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American Airlines flight attendants approved a five-year labor deal, ending one of the industry's most contentious contract negotiations and giving cabin crews raises of up to 20.5% at the start of October. Eighty-seven percent of the American Airlines flight attendants who voted approved the contract, the union said Thursday, shortly after polls closed. Flight attendants are the biggest unionized work group at the Fort Worth-based airline. "Reaching an agreement for our flight attendants has been a top priority, and today, we celebrate achieving this important milestone," American CEO Robert Isom said in a statement. United Airlines and its flight attendants' union are still negotiating for a new contract, while Alaska Airlines cabin crew members recently rejected a tentative labor deal.
Persons: Julie Hedrick, Pete Buttigieg, Julie Su, Robert Isom Organizations: Association of Professional, Fort Worth International, American Airlines, Fort, Transportation, Labor, National, United Airlines, Alaska Airlines, Boeing Locations: Dallas, DFW, Dallas , Texas, Fort Worth, Hollywood
Reuters —American Airlines flight attendants have ratified a new five-year contract with the airline, the Association of Professional Flight Attendants (APFA) said on Thursday. With 95% of eligible flight attendants voting, 87% were in favor of the new deal, the union said. Flight attendants have also urged an end to the industry practice of not compensating crews for the time spent during boarding and waiting at the airport before and between flights. “Among the many improvements, the contract includes a new sit rig for compensation for long sits between flights, and American Airlines Flight Attendants become the first unionized workgroup to lock in pay for boarding,” APFA National President Julie Hedrick said. In addition to industry-leading wage rates, the new labor deal includes out-year wage increases and addresses many quality-of-life issues that the flight attendants have been advocating for, the union said.
Persons: , Julie Hedrick Organizations: Reuters — American Airlines, Association of Professional, American Airlines Flight
KINSALE, Ireland — Three days and 225 miles later, a group of almost 100 serving and retired firefighters from New York and Ireland will cycle into a garden of remembrance on Wednesday to honor those who were killed in the 9/11 terror attacks. Ambassador's Dublin residence on Monday, the hardy group made their way across Ireland’s lush, rolling hills peddling their way to 17 fire stations and a fair few pubs along the way. It's part of a bid to raise money for the victims and for those still suffering from injuries and the effects of their work at Ground Zero. “We lost 343 firefighters in an instant,” one of the cyclists, Michael Schreiber, told NBC News on Monday, adding that 370 had died since 9/11. “I lost so many friends that day, and I still continue to lose guys,” he said.
Persons: , Michael Schreiber, Schreiber, “ It’s, , Daniel Sheridan, Carlo Angerer, Danny Sheridan, Danny Manning, Manning, Mary Ellen, ” Manning, Al Qaeda Organizations: NBC, Uniformed Firefighters Association, Greater, , Battalion, New York Fire Department Battalion, The New York Fire Department, United Airlines Flight, Trade, American Airlines Locations: KINSALE, Ireland, New York, U.S, Ambassador's Dublin, Cork, Irish, Greater New York, New, Isle, The, York, Wicklow, Harlem
A Delta aircraft clipped the tail of another plane Tuesday morning at an Atlanta airport. Video taken at the airport appears to show the Endeavor plane with its tail hanging off the side of the aircraft. There are no reports of injuries and maintenance crews are evaluating for damage, Delta Air Lines said. The Delta flight was headed to Tokyo and the Endeavor Air flight to Lafayette, Louisiana. A damaged Endeavor Air plane on the tarmac at Hartsfield-Jackson Atlanta International Airport after a collision Tuesday.
Persons: Delta, Ronald Reagan, Nathan Pike Organizations: Delta, Hartsfield, Jackson Atlanta International, Endeavor Air, Federal Aviation Administration, Endeavor, Delta Air Lines, Ronald Reagan Washington National Airport, JetBlue, Southwest Airlines, NBC News, American Airlines, FAA Locations: Atlanta, Tokyo, Lafayette , Louisiana, Ronald Reagan Washington
A judge sentenced former American Airlines mechanic Paul Belloisi to 9 years for smuggling cocaine. Police found cocaine worth $250,000 in the electronics compartment of an American Airlines plane. AdvertisementA former American Airlines mechanic nearly managed to smuggle 25 pounds of cocaine into the United States worth a quarter of a million dollars — until the flight was marked for a random search. A federal judge in New York sentenced Paul Belloisi, 56, to nine years in prison Friday for charges of conspiracy to possess and import cocaine. Police discovered 10 bricks containing over 25 pounds of cocaine in the electronics compartment of an American Airlines flight at John F. Kennedy International Airport in New York City in February 2020.
