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Copilot's indexing of internal data led to oversharing of sensitive company information. Some corporate customers delayed Copilot deployment due to security and oversharing concerns. On Tuesday, Microsoft released new tools and a guide to help customers mitigate a Copilot security issue that inadvertently let employees access sensitive information, such as CEO emails and HR documents. These updates are designed "to identify and mitigate oversharing and ongoing governance concerns," the company explained in a new blueprint for Microsoft's 365 productivity software suite. AdvertisementAs a result, some customers have deployed Copilot, only to discover that it can enable employees to read an executive's inbox or access sensitive HR documents.
Persons: Copilot, overshares, Microsoft's Copilot, Joe Blow, Joe Organizations: Microsoft, Business
The big storyA Copilot conundrumMicrosoft; Chelsea Jia Feng/BIMicrosoft's challenges with its flagship AI product could be another red flag for an industry with high hopes for the tech. Earlier this year, analysts at Barclays highlighted an under-the-radar risk to AI bets: the depreciation costs related to AI chips . A potential Trump trade plan beneficiary: US semiconductor jobs. If Trump's proposed trade plan is enacted, the American semiconductor industry could see hiring growth. Walmart might be just fine under Trump's proposed trade plan.
Persons: Copilot, Chelsea Jia Feng, Insider's Ashley Stewart, Satya Nadella didn't, doesn't, Ashley, It's, Sam Altman, Alistair Barr, Alyssa Powell, Jared Spataro, OpenAI, Biden, Carlyle, Will Matt Gaetz, Will Trump, Rob Arnott, Arnott, ANGELA WEISS, Trump's, Ilya Sutskever, Mira Murati, Rebecca Zisser, homebuyers, Trump, Bob Iger, Dan DeFrancesco, Grace Lett, Ella Hopkins, Hallam Bullock, Amanda Yen, New York.Milan Sehmbi Organizations: Business, Microsoft, Chelsea, Getty, Lumen Technologies, Barclays, Trump, Treasury, UFC, Republican, Getty Images, Elon, Spirit Airlines, JetBlue, Walmart, Walmart US, Shoppers, The Locations: Ukraine, Russia, Rio de Janeiro, New York, Chicago, London, New York.Milan
His latest fascination is Google's Gemini Live, an AI voice assistant. Marc Benioff gave Google's AI voice assistant, Gemini Live, his stamp of approval. "Just downloaded Gemini Live, and I'm absolutely blown away," he wrote in an X post on Sunday. Google released a smartphone app for Gemini Live on Apple's App Store on Thursday, just a few months after the virtual assistant was made free for users. We already have that live," Benioff said.
Persons: Marc Benioff, Benioff, Sundar Pichai, Copilot, Insider's Ashley Stewart, OpenAI's ChatGPT, ChatGPT's, Axios, Jensen Huang, David Sacks Organizations: Gemini, Microsoft, Google, Apple, Apple Intelligence, Business, BI, Pacific, Nvidia Locations: Francisco
Inside Microsoft's struggles with Copilot
  + stars: | 2024-11-15 | by ( Ashley Stewart | ) www.businessinsider.com   time to read: +23 min
In September 2023, Microsoft's famously soft-spoken CEO, Satya Nadella, unveiled the company's flagship AI product, Copilot, with sweeping fanfare. Some of Microsoft's own employees and executives are privately concerned that Copilot won't be able to deliver on its ambitions. Copilot's struggles have created an opening for Microsoft's rivals, some of whom have seized on the opportunity to promote their own agendas. "Now, when Joe Blow logs into an account and kicks off Copilot, they can see everything," said one Microsoft employee familiar with customer complaints. As complaints and questions over Copilot mount, so does the pressure to justify Microsoft's unprecedented level of spending on AI.
