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☆ Call center group Teleperformance falls 23%; CEO insists AI cannot replace human staff
  + stars: | 2024-03-07 | by ( Jenni Reid | ) www.cnbc.com   time to read: +1 min
Shares of Teleperformance plunged 23% on Thursday, after the French call center and office services group missed its full-year revenue target and flagged a "volatile economic environment." Teleperformance shares dropped 16% last week, according to LSEG data, after Swedish financial services company Klarna said its Open AI-powered customer service assistant was handling two-thirds of customer service calls. But Teleperformance CEO Daniel Julien on Thursday said that AI would be a positive for its business model — and that it will never fully replace the value of human interaction. "AI is part of the solutions we provide to the clients," Julien told CNBC's "Squawk Box Europe." So we perceive AI as enhancing the job that our human employees do, but absolutely not replacing them."
Persons: Klarna, Daniel Julien, Julien, CNBC's, It's
☆ Teleperformance launches 3 bln euro offer for call centre group Majorel
  + stars: | 2023-04-26 | by ( ) www.reuters.com   time to read: +2 min
April 26 (Reuters) - Shares in Teleperformance (TEPRF.PA) dropped over 14% in early Wednesday trade after the French outsourcing and call centre group said it intends to buy rival Majorel (MAJ.AS) for 3 billion euros ($3.30 billion). The group, which employs more than 420,000 call centre workers worldwide, plans to raise 2.05 billion euros through a highly dilutive capital hike to entirely fund the acquisition. The announcement follows a $4.8 billion merger deal between U.S.-based competitor Concentrix Corp (CNXC.O) and French firm Webhelp in March. Majority shareholders in Majorel, Bertelsmann (BTGGg.F) and Saham, have irrevocably committed to tender their shares, Teleperformance said in a statement. Teleperformance is offering 30 euros per Majorel share, with an option for the latter's shareholders to receive Teleperformance shares at an exchange ratio of 0.1382.
☆ Teleperformance full-year revenue tops guidance
  + stars: | 2023-02-16 | by ( ) www.reuters.com   time to read: +1 min
Feb 16 (Reuters) - French office services and call centre company Teleperformance (TEPRF.PA) posted full-year revenue slightly above its previous guidance on Thursday, helped by a drive towards digitalisation among clients. The company posted 12.5% like-for-like revenue growth to 8.15 billion euros ($8.7 billion), slightly above its 12% growth estimate provided in November. Teleperformance came under pressure in Colombia last November over work practices in its content moderation business. Teleperformance targets recurring organic or self-generated growth of about 10.0% and an EBITA margin increase of 20 basis points in 2023. It had also confirmed its 2025 financial targets of at least 10 billion euros in revenue and an EBITA margin of 16%.
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