Persons: Paul Belloisi, , John F Organizations: American Airlines, Service, Police, Kennedy International, Justice Department, Business Locations: United States, New York, New York City, Montego Bay, Jamaica
The American Airlines AAdvantage® MileUp® is best for people who travel infrequently or are just beginning to collect American Airlines miles. Citi AAdvantage MileUp card RewardsHow to Earn Miles With the Citi AAdvantage MileUp CardThe American Airlines AAdvantage® MileUp® doesn't have a lot of bonus spending categories, but its structure is straightforward. Cardholders earn:2 miles per dollar on eligible American Airlines purchases (including AA.com, American Airlines reservations, American Airlines Admirals Club, American Airlines Vacations, and American Airlines airport and city ticket counters)2 miles per dollar at grocery stores (supermarkets, freezer/meat locker provisioners, dairy product stores, miscellaneous food /convenience stores, markets, specialty vendors, and bakeries)1 mile per dollar on all other eligible purchasesHow to Use American Airlines MilesAmerican Airlines miles are easy to use for the most part. AAdvantage MileUp Card Benefits and FeaturesThe American Airlines AAdvantage® MileUp® doesn't have many stand-out benefits. The discount is valid on American Airlines flights, plus American Airlines-marketed flights on Envoy Air, Republic Airways, SkyWest Airlines, Mesa Airlines, PSA Airlines, and Piedmont Airlines.
Persons: AAdvantage, you'll, you'd, You'll Organizations: Business, American Airlines, Citi ®, Mastercard, Airlines, American, Citi, Citi AAdvantage, American Airlines Admirals Club, American Airlines Miles American, U.S, Oneworld, Alaska Airlines British Airways Cathay, Iberia Japan Airlines Malaysia Airlines Qantas Qatar Airways Royal Air Maroc Royal Jordanian Airlines S7 Airlines, Air, China Southern Airlines, Etihad Airways, Fiji Airways, Hawaiian Airlines, Silver Airways, Admirals Club, Envoy Air, Republic Airways, SkyWest Airlines, Mesa Airlines, PSA Airlines, Piedmont Airlines, Card American Locations: Hawaii, Europe, Asia, Miami, Madrid, Iberia, Air Tahiti Nui, Cape Air, GOL Airlines
The information for the following product(s) has been collected independently by Business Insider: Citi® / AAdvantage® Platinum Select® World Elite Mastercard®, Citi® / AAdvantage® Executive World Elite Mastercard®, CitiBusiness® / AAdvantage® Platinum Select® World Elite Mastercard®, Citi Strata Premier℠ Card, American Airlines AAdvantage® MileUp®. Citi AAdvantage Platinum Select World Elite Mastercard review External link Arrow An arrow icon, indicating this redirects the user." Citi AAdvantage Platinum Select RewardsCiti AAdvantage Platinum Select welcome bonus offerThe intro bonus offer is currently 50,000 American Airlines AAdvantage® bonus miles after making $2,500 in purchases within the first three months of account opening. How to earn miles with the Citi AAdvantage Platinum Select cardThe Citi® / AAdvantage® Platinum Select® World Elite Mastercard® is a good choice for American Airlines purchases, as well as other everyday spending in popular categories. Methodology: How we reviewed the Citi AAdvantage Platinum SelectBusiness Insider's experts compared the Citi® / AAdvantage® Platinum Select® World Elite Mastercard® to other American Airlines and competitor airline credit cards.
