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Search resuls for: "Contributor David Glasgow"


2 mentions found


☆ You just witnessed racial stereotyping—using this 3-step response will 'actually make a difference', say experts
  + stars: | 2023-05-17 | by ( Kenji Yoshino | Contributor David Glasgow | David Glasgow | ) www.cnbc.com   time to read: +3 min
Qiao Ling speaks up to correct him. Instead of apologizing, Thomas laughs it off and asks Qiao Ling if she has a nickname because her real name is "too hard to remember." Many people think of allyship as a two-way relationship between the ally ("I saw it") and the affected person ("It happened to me"). Step 2: Help the affected person as they want to be helped. Rather than treating the affected person as you would wish to be treated, help them as they would wish to be helped.
☆ People who are good at apologizing never use these 2 words—they 'make you sound fake,' say experts
  + stars: | 2023-03-29 | by ( Kenji Yoshino | Contributor David Glasgow | David Glasgow | ) www.cnbc.com   time to read: +2 min
But learning how to give an authentic apology can do wonders for yourself and for the other person. As communication experts and co-authors of "Say the Right Thing," we've found that people who are good at saying "sorry" avoid two words: "if" and "but." At its worse, "if" seeks to shift the blame, effectively saying: "I'm sorry if you're so tightly wound that you can't see your reaction is overblown." For example, if you say, "I'm sorry, but I was having a miserable morning," the other person could wonder if you'll repeat your behavior when you have another bad day. Another classic form of a "butpology" that attempts to excuse wrongdoing is, "I'm sorry, but I didn't mean it."
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