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Pacheco, who is of Puerto Rican descent, earlier let Daddy Yankee try on his two Super Bowl rings. The Super Bowl on TelevisaUnivision's over-the-air broadcast network broke records, the company said, averaging 2.3 million viewers across all of its platforms, the largest audience for the Spanish language broadcast of a Super Bowl. Still, it was a small contribution to the total 123.4 million viewers of the 2024 Super Bowl. "Seventy percent of the people that had watched the Super Bowl had not watched any other playoff games that year," TelevisaUnivision's Lowenstein said. Pedro Vilela | Getty Images Sport | Getty Images
Persons: Isiah Pacheco, Rob Carr, wasn't Taylor Swift, Travis Kelce —, Daddy Yankee, Pacheco, Olek, Marissa Solis, Solis, " Solis, Loewenstein, Jaire Alexander, Wagner Meier, Christian Gonzalez, Guard Landon Dickerson, Tanner McKee, Brooke Sutton, TelevisaUnivision's Lowenstein, Pedro Vilela Organizations: Kansas City Chiefs, Philadelphia Eagles, Getty, National Football League, Kansas City, Puerto Rican, Arrowhead, Chiefs, NFL, Nielsen, U.S, CNBC, American U.S, Green Bay Packers, Arena Corinthians, Comcast, Pacheco and New England Patriots, Paramount, CBS, San Francisco 49ers, Fox Deportes, NBCUniversal's Telemundo, Bowl, Fans Locations: Glendale , Arizona, Puerto, Puerto Rican, TelevisaUnivision, U.S, Sao Paulo, Brazil, Pacheco and, Mexico, Spanish
During a virtual roundtable, we asked Business Insider's Workforce Innovation board to tell us how AI would transform companies over the next year. How will the most innovative companies be transformed by AI over the next 12 months? Last year, we had an AI challenge across the company, and a huge percentage of our employees participated. There are a lot of different points of view on what AI will and will not do and how quickly. And that the promise we think AI is going to deliver will probably take longer than we think to come to fruition.
Persons: Tim Paradis, Vinod Khosla, Khosla, upskilling, Justina Nixon, Nixon, Saintil, AARP's Marjorie Powell, Powell, Chris Deri, Anant Adya, Marjorie Powell, Alicia Pittman, We've, We're, It's, coder, Maggie Hulce, Salesforce, what's, Chen, we've, Weber, everybody's, Anant, Shane Koller, Tipton Organizations: Sun Microsystems, Weber, IBM, Saintil, Infosys, AARP, Boston Consulting, Clear, Federal Housing Finance, Street Locations: Dreamforce, San Francisco, Tipton
Read previewKate Jhaveri, TikTok's head of global marketing, is leaving the company this month as part of a leadership shake-up, according to an internal memo shared with staffers. "Together, we decided the best way to achieve this vision is to remove the head of global marketing role, and bring everyone within Global Brand & Comms under one leader." Its former VP of global communications, Hilary McQuaide, exited the company that same month, the executive posted on LinkedIn. Together, we decided the best way to achieve this vision is to remove the head of global marketing role, and bring everyone within Global Brand & Comms under one leader, aligning our work and goals toward one comprehensive vision. AdvertisementFinally, we are also making a change to our social media team to enable a more scalable model for Global Brand & Comms.
Persons: , Kate Jhaveri, Zenia Mucha, Mucha, Jhaveri, Zuber Mohammed, Hilary McQuaide, ByteDance, Kate, Dexter Fedor, Manish Gupta, Alistair Lennie, Zuber, Alastair Boyle, Jordan Guo, Carol Baracat, Helen Lawrence, Erin Fors Organizations: Service, Global, Business, Disney, NBA, LinkedIn, CSR, AMS, EMEA, Global Brand Locations: Beijing
Anu Duggal, a founding partner of Female Founders Fund, launched the event during the pandemic to assuage some of the loneliness founders felt. AdvertisementEmily Middleton and Anu Duggal of Female Founders Fund share a laugh onstage during their opening remarks. Yumi Matsuo StudioSince its pandemic beginnings, Camp FFF has evolved into a rare and necessary sanctuary where female founders can connect and sometimes commiserate. Yumi Matsuo StudioIn the tasting room, guests set down cups of cold brew and picked up notebooks before taking their seats. Anu Duggal of Female Founders Fund traded the venture capital uniform of a Patagonia fleece vest for a flamingo-pink pantsuit.