Persons: Cardholders, You'll, you'll, you've, Silver Airways . American Airlines hasn't, it's, CitiBusiness Organizations: Business Insider, Citi, Mastercard, Citi ®, Citi Strata Premier, American Airlines, Airlines, AA, American, Oneworld, Business, American Airlines Admirals Club, U.S, Alaska Airlines British Airways Cathay, Iberia Japan Airlines Malaysia Airlines Qantas Qatar Airways Royal Air Maroc Royal Jordanian Airlines SriLankan Airlines, China Southern Airlines, Etihad Airways, Fiji Airways, Hawaiian Airlines, JetBlue, Silver Airways . American Airlines, Admirals Club, Envoy Air, Republic Airways, SkyWest Airlines, Mesa Airlines, PSA Airlines, Piedmont Airlines, Virgin Islands . American Airlines, Air Wisconsin Airlines, Admirals, Citi AAdvantage, Chase, Card, Premier Locations: American, Iberia, Air Tahiti Nui, Cape Air, GOL Airlines, Hawaii, Canada, U.S, Virgin Islands, Puerto Rico, , Puerto Rico
Each airline earns and uses Avios differently, and this guide focuses on British Airways Avios unless specified otherwise. Earning AviosThere are many ways to earn British Airways Avios, which we'll explore in more depth below. Earn Avios from using a British Airways Avios credit cardBritish Airways Visa Signature® Card Apply now lock icon An icon in the shape of lock. Not the most rewarding card for non-British Airways purchases Insider’s Take If you like British Airways Avios points, the British Airways Visa Signature® Card has an excellent welcome bonus offer to consider. British Airways Avios frequently asked questionsCan I transfer Avios between accounts?
Persons: you'll, Here's, BA's, Cardholders, Avios, Read, it's, British Airways Avios Organizations: Business, British Airways, Aer Lingus, Read, U.S, Turkish for Star Alliance, British Airways Executive Club, Club, Qatar Airways, Oneworld, American Airlines, Qantas, Cathay, British, Aer, British Airways Visa, FDIC, American Express, Chase, Mastercard, Marriott, Southwest Airlines, D.C, you'll, Airlines, West Coast Locations: Iberia, Qatar, Europe, Aer Lingus, Finnair, Cathay Pacific, London, Aer, Iberia's, Chase, Avios, Marriott, New York, Los Angeles, U.S, gcmap.com, Miami, American, Caribbean, Central, Nassau, Bahamas, Belize, San Juan , Puerto Rico, SJU, Guatemala City, San Jose, Costa Rica, Cancun, Washington, Austin, Asia, JFK, Philadelphia, Amsterdam, East Coast, Madrid, Chevron
Elite membership tiersAmerican Airlines has four tiers of elite membership: AAdvantage Gold, AAdvantage Platinum, AAdvantage Platinum Pro, and AAdvantage Executive Platinum. You can earn Loyalty Points from flying on American Airlines, using a co-branded American Airlines credit card, or traveling with American Airlines partners. Earn miles with Barclays and Citi AAdvantage credit cardsThe easiest and quickest way to rack up American Airlines miles is by using an American Airlines AAdvantage credit card. American Airlines AAdvantage® MileUp®While not as lucrative as some of the other available American Airlines credit cards, at least the American Airlines AAdvantage® MileUp® doesn't charge an annual fee. American Airlines customers earn AAdvantage miles by flying with American Airlines or partner airlines, using AAdvantage co-branded credit cards, and participating in shopping and dining programs.
Persons: AAdvantage, , Cardholders, gunning, Silver, That's, American Airlines Miles Worth, you'll Organizations: Business Insider, Citi, Mastercard, Citi ®, American Airlines, Japan Airlines, Read, Airlines, oneworld, Barclays, Pro, American, AAdvantage, American Airlines Admirals Club, CitiBusiness, AA, American Airlines oneworld, Alaska Airlines British Airways Cathay, Iberia Japan Airlines Malaysia Airlines Qantas Qatar Airways Royal Air Maroc Royal Jordanian Airlines S7 Airlines American Airlines, Air, Cape Air China Southern Airlines Etihad Airways Fiji Airways GOL Airlines Hawaiian Airlines, Virgin, British Airways, Etihad, Nike, Hyatt, Marriott Bonvoy, Marriott, Hyatt and American Airlines, Booking American Airlines, Qantas, Cathay Pacific, Qatar Airways, Cathay, British, Eagle, Admirals Club, Oneworld Locations: AAdvantage, Alaska, Cathay, Iberia, Cape Air, Canada, Hawaii, Europe, North America, Asia, Australia, East, Africa, Cathay Pacific, U.S, Hong Kong, Japan, China, South Korea, New Zealand, Chevron
Timeline: How the CrowdStrike outage unfolded
  + stars: | 2024-07-20 | by ( Eva Rothenberg | ) edition.cnn.com   time to read: +10 min
Washington, DC, public transportation services — including trains and buses — begin experiencing delays, according to the Washington Metropolitan Area Transit Authority. At 5:30 a.m., US cybersecurity firm CrowdStrike tells customers that it was “aware of reports of crashes” of its software on Microsoft Windows operating systems, according to a company advisory viewed by CNN. Australian lenders ANZ and Westpac were also impacted, according to Downdetector, a website that tracks cyber outages. Other states also report impacts to their driving services, including Georgia, North Carolina, Texas and Tennessee. CrowdStrike would take steps “to prevent anything like this from happening again,” according to a statement on the company’s website.
