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☆ Salesforce AI CEO Clara Shih celebrates AANHPI Month
▼ + stars: | 2024-05-13 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailSalesforce AI CEO Clara Shih celebrates AANHPI MonthSalesforce AI CEO Clara Shih credits her immigrant upbringing for her success in the artificial intelligence industry.

Persons: Clara Shih

☆ Salesforce AI CEO speaks about the company's generative AI push
▼ + stars: | 2024-04-02 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailSalesforce AI CEO speaks about the company's generative AI pushSalesforce AI CEO Clara Shih joins 'The Exchange' to discuss the customer reactions to the company's AI products, which industries have been adopting generative AI, and more.

Persons: Clara Shih

☆ CNBC Changemakers: Fortune 500 CEOs, Naomi Osaka and Alex Cooper share a success secret
▼ + stars: | 2024-02-28 | by ( Julia Boorstin | ) www.cnbc.com time to read: +5 min

Leading the way are health care, with 22%; tech, with 14%; and consumer products and financial services, tied at 10%. Kate Ryder is closing major gaps in women's and family health care with Maven. Michelle Zatlyn, co-founder and chief operating officer at Cloudflare, is giving companies AI tools to bolster cybersecurity and lower costs for vulnerable, critical infrastructure providers, including schools and local election systems. The Changemakers serve as a reminder that success is a result of leading in ways that are authentic. In the book she explored the concept of "reformers" — women working to fix broken systems.

Persons: Anat Ashkenazi, Eli Lilly, Svanika Balasubramanian, Bobbie, Laura Modi, Baby2Baby, Norah Weinstein, Kelly Sawyer Patricof, Alex Cooper, Tracee Ellis Ross, Naomi Osaka, Balasubramanian, Jessica Chang, Maayan Cohen, Kate Ryder, Maven, Monique Rodriguez, Jessica Berman, Kathy Hannun, Clara Shih, Michelle Zatlyn, Kristin Peck, Julia Boorstin Organizations: CNBC, U.S, RePurpose Global, rePurpose, Women's Soccer League, Dandelion Energy, cybersecurity Locations: Changemakers, Cloudflare

☆ Salesforce insiders say that by wooing back former execs, Marc Benioff may finally feel comfortable enough to loosen his grip
▼ + stars: | 2023-06-12 | by ( Julie Bort | ) www.businessinsider.com time to read: +5 min

Salesforce CEO Marc Benioff has been wooing back former executives for years. Insiders say that those that know Benioff best may get him to loosen his grip. Salesforce founder and CEO Marc Benioff has spent years wooing former executives back to the company. Benioff has surrounded himself with people "that know how Salesforce works and know how Benioff works" one former exec explained. With all of that new blood from aquisitions washed away, Benioff seems to think Salesforce can move forward by going back.

Persons: Marc Benioff, Brian Millham, Millham, Salesforce, Benioff, he's, Miguel Milano, Ariel Kelman, Kendall Collins, Steve Fisher, Dave Moellenhoff, Jim Steele, Clara Shih, Marc, —, Larry Ellison, Benioff's, Keith Block, Bret Taylor, Slack, Stewart Butterfield, Mark Nelson, Julie Bort Organizations: Oracle, Twitter Locations: Salesforce

☆ Why ChatGPT and AI are taking over the cold call, according to Salesforce leader
▼ + stars: | 2023-03-11 | by ( Ian Thomas | ) www.cnbc.com time to read: +1 min

Generative artificial intelligence tools like ChatGPT are changing the way that companies and salespeople are communicating with customers for the better, said Clara Shih, CEO of Salesforce's Service Cloud business. "You look at how salespeople work today, and most of them, they dread writing sales emails; they'd much rather be out there with customers," Shih said on CNBC's "Squawk Box" on Thursday. Earlier this week, Salesforce launched what it called the first generative AI CRM technology, Einstein GPT. The updated software uses generative AI technology and OpenAI's advanced AI models that power ChatGPT to do things like create personalized emails for salespeople, responses for customer service representatives, and auto-generate code for developers, among other tasks. "It's really about bringing enterprise-grade generative AI to our clients, whether those are small businesses or the largest companies in the world, and doing it in a way that's rooted in business outcomes," Shih said.

