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Search resuls for: "Cuqui"


7 mentions found


☆ Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target
  + stars: | 2024-04-29 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +4 min
Read previewShopify is planning a reorganization of its Support division, and employees worry cuts are on the way. He said that Support teams working with Shopify's largest enterprise merchants would not be affected. OpenAI recently hired Glen Worthington, Shopify's former vice president of global support, to lead its own customer service operations. Jen Bebb, previously Shopify's director of global merchant and product support, left the company in March when Worthington left. Clovis Cuqui, who previously led support as Shopify's VP of merchant acceleration, announced his departure in October.
Persons: —, David Kohl, We've, Kohl, we're, crafters, Shopify, OpenAI, Glen Worthington, Shopify's, Jen Bebb, Worthington, Clovis Cuqui Organizations: Service, Business, WordPress Locations: Philippines, Canada, mstone@businessinsider.com
☆ OpenAI poaches Shopify's former head of support as the e-commerce giant's support org faces a shake-up
  + stars: | 2024-04-09 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +3 min
He's the latest among a string of leaders in Shopify's support organization to leave. Shopify's work with AI has incorporated large language models, including those developed by OpenAI. Shopify's Support organization has undergone some leadership changes in recent months. Jen Bebb, previously Shopify's director of global merchant and product support, left the company in March when Worthington left. Miqdad Jaffer, who led companywide AI initiatives as a director of product at Shopify, joined OpenAI's product staff in March.
Persons: OpenAI, Glen Worthington, Worthington, Shopify, Toby Shannan, generalists, Jen Bebb, Clovis Cuqui, Worthington isn't, Miqdad Jaffer Organizations: Business, OpenAI, Operations, Engineering, LinkedIn, WordPress Locations: Shopify, OpenAI, mstone@businessinsider.com
☆ Shopify is getting a new head of customer support amid an AI-centric shift for the division
  + stars: | 2023-10-06 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +3 min
Shopify's head of customer support, Clovis Cuqui, is departing after more than eight years at the e-commerce company. Cuqui's departure comes amid a period of change for the division , which troubleshoots issues for the millions of merchants using the e-commerce platform. "I look forward to continuing this work in lock step with our incredible crew of 1000s of Support Advisors and team members." The division is also working on a new, enterprise level of support as more large merchants have joined Shopify. Shopify also has been hiring outsourced customer-support representatives through the company TaskUs, many of which are in the Philippines, Insider previously reported.
Persons: Clovis, Glen Worthington, Kaz Nejatian, Worthington, Cuqui, Shopify, Bobby Morrison Organizations: LinkedIn, Support Advisors, Bobby Morrison . Company Locations: Philippines, mstone@insider.com
☆ Shopify has conducted quiet layoffs in recent weeks. Big AI plans have workers worried a larger cut is on the way.
  + stars: | 2023-07-31 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +3 min
Shopify workers are worried about another mass layoff. Shopify workers are once again bracing for another mass layoff. Much of the chatter around potential layoffs has centered on Shopify's Support org, which is responsible for troubleshooting issues for the company's millions of merchants. One Support employee told Insider that after viewing the town hall, they felt their firing would be inevitable. Shopify's first round of layoffs last July hit its Support division hard, and the company conducted a second round of layoffs in May.
Persons: Shopify, we're, Clovis Organizations: Company Locations: Ireland, Philippines, Shopify
☆ Leaked audio details Shopify's plans for AI-first customer support as workers fear they'll be replaced by AI
  + stars: | 2023-07-27 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +5 min
Shopify executives laid out their plans for an AI-first Support org during a recent town hall. The updates shared during the town hall provoked concerns among some support staff that they could be replaced by AI. The Support org is responsible for troubleshooting issues for Shopify's millions of merchants. The Support org is also using AI for translations, through a tool that staff began testing in June. Worthington struck an optimistic tone about AI's impact on both the Support org and the business world as a whole.
Persons: we're, Clovis, wasn't, Glen Worthington, Worthington, Harley Finkelstein Organizations: Twitter Locations: Shopify
☆ Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees
  + stars: | 2023-06-21 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +4 min
Shopify is asking some of its customer-support team members to test a translation bot powered by OpenAI's technology, weeks after a round of layoffs in May. This move is the latest in a series of AI experiments in the support division, which troubleshoots issues for Shopify's millions of merchants. The bot can recommend products sold by Shopify merchants based on shoppers' answers to a series of questions. It also recently launched a tool called Shopify Magic, which uses generative AI to write product descriptions. Shopify's support team underwent several changes this year.
Persons: Shopify, Jen Bebb, Shopify's, Harley Finkelstein, Tobi Lütke, Clovis Locations: Shopify
☆ Leaked documents show Shopify's customer service has 'deteriorated' as the company issues a 'Code Yellow' for its support team
  + stars: | 2023-03-10 | by ( Madeline Stone | ) www.businessinsider.com   time to read: +5 min
Shopify declared a "Code Yellow" calling for improvements to the way its Support teams work. Shopify executives have declared a "Code Yellow" for its Support organization, saying it needs to improve customer service levels "that have deteriorated beyond acceptable ranges." Clovis Cuqui, vice president for merchant acceleration at Shopify, posted an explanation of the Code Yellow on Shopify's Workplace web page on March 1. Code Yellow is a preemptive intervention to make sure we don't ever need a Code Red." Shopify's Support teams have long been a source of pride for the Canadian e-commerce company.
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