Persons: , Candace Bushnell, Anu Duggal, Lydia Fenet, Emily Middleton, Yumi Matsuo, Middleton, ChatGPT, Poppy Harlow, Kyle Leahy, Glossier's, Emily Weiss, Leahy, Taylor Swift, Matsuo, Arey, Allison Conrad, Melanie Goldey, Amanda E, J Morrison, Julie Products, Hayley Barna, Barna, Birchbox, Christie Horvath, Horvath, Stephanie Horton, Marina Organizations: Service, Fund, FFF, Business, Tally Health, Google Locations: Southampton , New York, Patagonia
"When you invest in a jersey, that means you really appreciate that person, their character, and what they bring to the game," Krieger said. Sports Innovation Lab estimates the women's sports merchandise industry is worth $4 billion — conservatively. People simply don't know where to find merchandise — 32% of fans reported having an issue finding a seller for women's sports merchandise compared to just 18% of fans looking for men's, according to Sports Innovation Lab's 2024 Women's Sports Merchandise Survey. But while big brands are making strides in partnering with women's professional teams to create merchandise, the women's sports merch buying experience is still lacking. Building the women's game takes an ecosystem of collaboration involving fans, athletes, leagues, team sponsors, and retailers.
Persons: , Ali Krieger, Krieger, Mary Earps, Marc Atkins, Nike's, Aubrey Kingsbury, it's, Alyssa Naeher's, there's, didn't, A'ja Wilson, Caitlin Clark, Puma, Bjørn Gulden, Arne Freundt, Dylan Buell, isn't, Angela Ruggiero, Ruggiero, Roy Rochlin, Stringer, " Krieger, Megan Gokey, Alex Morgan, Chloe Kim, Simone Manuel, Sue Bird, Klarna, Billie Jean King's, Esther Kim's, Zach Boisjoly, we've Organizations: Service, National Women's Soccer League, FFC Frankfurt, Eintracht Frankfurt, German, Business, FIFA, England, New York Times, Adidas, Puma, Nike, Washington Spirit, Chicago Red Stars, Innovation, Sports, Google, WNBA, WTA, Survey, NBA, Manchester United, AC Milan, Bloomberg, Indiana Fever's, Sports Innovation, Realty Trust, Professional Women's Hockey League, League, Media, Sports Foundation, NCAA, New York, Gotham FC, New York Liberty Locations: Germany, Morocco, Esther Kim's Playa, New Jersey, New
The scourge of customer satisfaction surveys
  + stars: | 2024-04-22 | by ( Adam Rogers | ) www.businessinsider.com   time to read: +12 min
— is devoted to customer surveys. Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. At the peak of the so-called sharing economy, customer surveys were all-powerful. The glut of customer surveys has created an additional problem for marketers. "We ask for customer feedback on these things all the time, but it's hard for a customer to give you immediate feedback, because a customer doesn't know what quality is yet."
Persons: you've, I'm, They're, Brad Anderson, Fred Reichheld, Nick Lee, James Wagner, It's, Christine Moorman, Lee, That's, it's, hasn't, Anderson Organizations: NPS, Warwick Business School, University of Michigan's Institute for Social Research, Companies, Duke University, Institutional, Board, Health Service Locations: United States, Qualtrics, Bain, Warwick
@brycebetts132 I've watched every video of the Sphere in Vegas and this new ad is by far my favorite. By comparison, running a billboard campaign in New York's Times Square for one to three days costs between $5,000 and $25,000, according to outdoor advertising company Inspiria Outdoor. A representative for the Sphere Entertainment Company said the company doesn't discuss financials. One TikTok video, which has notched up more than 14,000 likes, declared it " the best Sphere ad ." The Sphere debuted its first advertising campaign in September of this year and has featured brands including YouTube, the NBA, Heineken and Xbox.
