A driver for an independent contractor to FedEx delivers packages on Cyber Monday in New York, US, on Monday, Nov. 27, 2023.
Stephanie Keith | Bloomberg | Getty ImagesConsumers are increasingly concerned that their online orders may not arrive in time for the holiday — and rightfully so.
More than half of shoppers — 54% — are worried about shipping delays this season, according to a survey of nearly 1,000 adults by BadCredit.org.
watch nowIn a period of such high volume, third-party shippers are particularly strained, according to Lauren Beitelspacher, a professor of marketing at Babson College.
An ongoing labor shortage also means that some companies simply cannot hire enough workers to sort, transport and deliver packages on time.
Persons:
Stephanie Keith, Patrick Kelleher, Lauren Beitelspacher, Beitelspacher, we've
Organizations:
FedEx, Bloomberg, Getty, Consumers, BadCredit.org, Monday, DHL Supply, North, CNBC, Babson College, Finance
Locations:
New York, North America