Getty ImagesThe current version of the Palestinian flag was adopted by the Palestine Liberation Organization in 1964.

Persons: —, Delta, Edward Ahmed Mitchell, Mitchell, Azka Mahmood, Biden, 0f51mpKCJ5 —, Ed Bastian, MARCO LONGARI Organizations: Service, Lines, Hamas, Business, Washington, Islamic Relations, Post, CNN, Palestinian, 0f51mpKCJ5 — CAIR, Delta, Getty, Palestine Liberation Organization, Israel Locations: Palestinian, Delta, Georgia, Palestine, AFP, Gaza, Israel

☆ ISS endorses most of activist Ancora's nominees for Norfolk Southern board
▼ + stars: | 2024-04-30 | by ( Rohan Goswami | In Rohangoswamicnbc | ) www.cnbc.com time to read: +3 min

Influential proxy advisory firm ISS recommended on Tuesday that Norfolk Southern shareholders support five of activist Ancora's seven board nominees, withholding an endorsement from CEO pick Jim Barber but describing him as a "credible director and CEO candidate nonetheless." Ancora is seeking to oust both current CEO Shaw and newly appointed COO John Orr. ISS recommends shareholders support Ancora nominees William Clyburn, Sameh Fahmy, Gilbert Lamphere, Allison Landry and John Kasich. "As board chair, Amy Miles arguably bears the most responsibility for this state of affairs," ISS' report read. WATCH: CNBC's full interview with NSC CEO Shaw on activist campaign

Persons: Jim Barber, Glass Lewis, Alan Shaw's, Barber, Amy Miles, Ancora, Shaw, John Orr, William Clyburn, Sameh Fahmy, Gilbert Lamphere, Allison Landry, John Kasich, Orr, Sen, Heidi Heitkamp, Richard Anderson Organizations: Norfolk, ISS, CNBC, Vanguard, BlackRock, Norfolk Southern, Delta Locations: Norfolk Southern, East Palestine , Ohio, Norfolk

☆ Delta posts strong earnings in tough quarter for US airlines
▼ + stars: | 2024-04-10 | by ( Chris Isidore | ) edition.cnn.com time to read: +4 min

New York CNN —Delta Air Lines reported vastly improved earnings in the first quarter, and the company said results should remain strong the rest of the year. Delta predicted it would report record revenue in the second quarter, it said it expects thinner profit margins. So it now expects earnings per share of between $2.20 to $2.50, which would be down from the record adjusted earnings per share of $2.64 a year ago. Delta has no 737 Max jets in its fleet currently, although it has placed orders for some of the jets. In July 2022 it placed an order for 100 of the Boeing 737 Max 10 jets, the largest version of the Max.

Persons: Ed Bastian, Max, ”, Scott Kirby, Bastian didn’t, “ Organizations: New, New York CNN — Delta Air Lines, Wall, Delta, Boeing, United Airlines ’, Southwest, Airbus, Alaska Airlines, Max, Federal Aviation Administration, Alaska Air, United Airlines Locations: New York, Atlanta, Alaska

☆ 'We all need Boeing to be better': Airline bosses are getting annoyed that Boeing's problems are derailing their plans
▼ + stars: | 2024-03-13 | by ( Pete Syme | ) www.businessinsider.com time to read: +3 min

Boeing's 737 Max 10 and Max 7 jets are yet to be certified by regulators. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . The 737 Max 10 and Max 7, the longest and shortest version of Boeing's narrowbody jet, are yet to be certified by regulators. The airline's chief financial officer, Mike Leskinen, said last month United is "deeply disappointed" in Boeing due to the delays. Last month, Southwest announced it will suspend all new pilot hiring after March 31 due to the production delays, Simple Flying reported.

Persons: Max, —, Scott Kirby, he'd, Mike Leskinen, Leskinen, Ed Bastian, Bob Jordan, Max — Organizations: United Airlines, Boeing, Service, Alaska Airlines, Bloomberg, Airbus, Reuters, United, JPMorgan, Delta, Southwest, Federal Aviation Administration

Airfare fell 6.4% in January from a year earlier, the Labor Department said in its monthly consumer price index report on Tuesday. January is typically a slower month for travel as customers take fewer trips following the New Year's holiday. The drop comes even though carriers are facing capacity constraints this year, in part because of an engine recall from Pratt & Whitney , congested airspace and delayed aircraft deliveries. In 2023, airlines had been forced to discount flights, particularly in off-peak periods, after the industry added capacity. ...Those operating environment challenges led directly to industry capacity plans, including our own, coming down 3 points on average as carriers adapted to the new operating environment," Kirby said.