Persons: Ted Wheeler, they’re, We’re, Charlotte, Biden, Joe Biden, George Kurtz, , Brigham, Dana, Blood, Andrea Cefarelli, Jenny Ficenec, , Kurtz, CrowdStrike Organizations: New, New York CNN, Federal Aviation Administration, American Airlines, FAA, Allegiant Airlines, Spirit Airlines, Washington Metropolitan Area Transit Authority, Metropolitan Transportation Authority, Microsoft, CNN, CrowdStrike’s, Fortune, White, National Security, Global, Australia’s Commonwealth Bank, Bank of Israel, ANZ, Westpac, ASB Bank . Portland, Emergency, Dispatch, United Airlines, Air Lines, Hartsfield Jackson International, Charlotte Douglas International Airport, , Miami International Airport, Customs, Border, Alaska State Troopers, Phoenix Police Department, Computer, Police, Rescue, Federal Communications Commission, US Department of Homeland Security, CrowdStrike, Social, US Department of Justice, UPS, FedEx, Massachusetts Department of Transportation, Vehicle, Mass, Penn Medicine, Northwell, Emory Healthcare, Farber Cancer Institute, Memorial Sloan Kettering Cancer Center, Provincial Health Services Authority, New York Blood Center, Northeast, Centers of America, Assurance Locations: New York, Alaska, Arizona, Delta, United, Washington, DC, New York City, North, Georgia, North Carolina , Texas, Tennessee, Massachusetts, Pennsylvania, Atlanta, Boston, British Columbia, New, Northeast United States, North Carolina, Virginia
The information for the following product(s) has been collected independently by Business Insider: CitiBusiness® / AAdvantage® Platinum Select® World Elite Mastercard®, Citi® / AAdvantage® Platinum Select® World Elite Mastercard®. Bottom line: The CitiBusiness® / AAdvantage® Platinum Select® World Elite Mastercard® is a good choice for small-business owners who fly American Airlines. CitiBusiness® / AAdvantage® Platinum Select® World Elite Mastercard® Insider’s Rating Info icon Business Insider's Ratings are decided by our editorial team. CitiBusiness® / AAdvantage® Platinum Select® World Elite Mastercard® review External link Arrow An arrow icon, indicating this redirects the user." Like most other cards, the CitiBusiness® / AAdvantage® Platinum Select® World Elite Mastercard® charges fees for cash advances, late payments, and returned payments.
Persons: CitiBusiness, it's, You'll, you've Organizations: Business, Mastercard, Citi ®, American Airlines, AA, Airlines, Citi, Barclays, Uber, Capital, American Airlines Admirals Club, Google, Virgin Islands, American Locations: Europe, American, AA.com, Hawaii, Canada, Virgin, Puerto Rico, United States, Hawaii , Alaska , Puerto Rico
The information for the following product(s) has been collected independently by Business Insider: AAdvantage® Aviator® World Elite Business Mastercard®, AAdvantage® Aviator® Red World Elite Mastercard®. How to Earn Miles With the AAdvantage® Aviator® World Elite Business Mastercard®The AAdvantage® Aviator® World Elite Business Mastercard® offers significantly more opportunities to earn bonus miles than its personal card counterpart, the AAdvantage® Aviator® Red World Elite Mastercard® . AAdvantage® Aviator® World Elite Business Mastercard® Fees and CostsThe AAdvantage® Aviator® World Elite Business Mastercard® comes with a $95 annual fee. Ink Business Preferred® Credit Card vs. AAdvantage® Aviator® World Elite Business Mastercard®The Ink Business Preferred® Credit Card is Business Insider's top choice for the best small business credit card for many reasons. American Express® Business Gold Card vs. AAdvantage® Aviator® World Elite Business Mastercard®The Amex Business Gold Card is another top choice small business credit card.