Persons: Microsoft's, Satya Nadella, Gartner, Copilot, it'll, Copilot's, Marc Benioff, Benioff, Goldman Sachs, Marc Andreessen, Andreessen Horowitz, Ethan Miller, Jared Spataro, Spataro, , Joe Blow, Joe, Nadella, Gary Marcus, Marcus, Wile, Coyote, Brontë, Judson Althoff, Jason Zander, Zander, We've, OpenAI, Tasos Katopodis, Steve Jobs Organizations: Microsoft, Venture, Getty, Goldman, BI, Fortune, Excel, Lumen Technologies, Honeywell, Gartner, Wall Street, Initiative, Department of Homeland Security, Employees, San Francisco, Software, Apple, Jobs Locations: Microsoft's, Copilot, New York City
Microsoft is betting big on AI and spending billions to create tools like its flagship Copilot assistant. But now, some of the people working on the tools are wondering if it's worth the hype.
Organizations: Microsoft
It was is the first major release from Microsoft's new consumer AI org, under Mustafa Suleyman. It was the first major product release from Mustafa Suleyman's new Microsoft AI group, and it's had a mixed reception so far. AdvertisementHigh expectationsMicrosoft hired Suleyman in March to oversee consumer AI products such as the Bing search engine and the Copilot AI chatbot . For instance, Suleyman's consumer Copilot app is separate from an AI Copilot tool that Microsoft offers as part of its M365 suite of business software. User feedbackIn the public App Store reviews, users complained about several specific issues that have arisen since the consumer AI Copilot app was updated Oct. 1.
Persons: Mustafa Suleyman, , Mustafa Suleyman's, it's, Suleyman, Susanne Franz, Divya Kumar, Kumar Organizations: Microsoft, Service, Business, Copilot
In today's big story, Big Tech is pulling back on the freebies for its employees . The perks help recruit and retain talent and keep employees working at the office. Some Amazon employees aren't buying it. It's not all bad news for Amazon employees, though. Some Amazon employees support Jeff Bezos' controversial WaPo decision.
Persons: , David Arky, Tyler Le, Insider's Lara O'Reilly, Rob Price, Hugh Langley, Sydney Bradley, It's, Matt Garman, Frederic J . BROWN, BI's Jyoti Mann, Ashley Stewart, Garman, Stave Huffman, Spencer Platt, Natalie Ammari, Tesla, Meta, Jenny Chang, Rodriguez, Harris, Trump, you'll, Jeff Bezos, Bezos, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, Milan Sehmbi Organizations: Business, Service, Microsoft, SEC, Big Tech, Meta, Citibank, Tech, Services, Getty, Amazon Web Services, Amazon, BI, Google, Semiconductor, Intel, Washington Post, Apple Locations: OpenAI, AFP, New York, London
In leaked messages, Amazon employees are divided, with some supporting his call. Related storiesSome Amazon employees agreed, according to the Slack messages obtained by BI. Other Amazon employees said it was "silly" and "sad" to see so many Washington Post readers cancel their subscriptions over the endorsement issue. 'Suspicious and worrisome'Still, some of Amazon employees who weighed in on the company's internal Slack were suspicious of Bezos's true motivation. Other Amazon employees were more blunt, saying they were going to cancel their own Washington Post subscriptions.
Persons: Jeff Bezos, , Jeff Bezos's, Bezos, Slack, Donald Trump, I'd, Trump, Dave Limp, Matt Garman, he's, It's, it's Organizations: Washington Post, Amazon, Service, Business, BI, Democratic, Spokespeople, Washington, Blue, Trump Locations: Amazon, Washington
Microsoft disclosed equity investment in OpenAI for the first time, SEC filings show. AdvertisementMicrosoft disclosed an equity investment in OpenAI for the first time, according to its latest SEC filings. "We have an investment in OpenAI Global, LLC ("OpenAI") and have made total funding commitments of $13 billion," Microsoft wrote in the SEC filing on Wednesday. In previous SEC filings, Microsoft described the nature of its relationship with OpenAI as a partnership rather than an equity investment. "Going from 'partnership' to 'equity method investment' disclosure, including that losses are being recorded for their share, is a big change," McKenna added.
Persons: OpenAI, , Francine McKenna, McKenna, Amy Hood, Copilot Organizations: Microsoft, SEC, Service, OpenAI, supercomputing Locations: OpenAI
Microsoft disclosed an equity investment in OpenAI for the first time, SEC filings show. "We have an investment in OpenAI Global, LLC ("OpenAI") and have made total funding commitments of $13 billion," Microsoft wrote in the SEC filing on Wednesday. Related storiesIn a previous SEC filing, Microsoft described the nature of its relationship with OpenAI as a partnership rather than an equity investment. "We have a long-term partnership with OpenAI, a leading AI research and deployment company," Microsoft wrote in its annual SEC filing from late July. In the July filing, Microsoft listed OpenAI as a competitor for the first time.