Persons: Airfare, TD Cowen, Helane Becker, Hopper, Ed Bastian, haven't, Bastian, Max, Scott Kirby, Kirby Organizations: Labor Department, Pratt & Whitney, Airlines, Delta, Boeing, Max, Federal Aviation Administration, Company, United Airlines, International Air Transport Association, CNBC PRO Locations: Southwest, Alaska, United

NEW YORK (AP) — American Express rolled out several updates to its Delta SkyMiles credit cards Thursday that will give additional benefits to users, part of efforts to soothe sore Delta Air Lines customers who have considered abandoning the airline after last year’s SkyMiles loyalty fiasco. AmEx customers get access to Delta's airport lounges and are able to transfer their Membership Rewards points to Delta, among other benefits. To give a sense of scale, Delta CEO Ed Bastion told investors in June that roughly 1% of the entire U.S. economy is spend on Delta's credit cards. So, when Delta made alterations to its SkyMiles loyalty program last year, it was largely seen by Delta customers as a watering down of its program, and it caused turbulence between the two companies. Part of those changes required Delta customers to spend large sums of money on airfare or on the Delta credit card to be given elite status on the airline.

Persons: AmEx, Delta, it's, Ed Bastion, Bastion, “, Howard Grosfield Organizations: Delta, Air Lines, New, Delta Air Lines, American Express, U.S . Consumer Services Locations: New York, Delta, Hawaii , Alaska, Mexico, Caribbean, Central America, Atlanta, AmEx

☆ Delta CEO is confident about moving forward with order of Boeing Max 10s
▼ + stars: | 2024-01-19 | by ( Ryan Anastasio | ) www.cnbc.com time to read: +1 min

Delta Air Lines expects to move forward with an order of Boeing 737 Max 10 aircraft as the plane manufacturer struggles with issues surrounding the Max 9, the carrier's CEO told CNBC on Friday. The airline ordered 100 Max 10s in 2022 and deliveries are expected to begin in 2025, its first Boeing order in more than a decade. The Max 10, the largest model of the 737 Max, has not yet been approved by regulators. The 737 Max, Boeing's best-selling aircraft, has had a troubled history since deliveries first began in 2017. Delta flies over 500 Boeing jets a day, but does not fly either the Max or the 787, according to Bastian.

Persons: Max, Ed Bastian, CNBC's Scott Wapner, Boeing's, Bastian Organizations: Delta Air Lines, Boeing, Max, CNBC, FAA, Alaska Airlines, Airbus Locations: United States, Indonesia, Ethiopia, Bastian, Alaska, United

☆ Airline stocks tumble after Delta trims profit forecast
▼ + stars: | 2024-01-12 | by ( Ryan Anastasio | ) www.cnbc.com time to read: +1 min

Delta Air Lines shares slipped about 9% Friday after the company trimmed its 2024 earnings forecast. Delta forecast full-year earnings per share of $6 to $7, below its previous estimate of more than $7 per share for 2024. Other major airlines including United , American and Southwest also fell on the new estimate, released alongside quarterly earnings. Delta finished 2023 by doubling its quarterly profit as bookings, both for corporate and leisure travel, continued to pick up from the Covid-19 pandemic lows. Delta CEO Ed Bastian said in a CNBC interview that the airline has recovered almost 90% of its travel demand from its pre-pandemic numbers.

Persons: Ed Bastian, Bastian Organizations: Delta Air Lines, United, Delta, CNBC, CNBC PRO Locations: Southwest, American

☆ Delta loyalty program backlash: Airline backtracks on some changes after an uproar from customers
▼ + stars: | 2023-10-18 | by ( Gregory Wallace | ) edition.cnn.com time to read: +2 min

CNN —Delta Air Lines is easing off some recent changes to its SkyMiles loyalty program that sparked criticism from frequent flyers. Fundamentally, Wednesday’s announcement keeps in place a significant overhaul announced just last month that transitioned the loyalty program from miles-based to spending-based. But the airline will make it easier for frequent flyers to reach certain rewards thresholds than the original changes. Last month, Delta CEO Ed Bastian pledged modifications to the program, but downplayed customer frustrations. Bastian said Delta gained so many elite status holders that demand for premium services, including lounge access at airports, overwhelmed the company.

Persons: DAL, Ed Bastian, ” Bastian, Bastian, Delta Organizations: CNN, Delta Air Lines, Delta’s, Delta, Rotary Club of Atlanta

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