Persons: you'll, AAdvantage, You'll Organizations: Business, Mastercard, American Airlines, Barclays AAdvantage, American, Qatar Airways, Etihad, Alaska Airlines, Mastercard ®, Airlines, Google, AAdvantage Miles American, Oneworld, British Airways, Cathay, Japan Airlines, Malaysia Airlines, Qantas, Royal Air Maroc, Royal Jordanian Airlines, S7 Airlines, SriLankan Airlines . American, Air, China Southern Airlines, Etihad Airways, Fiji Airways, Hawaiian Airlines, Silver Airways, Admirals Club, Virgin Islands, Inflight American Airlines, Express, Ink, American Express, Chase, Aviator, eBay, Barclays Aviator, Barclays Locations: U.S, Cathay Pacific, Finnair, Iberia, Japan, Air Tahiti Nui, Cape Air, GOL Airlines, Hawaii, Canada, Virgin, Puerto Rico, Alaska
CNN —All flights from several major US airlines – including Delta, United and American Airlines – were grounded Friday morning due to a communication issue, according to the Federal Aviation Administration. The ground stop impacts all flights from the airlines, regardless of their destination, said the FAA. It’s unclear how long the ground stop will last, though the FAA suggested an update would be available by 5 a.m. Their grounding comes after a significant Microsoft outage brought Frontier Airlines to a standstill for hours on Thursday – though the ground stop for those airlines has since been lifted. The FAA also announced Friday morning all Allegiant flights would be grounded.
Persons: Frontier, SunCountry Organizations: CNN, American Airlines, Federal Aviation Administration, FAA, Microsoft, Frontier Airlines Locations: Delta, United, United States
American Airlines flight attendants reach new contract deal
  + stars: | 2024-07-19 | by ( ) edition.cnn.com   time to read: +2 min
Reuters —American Airlines’ 28,000 flight attendants have reached a tentative labor agreement with the company, their union said on Friday. The Association of Professional Flight Attendants, which represents the flight attendants, said the deal addresses their concerns about compensation, work rules and retroactive pay. Reached after more than three years of negotiations, the tentative agreement will be sent to the union’s board for review. Last month, the airline offered flight attendants a new contract with an immediate 17% wage increase and higher profit sharing in 2024, which the union rejected. American’s flight attendants had authorized their union to call a strike if there wasn’t a deal.
Persons: , Julie Hedrick, Pete Buttigieg, Julie Su, Joe Biden, Organizations: Reuters — American Airlines, Professional, White, Transportation, Labor
In 2022, Delta Air Lines offered passengers $10,000 cash to take a different flight after overselling a flight from Michigan to Minnesota amid the summer's post-pandemic travel chaos. DOT rules entitle passengers to hundreds of dollars in compensation if they are involuntarily bumped from a flight, under certain terms and conditions. How to lower the odds of getting bumped from a flightThere's nothing you can do to guarantee you won't get bumped from an overbooked flight, as one traveler who said he was bumped off an American Airlines flight learned the hard way. According to the DOT's 2023 consumer air travel data, Allegiant Air, Delta Air Lines, and Hawaiian Airlines involuntarily bumped 0, 3, and 5 people, respectively, over the entire year. On the other end of the spectrum, American Airlines and Frontier Airlines involuntarily bumped over 10,000 passengers each in 2023.