Persons: @brycebetts132 I've, , Dara Treseder, Treseder, tentacled, Ryan Reynolds, Otto Desć, Carla Herrero, Herrero Organizations: Autodesk, Marvel, Business, ♬ Marvel Studios, Sphere Entertainment, Autodesk University, YouTube, NBA, Heineken, Xbox, University College London, Mercedes, AMG PETRONAS Formula One Locations: Las Vegas, Vegas, New
Alexandra BruellAlexandra Bruell covers the news and magazine publishing industry and is part of The Wall Street Journal’s Media and Marketing Bureau in New York. Prior to taking on the publishing beat, Alexandra covered advertising for the Journal. Before joining the Journal in 2016, Alexandra worked as a reporter for Ad Age. There, she wrote about marketing and Madison Avenue, including a series of stories about allegations of kickbacks in the media-buying business. Earlier in her career, she covered the business of consumer marketing for a public relations trade publication.
Persons: Alexandra Bruell Alexandra Bruell, Alexandra Organizations: Journal’s Media, Marketing Bureau, Journal, Netflix, Ad, Madison, Tulane University Locations: New York, newsrooms, New York City
REUTERS/Rami Amichay Acquire Licensing RightsSept 21 (Reuters) - Microsoft (MSFT.O) on Thursday announced a "unified" artificial intelligence (AI) for its Windows 11 platform and four new Surface devices, upping the appeal of its products spruced with the latest technology. The new AI tool, called Copilot, will work across the company's web and productivity applications Bing, Edge browser, and Microsoft 365 software suite. The updated AI software will roll out with the latest changes to Windows 11 on Sept. 26. It will be available in Microsoft 365 Copilot on Nov. 1, when the highly anticipated enterprise AI tool will be generally available for purchase. Microsoft on Thursday announced three laptops - Surface Laptop Go 3, Surface Laptop Studio 2 and Surface Go 4 For Business - and Surface Hub 3, the newer version of its interactive whiteboard.
Persons: Rami Amichay, Bing, OpenAI's, Panos, Yusuf Mehdi, Yuvraj Malik, Jeffrey Dastin, Maju Samuel Organizations: Microsoft, REUTERS, Big Tech, Apple, GenAI, Thomson Locations: Herzliya, Tel Aviv, Israel, Redmond , Washington, Panos Panay, Bengaluru, San Francisco
Verizon senior vice president of consumer marketing Nina Bibby is set to leave the company. Her impending departure comes months after that of former Verizon CMO Diego Scotti. Verizon's senior vice president of consumer marketing Nina Bibby has decided to leave the business to return to the UK from the US, a spokesperson for the company confirmed. Chief strategy officer and executive vice president Rima Qureshi stepped in to lead the centarl marketing team on an interim basis. Read the full email from Frank Boulben, chief revenue officer for Verizon Consumer Group, about Nina Bibby's departure below:Team -Nina Bibby, SVP of Consumer Marketing, has decided to return to the UK with her family and will be leaving Verizon.
Persons: Nina Bibby, Verizon's, Bibby, Arturo Picicci, Frank Boulben, ., Diego, Rima Qureshi, Hans Vestberg, Nina Bibby's, Nina, Frank Organizations: Verizon, Verizon CMO Diego Scotti . Telecommunications, LinkedIn, Verizon Consumer Group, . Bibby, O2, Virgin Media, Street Journal, Verizon Wireless, Mobile, Consumer Marketing, Revenue Locations: Boulben
"The food industry is undergoing a major revolution," Telsey Advisory Group analyst Sarang Vora wrote in a June 26 note. The rise, fall and future of plant-based meat Plant-based meat has been around for decades. The firm is forecasting a $450 billion market opportunity for cultivated meat by 2040, perhaps reaching 20% of the global meat market. Investing in cultivated meat For investors interested in getting in on the cultivated meat "revolution," it is still early stages, said Telsey's Vora. Archer-Daniels-Midland also recently announced it is collaborating with Believer Meats on new ways to develop and commercialize cultivated meat products.
Persons: Sarang Vora, Tyson, that's, we've, Alec Lucas, Laine Clark, it's, Clark, We'll, Hiral Patel, Brazil —, Institute's Clark, We're, It's, Telsey's, Kellogg, Steve Cahillane, Steakholder, Ben Haynor, — CNBC's Michael Bloom Organizations: Advisory, Department of Agriculture, Foods, McKinsey & Company, Tyson Foods, Kellogg, Global, Food Innovation, Whole Foods, Food Institute, CNET, Barclays, McKinsey, Daniels, Midland, Reuters, Steakholder, Global Partners Locations: Jordan, United States, U.S, Norway, China, India, Brazil
Microsoft stock surged as much as 6% on Tuesday after the company unveiled an AI subscription for its Office 365 platform. The software giant will charge $30 per month per user to have AI capabilities integrated into its Microsoft Office platform. At its peak on Tuesday, Microsoft added $154 billion to its market value, which is bigger than Morgan Stanley. Investors cheered the move and the company's apparent pricing power, with Microsoft stock adding as much as $154 billion to its market valuation at its peak on Tuesday. Microsoft stock hit a record high of $366.78 in Tuesday trades and was on track to close at its highest level ever.
