Airbnb cofounder and CEO Brian Chesky has said he thinks AI will significantly change Airbnb.
Chesky said they are working to make an AI "concierge" that can learn about a user over time.
But a program that can be the "ultimate AI concierge" and learn about you over time is more valuable to Airbnb.
"The better we can understand you, the more we can be like the ultimate AI concierge pointing you to places, community, homes, experiences, and many more things."
"Hopefully it's going to make you just think, 'Oh my God, their customer service is amazing,'" Chesky told Skift.
Persons:
Brian Chesky, Chesky, —, Airbnb, It's, we're, Sam Altman, Skift
Organizations:
Service, Bloomberg's Technology
Locations:
Silicon