That’s because Daisy is a conversational artificial intelligence chatbot created by British mobile phone company O2 to help combat fraud by tricking phone scammers into thinking they are speaking to a real person.
Her debut earlier this month highlights how AI is being used both positively and negatively when it comes to online scams.
According to the Global Anti-Scam Alliance, a lobby group, consumers worldwide lost more than $1 trillion to online scams last year.
Last year, Virgin Media O2, the wider telecommunications group, blocked more than £250 million ($315 million) in suspected fraudulent transactions, which they say is equivalent to stopping one every two minutes.
Video Ad Feedback Click to watch Daisy, an "AI granny," in action against scammers.
Persons:
you’ll, Daisy, Daisy’s, ”, Murray Mackenzie, “, granny, scammer, “ It’s, I’m
Organizations:
London CNN —, O2, Global, FBI, Virgin Media O2, scammers, CNN
Locations:
British, London