Persons: Morgan Stanley, Yusuf Mehdi, Dan Ives, Ives Organizations: Microsoft, Service, Intel, Honeywell, Bing Locations: Wall, Silicon, Copilot, OpenAI
A new breed of direct-to-consumer services is aggressively using targeted ads to sell habit-forming medications. In short, AI and surveillance capitalism, which empower today's targeted ads, have joined forces with the deadly OxyContin playbook. As the Journal reported, after ADHD medications grew to 20% of the VC-funded company's business, driving a $4.8 billion valuation, things came crashing to earth. We as a society may have come to accept being stalked by targeted ads, but consequences are much graver when the product itself is a danger. But above all, we need rules that ban targeted ads for drugs that can get patients hooked.
Persons: Taylor Swift, they're, haven't, Van Zee, OxyContin, prescribers, Dr, David Sack, Anthony Yeung, recreationally, Yann Poncin, shih, Ryan Haight, Ryan Haight Act's, Albert Fox Cahn Organizations: Circle, Purdue, American, of Public Health, Sackler family's pharma, Physicians, Yale School of Medicine, Bloomberg, Drug Enforcement Agency, Department of Health, Human Services, Ryan, Twitter, FDA Locations: Canadian, California, United States, New Zealand, New York
Microsoft said Tuesday that it will offer Bing as the default search engine in OpenAI's viral ChatGPT chatbot. "ChatGPT will now have a world-class search engine built-in to provide timelier and more up-to-date answers with access from the web," Mehdi wrote. "Now, ChatGPT answers can be grounded by search and web data and include citations so you can learn more — all directly from within chat." Microsoft is trying to expand the use of Bing, which has for years struggled to gain market share from Google. Microsoft said developers will be able to build plugins that work in ChatGPT, Bing and its Copilot chatbot coming to Microsoft 365 apps such as Word and Excel.
Microsoft said Thursday that it's dispensing with the waiting list it has had in place for the past three months for its revamped Bing search engine, allowing anyone with a Microsoft account to use it. Kumar said the company will provide more details on how developers can build for the Bing chatbot at its Microsoft Build developer conference, which starts on May 23. That means Google has yet to allow people to use the Bing chatbot from Google's dominant Chrome browser. Microsoft includes Edge in its Windows 10 and Windows 11 operating systems, and the default search engine in Edge is Bing. may ruin Alphabet's only real business: Google Search, says CIC Wealth's Malcolm Ethridge
The firesale of Credit Suisse to UBS is putting the banking world on high alert. A $54 billion loan from the Swiss National Bank wasn't enough to keep Credit Suisse afloat, and UBS stepped in. Credit Suisse suffered idiosyncratic problems, such as a spying scandal involving former CEO Tidjane Thiam, as well as crises relating to its relationships with hedge fund Archegos Capital and financial group Greensill Capital. "There's already a lot of soul searching about what fintech business models are," says Paul Rolles, an ex-Morgan Stanley managing director and cofounder of money-management service HyperJar. Rolles believes the banking issues of the past couple of weeks are as much about confidence as intrinsic issues.
User-generated content, or "UGC" are videos creators sell to brands for use on the company account or as paid advertisements. Because of that difference, unlike influencers, UGC creators don't need a large following of their own to get started. For the companies, it's a much cheaper option as UGC creators are essentially writers, makeup artists, talent, and crew in one — a bargain compared to an ad agency. In addition to these deals, many UGC creators have begun charging for coaching calls and courses. She's also pitching UGC content that would allow her to get paid to travel with her whole family.
