It could cost you to return it online.
Shoppers have become accustomed to free shipping and free returns in recent years, but Zara, H&M, J.Crew, Anthropologie, Abercrombie & Fitch and other chains are now slapping on fees of up to $7 to return items online.
That’s a strain on retailers: For every $1 billion in sales, the average retailer incurs $165 million in merchandise returns, according to the NRF.
Charging customers for online returns is just one of the ways retailers are trying to crack down on the cost of returns and prevent clothes from piling up in warehouses.
Others are mulling a “returnless refund” policy, where they hand customers their money back and let them keep or donate items they don’t want.
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