☆ ChatGPT: How Salesforce is using generative A.I.
▼ + stars: | 2023-03-09 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailChatGPT: How Salesforce is using generative A.I. Salesforce Service Cloud CEO Clara Shih joins 'Squawk Box' to discuss what Shih thinks the future of generative A.I. looks like, details behind the company's contract with ChatGPT, and how much data goes back to ChatGPT.

☆ Eli Lilly, Apple and Salesforce each made news on Thursday — our Club takes
▼ + stars: | 2023-03-09 | by ( Kevin Stankiewicz | ) www.cnbc.com time to read: +7 min

A trio of Club stocks — Eli Lilly (LLY), Apple (AAPL) and Salesforce (CRM) — are in the news Thursday. The news: Eli Lilly is ending clinical development for one of its older Alzheimer's drugs — known as solanezumab — following another failed trial. Eli Lilly shares have struggled so far this year, falling more than 13%. In a note to clients, the firm said Eli Lilly "remains one of our favorite names" in the industry. The Eli Lilly logo is shown on one of the company's offices in San Diego, California, September 17, 2020.

☆ Enterprise Tech Firms Push Further Into Generative AI
▼ + stars: | 2023-03-08 | by ( Angus Loten | ) www.wsj.com time to read: +7 min

Generative AI, the technology underlying the viral ChatGPT chatbot, runs on algorithmic language models trained on vast amounts of online data. “We think 2023 will be the year that generative AI will become prevalent and a key component of modern office work,” he said. On Tuesday, the company launched a $250 million investing fund targeting generative AI startups. Yet despite assurances from the enterprise market’s biggest players, most corporate tech chiefs are taking a wait-and-see approach to ChatGPT-like generative AI technology, analysts said. Steve Santana, chief information officer at educational-testing company ETS, said he is more open to working with large enterprise-technology firms on generative AI capabilities, rather than small niche providers.

☆ Salesforce to add ChatGPT to Slack as part of OpenAI partnership
▼ + stars: | 2023-03-07 | by ( ) www.reuters.com time to read: +1 min

March 7 (Reuters) - Salesforce Inc (CRM.N) said on Tuesday it was working with ChatGPT creator OpenAI to add the chatbot sensation to its collaboration software Slack, as well as bring generative artificial intelligence to its business software generally. ChatGPT also would integrate with Slack to help users summarize conversation threads and handle other queries. Clara Shih, a general manager at Salesforce, said in a press briefing that the announcement responded to demand by businesses for the nascent technology. Salesforce's generative AI tools would help companies “completely reimagine how they engage with their customers,” she said. Salesforce also announced a fund to invest in generative AI startups.

☆ Salesforce follows Microsoft in launching A.I. tools for salespeople with help from OpenAI
▼ + stars: | 2023-03-07 | by ( Jordan Novet | ) www.cnbc.com time to read: +4 min

The company said Tuesday that it will release software incorporating artificial intelligence to help salespeople, customer service agents and marketers do their jobs. Salesforce is calling the offering Einstein GPT, drawing on OpenAI's technology that's taken the tech industry by storm since the Microsoft-backed startup opened ChatGPT to the public in November. These AI models sometimes display incorrect information, prompting companies that sell to big businesses and governments to proceed carefully. Like Salesforce, Microsoft is trying to keep the spread of incorrect information to a minimum as it brings AI features to its competing Dynamics 365 software. Salesforce is also touting a new ChatGPT app for Slack that can display information derived from Salesforce.

☆ Keeping Employees Happy On The Front Lines
▼ + stars: | 2022-11-10 | by ( ) www.cnbc.com time to read: 1 min

Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailKeeping Employees Happy On The Front LinesAs the founder of Hearsay Systems and the current CEO of Service Cloud for Salesforce, Silicon Valley veteran Clara Shih knows a thing or two about keeping workers happy and engaged even in the most demanding roles. We'll talk to Clara about the changing nature of customer relations, get her tips on navigating this new era of remote and hybrid work, and hear her strategies on winning the war for talent in a tight market.

☆ Salesforce's Clara Shih on how chatbots are easing employee burnout
▼ + stars: | 2022-10-28 | by ( ) www.cnbc.com time to read: 1 min

In this videoShare Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailSalesforce's Clara Shih on how chatbots are easing employee burnoutSalesforce Service Cloud CEO Clara Shih joins CNBC's Work Summit to discuss the role of technology, including chatbots, in remaking customer service post-pandemic.

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