71% of shoppers expect personalized marketing from brands, and 76% are frustrated if this expectation is not met.
Success stories from Pack Up + Go, Dirty Girl Produce, and Honeywell Biscuit Co. demonstrate the benefits of personalized marketing.
The email marketing company Mailchimp, for example, offers businesses the ability to target their audience, personalize their message, and deliver emails at the optimal time.
One company that excels at this is Pack Up + Go, an online travel company that organizes surprise vacations in the US.
To re-engage old customers at the end of August, Dirty Girl Produce used Mailchimp's Customer Journey Builder to automatically email customers who hadn't made a purchase in the past 60 days with a discount.