The FTC announced a settlement with BetterHelp over allegations of sharing user data with third parties. BetterHelp will be banned from sharing the data with outside parties for advertising, and pay $7.8 million in partial refunds. Users who signed up from August 2017 through 2020 may have had their data improperly shared, per the FTC. He continued: "Instead, BetterHelp betrayed consumers' most personal health information for profit. The company was similarly banned from sharing the health information of its users with advertisers, and agreed to pay a $1.5 million fine.
But they’re also bowing to pressure from retail investors to be more transparent. What’s happening: Investor days evolved from analyst days — meetings that large, public companies historically held privately for their core institutional investors and Wall Street analysts. But the recent influx of retail investors into the stock market has changed that. “A lot of these companies know they need to focus on retail investors now,” said Katie Perry, general manager of investor relations at investing platform Public. ▸ Tesla’s first-ever investor day will be live-streamed Wednesday from its Gigafactory in Austin, Texas.
Phone Link for iOS will let iPhone users send and receive iMessages on their Windows devices. Despite not being able to share photos on Phone Link, iCloud Photos is already integrated into the Windows 11 Photos app. Messages sent from Phone Link appear as iMessages on iPhones, Yusuf Mehdi, Microsoft's head of consumer marketing, told The Verge. "It's something we've been wanting to do for a long time," Mehdi told The Verge about bringing iOS users to Phone Link. However, Apple hasn't budged towards switching to RCS, and CEO Tim Cook has previously said he doesn't hear many Apple users request a change to texting between iPhones and Androids.
Goldman Sachs' consumer business is under pressure as CEO Solomon pivots. Villone will join Barclays this April from Goldman Sachs Marcus, where he was a managing director and led global operations and consumer delivery for the Wall Street firm's consumer business. A pivot for Goldman Sachs and MarcusVillone's departure for Barclays also comes as top Goldman Sachs leadership telegraph a retreat from core parts of its consumer business. Goldman Sachs' consumer business was particularly impacted when the firm laid off roughly 3,000 employees last month, or roughly 6% of its workforce. Do you work on Wall Street or at Goldman Sachs or Barclays?
Companies looking to hire CMOs and other top-level marketing executives amid an economic downturn are increasingly favoring candidates with deep experience in so-called performance-marketing. Performance-marketing campaigns push consumers to take a specific action, such as clicking a link or providing an email address, while brand marketing aims to increase awareness of a company and shape perceptions of that business. The trend will create a challenging job market for senior executives whose careers have centered on more traditional, brand-based marketing. “If we are awesome at performance marketing and don’t understand what it means to engage a consumer—in reality that means brand-level marketing as well—we will lose,” Mr. Kanter said. PREVIEWIndustry leaders frequently debate whether brand and performance marketing should be separate disciplines run by different people.
The Covid years led many organizations to finally understand just how important digital transformation was to their business future. But now, there's a rebalancing taking place in the advertising business, with firms merging the best of digital with the physical world of customer relationships that remains critical. But use of technology and greater emphasis on digital marketing has led firms like ServiceNow to find new and better ways to reach customers through a journey, so to speak. AI in advertisingAs digital immerses the world of marketing, it can be applied to physical events and that's something ServiceNow learned firsthand through a series of conferences it hosts. Look outside ad industryPark advises companies to look beyond his experience, or any advertising-specific case study, for new ideas.
Some advertisers' campaigns on Netflix's new ad-supported tier have fallen significantly short of expectations. The streamer was aggressive in signing on advertisers but didn't market the tier with viewers before launch. One month into Netflix's launch of a cheaper, ad-supported tier, it's running into some growing pains. Netflix is letting advertisers take money back after some ad campaigns fell short of their viewer targets, with some delivering around 70% of their estimated targets while others hit as little as half that, according to multiple ad agency execs. Netflix estimated the ad tier would have 40 million viewers by late 2023, the Wall Street Journal reported.
The National Retail Federation expects holiday sales growth of about 6% to 8% over 2021 — about in line with inflation. Adobe Analytics is predicting U.S. online sales during November and December will grow 2.5% from last year. "The last few years, we actually saw an incredible amount of sales demand momentum, if you will, really early in the season." Her observations, which are based on data from hundreds of clients she works with, echo findings from Adobe Analytics, released Wednesday, that show a slow start to online sales in November. "I think [investors] should expect a continued commitment to sustainable growth and what we mean by that is sort of aggressive, ambitious growth coupled with expanding profitability," he said.
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