Corporations absolve their employees of responsibility by delegating decision-making to an algorithm or deferring to company policy.
Sorry, it's company policyAccording to Davies, accountability sinks emerged over the past decades of privatization and technological innovation.
In addition, middle management and customer service jobs were cut or outsourced as corporations prioritized profits, optimizing costs, and delivering strong quarterly earnings.
It often looks like a customer service representative working within a system with limited options to help.
Accountability sinks can range from customer service to decision-making at major corporations.
Persons:
—, you've, Dan Davies, It's, Davies, Milton Friedman, Ronald Reagan, Margaret Thatcher, Dave Calhoun, there's
Organizations:
Service, Business, Boeing, CNBC
Locations:
jtowfighi@businessinsider.com