Intesa Sanpaolo bank logo and stock graph are seen displayed in this illustration taken, May 3, 2022.
Italy's AGCM antitrust authority opened a probe earlier this month into the way Intesa was transferring clients to Isybank after a raft of complaints which the watchdog said had now reached 5,000.
It wants Intesa to only move clients who explicitly give their consent.
Isybank targets 4 million Intesa customers under 65 who only access their banking services remotely.
The group migrated the first 300,000 Intesa account holders in October and plans to shift another 2 million in March.
Persons:
Dado Ruvic, Intesa, AGCM, Carlo Messina, Antonio Valitutti, Isybank, Valentina Za, Giulia Segreti, Christina Fincher, Jane Merriman, Susan Fenton
Organizations:
REUTERS, Bank of Italy, European Central Bank, Thomson
Locations:
Italy