London CNN —The boss of Qantas Airways has acknowledged the “anger” of thousands of customers who were sold tickets for already-canceled flights.
Because not only (did) we let our customers down, we let our people down.”Last August, Australian regulators accused Qantas in a lawsuit of selling tickets for more than 8,000 flights that the airline had already canceled — affecting more than 86,000 customers.
Qantas agreed last month to pay 120 million Australian dollars ($79 million) to settle the lawsuit.
Of that, about 20 million Australian dollars ($13.3 million) will go to the affected customers.
The remaining 100 million Australian dollars ($66.5 million) is a fine — the biggest ever for an Australian airline, according to Reuters.
Persons:
Vanessa Hudson, CNN’s Richard Quest, “ It’s, ”, ” Hudson
Organizations:
London CNN, Qantas Airways, Qantas, Reuters, Quest
Locations:
Dubai, Hudson