DIRS.INFO The most relevant business & tech news

☆ What Delta passengers are entitled to in terms of compensation
▼ + stars: | 2024-07-23 | by ( Marnie Hunter | ) edition.cnn.com time to read: +7 min

And some weary, frustrated passengers were still trying to reconstruct travel plans or abandon them for compensation. Here’s what we know about what they’re entitled to and how passengers can make claims with the airline. What are Delta passengers entitled to? Delta lists a “right to a refund upon request” in a Monday afternoon update on what it’s doing to serve affected customers. Some passengers reported six-hour waits, and many affected passengers had trouble securing food and lodging over the weekend.

Persons: Pete Buttigieg, “, ” Buttigieg, Buttigieg, ”, ” Delta, CNN’s Chris Isidore, Isabel Rosales, Amanda Musa Organizations: CNN, Delta Air Lines, Department of Transportation, Delta, of Transportation, Transportation, Delta’s, Atlanta’s Hartsfield, Jackson, “, ”, USDOT, Baggage Service, Service, Command Locations: Delta, Atlanta

☆ Shareholders sue Southwest Airlines over flight meltdown
▼ + stars: | 2023-01-13 | by ( Jonathan Stempel | ) www.reuters.com time to read: +2 min

REUTERS/Shelby Tauber//File PhotoJan 12 (Reuters) - Shareholders filed a lawsuit against Southwest Airlines Co (LUV.N) on Thursday, accusing the carrier of fraudulently concealing problems that led last month to an operational meltdown and more than 15,000 flight cancellations. Flight operations at Dallas-based Southwest buckled shortly before Christmas as a fierce winter storm swept across the United States. The carrier largely restored normal operations by Dec. 30, several days after other airlines had recovered. In an interview on Thursday, Jordan said Southwest was looking at all operations to avoid a repeat of the meltdown. The case is Teroganesian v Southwest Airlines Co, U.S. District Court, Southern District of Texas, No.

"There'll certainly be an impact to the fourth quarter," Chief Commercial Officer Ryan Green told reporters on a call on Thursday. While other U.S. airlines got back to their feet relatively quickly, Dallas-based Southwest is still limping back to normalcy. Employee unions say they have repeatedly warned Southwest management that the airline's technology systems badly needed upgrades. Flight attendants have been complaining about technological failures at the airline for years, according to Lyn Montgomery, president of the Southwest Airlines Flight Attendants Union, a local 556 of the Transport Workers Union. The comments echoed those of the Southwest Airlines Pilots Association, which said leadership had failed to adapt operations to address repeated systems failures, despite years of calls for improvements by the union.

☆ Southwest says process to reposition airline crew, aircraft was "manual"
▼ + stars: | 2022-12-29 | by ( ) www.reuters.com time to read: +1 min

[1/2] Southwest Airlines passengers wait in line at the baggage services office after U.S. airlines, led by Southwest, canceled thousands of flights due to a massive winter storm which swept over much of the country before and during the Christmas holiday weekend, at Dallas Love Field Airport in Dallas, Texas, U.S., December 28, 2022. REUTERS/Shelby Tauber/File PhotoDec 29 (Reuters) - The process for repositioning airline crew and aircraft following storms that dramatically disrupted Southwest Airlines (LUV.N) flights was "manual," CEO Bob Jordan told reporters on a briefing call Thursday. Executives also said the airline would reimburse passengers whose travel was disrupted for full flight fare in addition to expenses including hotels, meals, rental cars and gas for rental cars. Reporting by Alexandra Alper and Ismail Shakil; Editing by Leslie AdlerOur Standards: The Thomson Reuters Trust Principles.

The storm forced U.S. airlines to cancel thousands of flights around the holiday weekend, but Southwest's problems deepened while other airlines largely recovered. Southwest plans to return to normal flight schedules on Friday, the airline said in a statement, adding it was eager to get back to normal ahead of the New Year holiday weekend. On a Sept. 27 picket line, she added, one sign read, "Picket line loading, Southwest Airlines technology failure." The comments echoed those of the Southwest Airlines Pilots Association, which said leadership had failed to adapt operations to address repeated systems failures, despite years of calls for improvements by the union. The U.S. Transportation Department is investigating the large number of cancelled and delayed Southwest flights in recent days to determine if they were in the airline's control.

☆ Southwest unions say they warned company about outdated systems for years
▼ + stars: | 2022-12-29 | by ( ) www.reuters.com time to read: +3 min

REUTERS/Shelby TauberWASHINGTON, Dec 29 (Reuters) - Employee unions say they warned Southwest Airlines Co. management for years that its technological systems badly needed upgrades, as the low-cost carrier canceled thousands of flights during the busy holiday travel crunch. Flight attendants have been complaining about technological failures at the airline for years, according to Lyn Montgomery, president of the Southwest Airlines Flight Attendance Union. On a Sept. 27 picket line, she added, one sign read, "Picket line loading, Southwest Airlines technology failure." The comments echoed those of the Southwest Airlines Pilots Association, which blamed leadership failures in adapting airline operations to address repeated systems failures despite years of calls for improvements by the union. Company officials acknowledged that current problems stem, in part, from an inability of internal logistics and scheduling systems to recover after widespread storm disruptions.

Search resuls for: "Baggage Service"

6 mentions found