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☆ Your vacation was ruined, and the company apologized — with a heartfelt note written by ChatGPT
▼ + stars: | 2024-05-05 | by ( Monica Pitrelli | Poonam Binayak | ) www.cnbc.com time to read: +6 min

'A pretty good job'For all its faults, ChatGPT "does a pretty good job" responding to customer complaints, Natasha said. A screenshot of a discussion about using ChatGPT to write reviews on Airhosts Forum, a website for Airbnb hosts. His company, which counts Priceline, Hopper and AvantStay as customers, uses AI to help customer service agents sound more professional, he said. More discovering itMichael Friedman, CEO of the family-run vacation rental company Simple Life Hospitality, said his company does not use AI to respond to customers. But after learning that other travel companies are, she decided to test ChatGPT with a real-life problem she recently faced.

Persons: Natasha, Reddit, Luca Zambello, Brad Birnbaum, Hopper, Birnbaum, Michael Friedman, …, Aw, Tokudaw, ChatGPT Organizations: CNBC, Airhosts, Airbnb, Mt Fuji Locations: TripAdvisor, Yelp

☆ Meta spins out customer service startup Kustomer amid 'year of efficiency'
▼ + stars: | 2023-05-16 | by ( Jonathan Vanian | ) www.cnbc.com time to read: +2 min

Visitors take photos in front of the Meta (Facebook) sign at its headquarters in Menlo Park, California, on December 29, 2022. Meta has spun out the enterprise startup Kustomer, which it bought in 2020 for roughly $1 billion. Kustomer announced the spin-out in a blog post published Monday, pitching the deal as the startup's "next chapter as an independent company." Kustomer's original investors, which include Battery Ventures, Boldstart Ventures and Redpoint Ventures, have invested an additional $60 million into the startup, which now has a reported valuation of $250 million. Meta CEO Mark Zuckerberg has described 2023 as the company's "year of efficiency" and plans to lay off roughly 21,000 workers by early summer.

☆ Inside Facebook, WhatsApp is now an 'urgent' growth valve with 'superapp' ambitions taking shape
▼ + stars: | 2022-10-20 | by ( Kali Hays | ) www.businessinsider.com time to read: +12 min

This has become something "we have to do," said Matt Idema, vice president of business messaging. Messaging throughout Facebook, led by WhatsApp, generated a relatively paltry $218 million in the most recent quarter. "It's a really big challenge," Matt Idema, promoted last year to vice president of business messaging for Meta, told Insider. Now it's time to bring together WhatsApp, Facebook Messenger, and Instagram Messaging and "treat it like one messaging strategy," Idema said. It held in May its first-ever conference dedicated to its messaging business.

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