Persons: OpenAI, , Francine McKenna, Sam Altman, McKenna, Microsoft's, Copilot Organizations: Microsoft, SEC, Service, OpenAI, supercomputing Locations: OpenAI
AWS CEO Matt Garman has been sent a letter from employees protesting his pro-RTO comments. Over 500 employees have signed a letter, sent on Wednesday, urging Garman to reconsider the plans. AdvertisementAmazon Web Services CEO Matt Garman is facing backlash from some employees over his comments about its return-to-office policy, according to an open letter obtained by Business Insider. The policy is stricter than at Amazon's peer companies and, by some accounts, stricter than Amazon's office work policy before the pandemic. The letter has been signed by 523 staff from Amazon and AWS, with 172 of those including their names.
Persons: Matt Garman, Garman, , Matt doesn't, Elizabeth Rutledge, Garman's, Andy Jassy, Margaret Callahan, we're, Amazon's, Jyoti Mann, Ashley Stewart Organizations: Service, Web, Business, AWS, BI, American Express, Amazon Locations: jyotimann
In a Business Insider interview this week, he let loose again, blasting Microsoft's Copilot AI assistant, while touting the Salesforce AI agents that are rolling out soon. In the interview with BI, Benioff focused on Salesforce's continued lead in the CRM market, rather than Microsoft's creeping gains. Generative AI may change CRMGenerative artificial intelligence may be a new challenge to Salesforce and especially its lead in CRM software. He cited CRM software, which replaced the physical Rolodex and helped salespeople keep in better touch with their contacts. It helps companies create their own AI agents to assist with tasks such as customer service and sales.
Persons: , Marc Benioff isn't, Benioff, Copilot, Salesforce's, Rishi Jaluria, salespeople, Salesforce, Jaluria, It's, Morgan Stanley, Einstein, Agentforce Organizations: Microsoft, Salesforce's, Service, IDC, RBC Capital Markets
Amazon Web Services CEO Matt Garman defended the company's return-to-office mandate for January. AdvertisementAmazon Web Services CEO Matt Garman reiterated on Monday night why the recently announced return-to-office mandate is right for the company. Amazon CEO Andy Jassy announced last month that most corporate employees would be required to return to the office five days a week starting in January. When BI reached out about Garman's comments last week, an Amazon spokesperson declined to comment but pointed to Jassy's RTO announcement in September. BI's Ashley Stewart viewed internal messages after the policy was announced, showing that some Amazon employees were unhappy with the change.
Persons: Matt Garman, Garman, , Andy Jassy, BI's Ashley Stewart Organizations: Amazon Web, Service, Web, Amazon, Business, BI
The company's 10-year IVAS contract to make goggles for the Army is worth up to $22 billion. HoloLens historyMicrosoft's HoloLens device was unveiled in 2015. While the 10-year IVAS contract was expected to be worth as much as $22 billion, it suffered delays and has been plagued by quality and performance problems . AdvertisementIn September, Microsoft tapped Anduril to help with its military contract. Palmer Luckey, a virtual-reality pioneer who founded Anduril, recently described the IVAS contract as his "top priority."
Persons: , That's, that's, It's, HoloLens, Alex Kipman, Kipman, Panos Panay, Palmer Luckey, Ashley Stewart Organizations: Microsoft, Service, US Army, US Department of Defense, Department of Defense, Google, BI, Amazon, Meta, Apple, Labs, Bloomberg, Breaking Defense Locations: IVAS
Microsoft told customers that a software bug caused inconsistent collection of log data. The bug affected key security products, including Microsoft Sentinel and Entra. Advertisement"This issue did not impact the uptime of any customer-facing services or resources -- it only affected the collection of log events. Microsoft Sentinel, a security information and event-management product, was also impacted, along with Microsoft Defender for Cloud and Microsoft Purview, a data loss prevention product. "Microsoft Sentinel customers may have experienced potential gaps in security related logs or events, possibly affecting customers' ability to analyze data, detect threats, or generate security alerts," the update warned.