Persons: , Hurricane Beryl, Tayfun, doesn't, Constantine Johnny Organizations: Service, Transportation Security Administration, Business, Airlines, US Department of Transportation, Delta Air Lines, Anadolu Agency, Getty, Passengers, American Airlines, Hawaiian Airlines, American Airlines and Frontier Airlines Locations: Texas, Michigan, Minnesota
A 25-year-old man exposed himself and peed in the aisle on an American Airlines flight, according to law enforcement. Authorities said the man was arrested and charged with indecent exposure on July 3. AdvertisementAn American Airlines flight was diverted this week after authorities said a 25-year-old man exposed himself and urinated in the airplane's aisle mid-flight. American Airlines flight 3921, which was operated by Envoy Air, was traveling from Chicago to Manchester, New Hampshire, on July 3, the airline told Business Insider in a statement. This story is available exclusively to Business Insider subscribers.
Persons: Organizations: American Airlines, Authorities, Service, US, Office, Western, of, of New York . American Airlines, Envoy, Business Locations: Oregon, of New York, Chicago, Manchester , New Hampshire
The FAA is suing an American Airlines passenger for $81,950 after a 2021 flight incident. The passenger, Heather Wells, hit a flight attendant and tried to open the cabin door, the suit says. Unruly passenger incidents surged in 2021, and figures still remain well above pre-pandemic levels. AdvertisementA woman who was duct-taped to her seat on an American Airlines flight is facing a lawsuit from the Federal Aviation Administration. The suit said Heather Wells was flying first class from Dallas/Fort Worth to Charlotte, North Carolina.
Persons: Heather Wells, Organizations: FAA, American Airlines, Service, Federal Aviation Administration, Business Locations: Dallas, Fort Worth, Charlotte , North Carolina
When an airline sells you a service, you should be able to receive a refund if it doesn’t deliver. I asked this question last week when I had serious trouble connecting to Wi-Fi during an American Airlines flight. I figured that the nuisance of getting the money back would cost more than $17 of time and aggravation. Turns out I was wrong, according to over 100 readers who set me straight after I asked for advice in our weekly Your Money newsletter. Nearly everyone who asked for a refund when the Wi-Fi didn’t work properly got the money back.
Organizations: American Airlines
Read previewAmerican Airlines is facing backlash after saying that a 9-year-old girl should have seen the cellphone filming her in the bathroom in its initial lawsuit defense. Paul Llewellyn, an attorney for the girl's family, told Business Insider that the airline placing blame on the 9-year-old was "shocking." This story is available exclusively to Business Insider subscribers. He is also representing the family of a 9-year-old girl, who says Thompson filmed her in the bathroom during a flight from Texas to Los Angeles in January 2023. American Airlines told Business Insider in a statement that it does "not believe this child is at fault, and we take the allegations involving a former team member very seriously."
Persons: , Paul Llewellyn, Llewellyn, Estes Carter Thompson, Thompson Organizations: Service, American Airlines, Business, America Airlines, Airlines Locations: Charlotte , North Carolina, Boston, Texas, Los Angeles
The company was responding to a civil lawsuit filed against American Airlines claiming the girl, listed as Mary Doe, was “secretly filmed while using the airplane toilet” during an American Airlines flight in January 2023. A former American Airlines flight attendant, Estes Carter Thompson, 37, who federal investigators say secretly recorded several minors while they used the bathroom on different American Airlines flights last year, is also named in the lawsuit filed in Texas. American Airlines initially argued that the girl was at fault and negligent because she used a lavatory “she knew or should have known contained a visible and illuminated recording device.”In response to CNN’s request for comment on Monday’s filing, American Airlines said the filing was made in error by outside counsel retained by the airline’s insurance company. “The included defense is not representative of our airline, and we have directed it be amended this morning,” American Airlines said in a statement Wednesday. “They should never have taken such an outrageous position in the first place.”Llewellyn called American Airlines’ legal strategy “depraved” and “shocking.”“Instead of taking responsibility for this awful event, American Airlines is actually blaming our daughter for being filmed,” the child’s mother said in a statement.
