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☆ 'Botshit' is an example of how AI is making customer service worse
▼ + stars: | 2024-07-22 | by ( John Towfighi | ) www.businessinsider.com time to read: +6 min

Air Canada's customer service chatbot told Moffatt he could claim the discount after the flight. Botshit is one example of how the use of AI might worsen companies' customer service. In January, a UK parcel company removed its new AI customer service chatbot after it swore at a customer. AdvertisementAnd when Google rolled out its AI chatbot Gemini earlier this year, it produced historically inaccurate images of people of color. However, the researchers argued that customer service is the least risky use of AI for businesses.

Persons: —, Jake Moffatt's, chatbot, Moffatt, Ian P, McCarthy, Timothy R, Hannigan, André Spicer, Edelman, What's, Dan Davies, Sundar Pichai, Spicer Organizations: Service, Air Canada, Air, Business, Harvard, Edelman Data, Intelligence, Microsoft, LinkedIn, Google Locations: Canada's, New York

☆ 'Loud laborers,' the irritating cousins of quiet quitters, may be affecting morale at work
▼ + stars: | 2023-08-09 | by ( Beatrice Nolan | ) www.businessinsider.com time to read: +2 min

"Loud laborers" have been dubbed the noisier cousins of quiet quitters. You may be working with "loud laborers." "Loud laborers" have been dubbed the noisier cousins of quiet quitters, workers who refuse to bend to the level of overworking expected in corporate America. More recently, Nicole Price, a leadership coach and workplace expert, also discussed "loud laborers." She said: "Loud laborers are often quite politically savvy and are very active on professional social networks, where they publicize their tasks and achievements."

Persons: André Spicer, Spicer, Nicole Price, Price Organizations: CNBC, Service, Bayes Business, The Guardian, Guardian, Workers Locations: Wall, Silicon, America

☆ Forget ‘quiet quitting’ — ‘loud laborers’ are killing workplace morale. Here’s how to spot them
▼ + stars: | 2023-08-09 | by ( Goh Chiew Tong | ) www.cnbc.com time to read: +5 min

[Loud laborers] ... may crave attention and love to hear themselves talk even when it was nothing extraordinary, they were simply doing their jobs. "Loud laborers are often quite politically savvy and are very active on professional social networks, where they publicize their tasks and achievements," she added. Why some focus on 'visibility'Why do loud laborers exist? What you can do about loud laborersWhile loud laborers in the workplace may be irksome, it is important to set boundaries as best you can, said Salemi. For Price, loud working is persistent in a workplace because such behavior has been rewarded or validated by leadership.

Persons: you've, André Spicer, Nicole Price, Vicki Salemi, Price, Salemi, bode Organizations: Bayes Business, CNBC

"The culture wars are coming to UK businesses, including the financial sector," said Andre Spicer, dean of City University's Bayes Business School. It also cited "risk factors including... controversial public statements which were felt to conflict with the bank's purpose". However, data from watchdog the Financial Ombudsman Service showed complaints about account closures represented a tiny fraction of a bank's overall customer base. Experts say other banks will now be scrambling to ensure their own policies and committees are behaving appropriately, to avoid further scandals. The CEO of Britain's biggest domestic bank Lloyds said on Wednesday the bank's own policies did not include looking at customers' political or personal beliefs.

Persons: Nigel Farage, Coutts, Andre Spicer, Howard Davies, Alison Rose, Rose, Peter Flavel, Charles Dickens, Queen Elizabeth II, Spicer, Harriet Baldwin, Bill Winters, Samuel Gregg, Banks, Gregg, University's Spicer, Rupert Younger, ", Sinead Cruise, Iain Withers, Lawrence White, Daniel Wallis Organizations: Brexit Party, NatWest, Bayes Business School, Coutts, Treasury, Bank of England, BBC, Standard Chartered, Farage, American Institute for Economic Research, Facebook, Financial, Service, Barclays, Lloyds, Centre, Oxford University's Said Business School, Thomson Locations: America

☆ In Business, ‘Flat’ Structures Rarely Work. Is There a Solution?
▼ + stars: | 2023-07-05 | by ( Charlie Brinkhurst-Cuff | ) www.nytimes.com time to read: +2 min

But do flat structures work? Clifford Oswick, a professor of organization theory at Bayes, pointed out “inherent risks” of discrimination in companies with extremely flat structures. The companies may reflect the same biases as society, without safeguards to avoid them. He pointed to Elizabeth Holmes and Theranos, her health care technology start-up. In a 2015 interview, Ms. Holmes said that Theranos was “a very flat organization and if I have learned anything, we are only as good as the worst people on our team.”

Persons: André Spicer, ” there’s, aren’t, Andrew Rae, Jeri Ellsworth, ”, Ellsworth, Clifford Oswick, Oswick, “ you’ve, Mr, Spicer, Elizabeth Holmes, Theranos, Holmes Organizations: Bayes, School, Valve, People Make Locations: London, ‌

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