A Kroger customer in Ohio was charged 10 times what she should've been for a delivery order. "My heart stopped because I'm thinking panic mode," McCormick told WCPO. After an hour of trying to contact customer service about the order, Instacart, which partners with Kroger to fill some of the grocer's delivery orders, canceled the order. "We understand a customer was overcharged for an order placed on August 9, 2023," a Kroger spokesperson told Insider. McCormick told WCPO Kroger had agreed to a refund and offered her a gift card worth $250.

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Persons: should've, Jill McCormick, McCormick, WCPO, Instacart, WCPO Kroger Organizations: Service, Cincinnati TV, Kroger, Shoppers Locations: Ohio, Wall, Silicon