Persons: Mary Doe, , Estes Carter Thompson, Paul Llewellyn, ” Llewellyn, , Thompson, Jane Doe Organizations: CNN, American Airlines, Airlines, DOJ, Department of Justice, Plaintiff Locations: Texas, Austin , Texas, Los Angeles , California, Massachusetts, Boston, North Carolina, Charlotte , North Carolina, Boston , Massachusetts
An employment verification letter American Airlines gives to some newly hired flight attendants documenting their salary has been circulating on Reddit, drawing attention to their low wages. The union says that flight attendants’ low salaries compared to top airline executives is a prime example of “corporate greed.”New flight attendants at American Airlines start at $27,000 per year. Robert Isom, the CEO of American Airlines, earned $31.4 million last year — 1,162 times more than a new attendant. American Airlines flight attendants have not gotten a raise since 2019, and the union is escalating its push for a new contract to raise wages. Flight attendants for United Airlines, Alaska Airlines and other carriers are also pushing for new contracts to raise wages.
Persons: haven’t, , , Robert Isom, Paul Hartshorn, APFA, Joe Biden, ” Hartshorn, Organizations: New, New York CNN, American Airlines, Association of Professional, Nutrition Assistance, SNAP, CNN, United Airlines, Alaska Airlines, Bureau of Labor Statistics, Railway Labor, Board, Airlines, “ Management, Southwest Airlines Locations: New York, Massachusetts
Some airlines are using artificial intelligence to improve travel. United Airlines uses ConnectionSaver, an AI-powered tool that helps manage connecting flights. And Smart Gating technology helps American Airlines flights find the nearest available gate. Industry leaders like United Airlines and American Airlines are using AI tools to create a smoother travel experience, a welcome effort for passengers who experienced an average flight delay of 53 minutes last year. One of the most impactful ways airlines are using AI — according to The New York Times — is helping determine whether a plane should wait for its connecting passengers.
Persons: , The New York Times — Organizations: United Airlines, American Airlines, Service, Industry, The New York Times, Business
New York CNN —If you took an American Airlines flight in the 1960s, you’d be wined and dined from the Coach-class “Royal Coachman” menu. “Meal service was once a point of pride,” said Henry Harteveldt, who covers the travel industry for Atmosphere Research Group. Meal service was a big focus of [competition] because entertainment options were more limited,” Harteveldt said. The September 11 attacks accelerated the decline of free airline meals. Airline meals had been the brunt of jokes and criticism for decades, but now people miss them.
Persons: you’d, , Henry Harteveldt, Peter Stackpole, Robert Crandall, Blaise Waguespack, It’s, Beef, ” Harteveldt, Rob Welham, Molly Brandt Organizations: New, New York CNN, American Airlines, Atmosphere Research, Pan American Airline, Shutterstock Airlines, Carriers, Singapore Airlines, Michelin, Embry, Riddle Aeronautical University, , Smithsonian, ” Airlines, “ Airlines, British Airways, Camera, Airlines, Continental Airlines, North America, mojo Locations: New York, Daytona Beach , Florida, Delta, North
An elderly woman named Patricia says American Airlines keeps getting her age wrong. Patricia told the BBC: "It was funny that they thought I was only a little child and I'm an old lady!" AdvertisementBut she said it was not the first time American Airlines had mistaken her for a baby. American Airlines did not immediately respond to a request for comment from Business Insider. In 2022, 12,000 American Airlines flights were left without pilots after a glitch allowed them to drop assignments.
Persons: Patricia, Organizations: American Airlines, Airlines, Service, BBC, BBC . American Airlines, Business Locations: Chicago, Marquette , Michigan, Europe
CNN —The union representing pilots at American Airlines says it is seeing a “significant spike” in safety issues on flights. There were roughly a dozen incidents on United Airlines flights last month alone, according to a CNN analysis, which prompted CEO Scott Kirby to send a safety message to customers. “While United Airlines is currently under public and government scrutiny, it could just as easily be American Airlines,” said the message from the union’s safety committee, urging members to report problems and to resist being rushed or intimidated. “As the last link in the safety chain, our passengers and crew depend on us to be the strongest link in that chain,” the message said. American Airlines insisted in a statement that safety is its top priority, saying that “our robust safety program is guided by our industry-leading safety management system.”“It includes a multitude of collaborative programs — and regular touchpoints — with the FAA and all our unions, including APA, to further bolster our strong safety record and enhance our ever-evolving safety culture,” the company added.
Persons: Scott Kirby, Organizations: CNN, American Airlines, Allied Pilots Association, Alaska Airlines Boeing, United Airlines, FAA, APA
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