Persons: , Spokespeople Frank Shaw, Jill Austin, It's, Satya Nadella Organizations: Microsoft, Microsoft Sentinel, Service, Business, Microsoft Defender, Cloud, WE Communications, Futures Initiative, Department of Homeland Security, BI
A Microsoft exec reassured staff it wouldn't mandate an office return unless productivity dropped. Microsoft recently pitched hybrid work as a way to boost productivity and retain employees. AdvertisementAfter Amazon ordered corporate workers back to the office five days a week, a Microsoft executive assured employees the software giant had no plans to follow its rival — unless productivity slowed. Microsoft has a flexible policy that lets most employees work remotely. A Microsoft spokesperson confirmed the company's flexible-work policy hadn't changed but did not comment further on Monday.
Persons: , Scott Guthrie, Keith Boyd, hadn't Organizations: Microsoft, Service, Amazon, Business
Read previewMicrosoft has pressed pause on a major AI overhaul of its popular 365 software suite, according to people familiar with the matter. CEO Satya Nadella and his senior leadership team held executive reviews this summer to consider options that included repackaging new AI features into existing licenses or creating a more expensive bundle with AI capabilities. Other changes Microsoft is considering for its 365 software bundles is a new suite just for security features, the people also said. In recent months, some customers and investors have begun to question the value of generative AI technology, including Microsoft's Copilot AI assistant tool. That's in addition to the monthly cost of Microsoft's 365 software bundles.
Persons: , Satya Nadella, OpenAI's, It's, Judson Althoff Organizations: Service, Business, Microsoft, Chief, Vodafone, Amgen, Microsoft's Productivity, Processes
Amazon corporate employees must return to an office five days a week starting January. Amazon updated its policy to immediately end a remote work benefit for most employees. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . But the company just ended a popular remote-work benefit months before that. Last week, the company radically altered this approach by requiring all corporate employees to work in an office five days a week starting next year.
Persons: Organizations: Staff, Service, Amazon, Business
Read previewOn Monday, Amazon mandated corporate workers return to the office five days a week beginning January 2nd. AdvertisementHere's a list, in alphabetical order, of major companies requiring employees to return to offices. BlackRockLast year, BlackRock mandated employees return to the office four days a week. MetaMeta updated its remote work policies in September 2023, requiring employees to head into the office three days a week. AdvertisementWalmartAlong with slashing hundreds of jobs, Walmart also asked previously remote employees in the US to move to offices.
Persons: , Goldman Sachs, Andy Jassy, We've, Jassy, Insider's Ashley Stewart, It's, Apple's, Tim Cook, Rob Goldstein, Caroline Heller, Chipotle, Bob Iger, Iger, signees, David Solomon, Fortune, Fiona Cicconi, Arvind Krishna, Jamie Dimon, Redfin, Glenn Kelman, Salesforce Salesforce, Marc Benioff, Howard Schultz, Schultz, Tesla, Elon Musk, nodded, Musk, X, Yao Yue, Yue, Dara Khosrowshahi Organizations: Service, JPMorgan, Business, Amazon, Apple, BlackRock, Hudson, Bloomberg, Citigroup Citigroup, HSBC Holding Plc, Barclays, Citigroup, Reuters, Disney, The Washington Post, CNBC, Google, San Francisco Bay Area, IBM IBM, IBM, Meta Meta, Frisco, San Francisco Standard, Engineers, Starbucks, Elon, Twitter, National Labor Relations, Walmart, Street Journal Locations: Seattle, New York City, San Francisco Bay, San Francisco, Dallas , Atlanta, Toronto, Arkansas, New Jersey
Go to newsletter preferencesSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. The move furthers the Big Tech trend of flattening org charts that Mark Zuckerberg and others like Elon Musk have talked about in recent years while preaching the need for efficiency. Related stories"I don't think you want a management structure that's just managers managing managers, managing managers, managing managers, managing the people who are doing the work," the Meta CEO reportedly said in an internal meeting in January 2023. Before Meta's layoffs, Zuckerberg said he inquired about the average number of direct reports each manager had at Meta and learned it was around three to four. AdvertisementBut if Amazon is following Meta and other Big Tech companies' lead — don't be surprised if a middle-management culling is on the horizon.
