Flying over, they had a 90-minute layover in London, which should have been enough – British Airways recommends an hour between flights. Plenty of travelers these days are packing tracking devices into their bags, meaning that they can see where their “lost” bags are when airlines drop the ball. Each day, buying clothes and toiletries when needed, the family logged into British Airways’ lost luggage system to see where their bags were. Searching for her own lost bags in Florence airport, she had seen theirs and, after noting details on the tags, wanted Bunce to know they were there. The British Airways system still told them that the bags had not been traced, but now they had a lead.

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