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☆ Delta just issued a warning shot to CrowdStrike about the money it wants to help cover some losses from the huge outage
▼ + stars: | 2024-07-30 | by ( Shubhangi Goel | ) www.businessinsider.com time to read: +5 min

Read previewDelta Air Lines is gearing up to demand money following an outage that sent the world, including the airline, into chaos. The carrier hired star attorney David Boies to seek damages from CrowdStrike and Microsoft for the July 19 computer outage that forced Delta to cancel about 6,000 flights, CNBC reported on Monday. AdvertisementWhile no lawsuit has been filed, Delta plans to seek compensation from CrowdStrike and Microsoft, CNBC reported. AdvertisementEven individuals hoping to seek damages from CrowdStrike through proposed class action lawsuits may have little luck. Between customer agreements that favor CrowdStrike and SolarWinds largely beating the SEC, CrowdStrike stands a good chance in court, Sanchez said.

Persons: —, David Boies, Delta, Boies, Elizabeth Holmes, Al Gore, Boies Schiller, CrowdStrike, Elizabeth Burgin Waller, Woods Rogers, Mauricio Sanchez, Sanchez, SolarWinds, Andrew Selbst, Selbst Organizations: Service, Lines, Microsoft, CNBC, Business, Delta, Analysts, Bloomberg, CrowdStrike's Falcon, Dell'Oro, Fierce, Securities and Exchange, SEC, UCLA School of Law, Harvard Law, Federal Trade Commission, FTC Locations: CrowdStrike, Delta, Texas

☆ CrowdStrike says bug in quality control process led to botched update
▼ + stars: | 2024-07-24 | by ( ) www.cnbc.com time to read: +2 min

A CrowdStrike software update that crashed computers globally last week hitting services from aviation to banking and healthcare was caused by a bug in the U.S. cybersecurity firm's quality control mechanism, the company said on Wednesday. "Due to a bug in the Content Validator, one of the two Template Instances passed validation despite containing problematic content data," CrowdStrike said in a statement, referring to the failure of an internal quality control mechanism that allowed the problematic data to slip through the company's own safety checks. CrowdStrike did not say what that content data was, nor why it was problematic. CrowdStrike said it had added a "new check" to its quality control process in a bid to prevent the issue from occurring again. Wednesday's statement was in line with a widely held assessment from cybersecurity experts that something in CrowdStrike's quality control process had gone badly wrong.

Persons: CrowdStrike, George Kurtz Organizations: Rome Fiumicino, Microsoft, U.S . House, Representatives Homeland Locations: Rome, Italy, U.S

☆ Here's why China was largely unaffected by Friday's IT outage
▼ + stars: | 2024-07-22 | by ( Evelyn Cheng | ) www.cnbc.com time to read: +3 min

"The main reason why is that local Chinese companies basically do not use CrowdStrike products, so they are not affected," Gao said. Chinese state media also said Friday evening that international flights at Beijing's two airports were running normally, and that Air China , China Eastern Airlines and China Southern Airlines had not been affected by large-scale technical system failures. Microsoft products are widely used in China — Windows had about 87% of personal computer shipments in the mainland last year, according to Canalys. Microsoft products Office 365 and Azure cloud are operated in China by a local company called 21Vianet . Why don't Chinese companies use CrowdStrike?

Persons: Pempel, Gao Feng, Gao, China — Organizations: REUTERS, Gartner, CNBC, Air, China Eastern Airlines, China Southern Airlines, Microsoft, Windows, Weibo Locations: REUTERS BEIJING, U.S, China, Texas, United States, Europe, Air China, Beijing

☆ CrowdStrike's terms and conditions say most customers would just get a refund due to the massive outage, cybersecurity lawyer says
▼ + stars: | 2024-07-19 | by ( Jacob Shamsian | ) www.businessinsider.com time to read: +5 min

But, according to the cybersecurity company's terms and conditions, CrowdStrike doesn't have to shell out anything more than a simple refund. The terms for CrowdStrike's Falcon security software — which is used by companies and government agencies around the world — limit liability to "fees paid." AdvertisementThat means CrowdStrike users who signed the standard terms and conditions can't expect to get more than a refund from the company, Waller said. Related storiesBigger companies using CrowdStrike's software — like some of the airlines or hospital chains affected — may have negotiated different terms and conditions contracts with the cybersecurity company. According to Waller, most cyber insurance companies have policies that cover "contingent business interruption" or "dependent business interruption."

Persons: —, Elizabeth Burgin Waller, Woods, Waller, CrowdStrike didn't, I've, CrowdStrike, We've, SolarWinds, Paul Engelmayer Organizations: Service, CrowdStrike's Falcon, Business, CrowdStrike, Woods Rogers, CrowdStrike's, SEC, Securities and Exchange Commission Locations: Manhattan, Russian

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