Persons: , Mark Zuckerberg, Elon, Andy Jassy, he's, Jassy, Zuckerberg, Meta, Shopify, Brian Chesky, Business Insider's Ashley Stewart Organizations: Service, Amazon, Business, Meta, Wall Street, Big Tech Locations: Silicon Valley, Airbnb
download the appSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. Read previewAn internal Amazon document explains how the company plans to meet its new goal to have fewer managers. AdvertisementAs we have grown our teams quickly and substantially, we have understandably added a lot of managers. AdvertisementOver the coming months, senior leaders across Amazon will be examining their organizations for opportunities to advance an even more customer-centric team structure that fosters agility and empowers frontline decision making. Related storiesWe expect it will be the opposite — any changes resulting from this should increase managers' and leaders' visibility to their teams' work.
Persons: , Andy Jassy, We've, we've, It's, orgs Organizations: Service, Amazon, Monday, Business
Read previewSome Amazon employees took to an internal Slack channel to blast the company after it announced plans to require corporate employees to work in the office five days a week. One staffer was so upset they issued a plea to Business Insider, which has covered Amazon's RTO crackdown extensively. Other Amazon workers weighed in, too, on a company Slack channel dedicated to RTO-related topics. Amazon's RTO policy was already strict, but Jassy just doubled down hard on the company's in-office approach. "Can I negotiate my manager to PIP me," one employee wrote in reference to Amazon's famously ruthless performance improvement plan.
Persons: , Andy Jassy's, Slack, It's, Jassy, Amazon's, Andy Jassy, Jeff Bezos's, Bezos, Ashley Stewart Organizations: Service, Business, Google, Amazon
Read previewAn internal Amazon document details the company's new policy requiring corporate employees to work out of the office five days a week. AdvertisementThe internal "Frequently Asked Questions" document shared with employees describes how the new RTO policy will work. It has ended a policy that gave employees the option to work up to four weeks per year fully remote. Amazon provides a variety of commuter benefits and services to give employees flexibility for their commute to the office. AdvertisementWe will continue to work with employees with disabilities to identify the workplace accommodations/adjustments they need.
Persons: , Andy Jassy, We've, Amazonians, you've, that's, I'm Organizations: Service, Monday, Business, Amazon, Puget Sound, Global Real, Design, Employees, IT Services Locations: U.S, Arlington, Europe, Americas
The doc includes more than 500 submissions from people who identified themselves as Microsoft employees in the US. The move came in response to a growing number of its workers feeling underpaid compared to Microsoft's tech peers like Amazon . AdvertisementAs a reminder, this pay data is based on Microsoft employees' self-reporting, so it's not a complete picture. However, the pay gap between Microsoft AI and the rest of the company is undeniable. These are the 100 most-used AI apps, according to a top VC.
Persons: , Chelsea Jia Feng, Insider's Ashley Stewart, Ashley, Satya Nadella, Drew Angerer, Mustafa Suleyman, it's, they're, Tyler Le, Jerome, Jerome Powell's, Goldman Sachs, Jamie Dimon's, Dimon, Ned Davis, Justin Sullivan, Andreessen Horowitz, Jenny Chang, Rodriguez, Jack, Jerome Powell, Sabrina Carpenter, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, Milan Sehmbi, Amanda Yen Organizations: Service, Microsoft, Business, Microsoft Microsoft, Getty, Bloomberg Creative, JPMorgan, Treasury, Ned Davis Research, Big Tech, RBC Capital Markets, Consumer, Engineers, BI Locations: Washington, New York, London
Microsoft employees recently shared their pay details in a spreadsheet viewed by Business Insider. BI analyzed the data for software engineers working at Microsoft. AdvertisementHundreds of Microsoft employees recently shared details about their pay and promotions in a spreadsheet viewed by Business Insider. BI analyzed more than 500 submissions from those who identified themselves as Microsoft employees in the US. BI analyzed the data to calculate the average compensation, raises, and bonus percentages for software engineers in the US this year by level.
Persons: , Mustafa Suleyman, Cash Organizations: Microsoft, Business, Service, Business Insider, Employees, BI
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