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☆ Amazon's RTO mandate won't pay off in the way the company hopes
▼ + stars: | 2024-09-17 | by ( Madeline Berg | Tim Paradis | ) www.businessinsider.com time to read: +8 min

Read previewSorry, Amazon employees. CEO Andy Jassy announced on Monday that starting next year, Amazon employees must be in the office five days a week. Amazon's announcement comes after 15 months of hybrid work — employees had to be in three times a week. Some employers like Amazon are looking to take back powerIn the pandemic era, the labor market favored office workers. Oftentimes, introverted employees work better outside the office, and some people find that the pressure of in-person work can stifle productivity and deep thinking, Duffy said.

Persons: —, Andy Jassy, Goldman Sachs, Caitlin Duffy, Duffy, Julia Hobsbawm, Hobsbawm, Amazon's Jassy, Jassy, Nicholas Bloom, who's, Bloom, what's, Deborah McGee, McGee, Gen Z, they're Organizations: Service, Business, Slack, Employees, JPMorgan, Gartner, Stanford, Research, Data Technologies, PZI Locations: America

☆ Gen Zers are embracing remote and flexible customer service jobs — but the freedom comes at a cost
▼ + stars: | 2024-06-26 | by ( Lindsay Dodgson | ) www.businessinsider.com time to read: +7 min

AdvertisementThe average annual salary for a customer service rep in the US is $34,000 - $46,000, according to Glassdoor. Sutton believes the influx of Gen Z and millennial workers is mostly due to remote work becoming the norm. The mental health tollBut while such remote jobs are often portrayed as relatively stress-free, the reality is much more complex. Almost 50% also said an "unfriendly support agent" was what they found frustrating about a negative customer service experience. Sutton started posting on TikTok because she saw "an opportunity to shed light on the realities of customer service."

Persons: —, Dave Hoekstra, Jason Saltzman, Gen, Saltzman, Gabrielle Judge, Judge, Glassdoor, Gen Zers, Hoekstra, Brittany Betts, Daineshe Sutton, Sutton, Z, Zoomers Organizations: Service, Business, Technologies, Disney

☆ Companies are 'unbossing' the workplace, and millennial managers are getting axed
▼ + stars: | 2024-05-21 | by ( Lindsay Dodgson | ) www.businessinsider.com time to read: +7 min

Read previewCompanies are increasingly ditching middle management positions, and it could be millennials who find their jobs are most at risk. While Galvin said the intent of reducing middle management is to streamline communication between employees and senior executives, the impact could be unfairly balanced. AdvertisementMiddle management positions accounted for almost a third of layoffs in 2023, according to an analysis for Bloomberg — an increase from 20% in 2018. It just so happens that a lot of middle managers are millennials. Many current middle managers are also burned out with their teams being downsized, and an increased workload.

Persons: —, it's, Lara Milward, Joe Galvin, Vistage, Steven Baert, It's, Galvin, Chris Lovell, Chris, millennials, Lovell, Zers, Milward, Joel Wolfe, HiredSupport, Millennials, Wolfe, Shoshanna Davis, unbossing, Davis, Gen Organizations: Service, Business, Novartis, Gallup, Bloomberg —, Technologies, SoFi Technologies

☆ Middle managers are on the chopping block, accounting for almost a third of layoffs last year
▼ + stars: | 2024-03-16 | by ( Lakshmi Varanasi | ) www.businessinsider.com time to read: +2 min

Middle managers' confidence in companies' outlooks is decreasing due to layoffs and burnout. And between layoffs, fights over remote work, and increased workload, many middle managers are simply burned out. Middle managers have been feeling the heat since early last year when Meta embarked on its mandate of efficiency. Meta CEO Mark Zuckerberg said he didn't want to see so many "managers managing managers, managing managers, managing managers, managing the people who are doing the work" during an internal Q&A session in January 2023. Some top executives, however, say that cutting middle managers could threaten productivity.

Persons: —, Meta, Mark Zuckerberg, McKinsey Organizations: Bloomberg, McKinsey, Service, Technologies

☆ Remote employees are more likely to be laid off than in-office peers — but they quit more, too
▼ + stars: | 2024-01-27 | by ( Katherine Tangalakis-Lippert | ) www.businessinsider.com time to read: +3 min

Remote workers are 35% more likely to be fired than their peers, The Wall Street Journal reported. At the same time, those who work from home are also more likely to quit their jobs, per The Journal. The analysis, conducted by employment data provider Live Data Technologies, found fully remote employees are laid off 35% more often than their peers who work in-office or hybrid roles, The Wall Street Journal reported. AdvertisementThough more likely to be laid off, remote employees — who see flexible work as equivalent to an 8% raise — are also more likely to quit. The analysis cited by The Journal found that 12% of remote workers quit their jobs in 2023 and began a new role within two months, compared to 9% of hybrid and in-office employees.

Persons: —, Andy Challenger, Danielle Organizations: Street Journal, Service, Technologies, University of Pittsburgh, Challenger, The

☆ FICO reports higher Q4 profit on strength in scores, software businesses
▼ + stars: | 2023-11-08 | by ( ) www.reuters.com time to read: +1 min

Nov 8 (Reuters) - Fair Isaac (FICO.N), a data and analytics company better known as FICO, reported higher profit for the fourth quarter on Wednesday, helped by strong performance of its scores and software businesses. The company scores segment's revenue jumped 12% to $195.6 million from $174.1 million a year earlier, driven by pricing increases. Revenue from the software unit, which sells analytics and data technologies to businesses, rose 11% to $194.2 million compared with $174.7 million a year earlier. The company reported net income of $101.4 million, or $4.01 per share in the quarter, compared with $90.7 million, or $3.55 per share, a year earlier. Fair Isaac posted revenue of $389.7 million for the three months ended Sept. 30, compared with $348.7 million a year earlier.

Persons: Isaac, FICO.N, Manya Saini, Niket, Krishna Chandra Organizations: Revenue, Thomson Locations: Bengaluru

☆ Harvard lecturer: 'No specific skill will get you ahead in the future'—but this 'way of thinking' will
▼ + stars: | 2020-06-15 | by ( Vikram Mansharamani | ) www.cnbc.com time to read: +4 min

Many of us have been told that deep expertise will lead to enhanced credibility, rapid job advancement, and escalating incomes. It's just that our world is changing so rapidly that those with more tools in their possession will better navigate the uncertainty. To make it in today's world, it's important to be agile and flexible. Just think of how rapidly the world changed with the development of the Internet and wireless data technologies. He was a relative newcomer to retail but was able to adapt rapidly to seize a gigantic opportunity.

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