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The new Alexa aims to be a personalized assistant, handling diverse tasks across different devices. Amazon's AI-powered Alexa upgrade could launch with several major partners handling specific tasks such as ride-hailing, grocery shopping, and restaurant reservations, Business Insider has learned. The partner companies would become the primary option for handling those specific tasks on the upgraded Alexa. Amazon is revamping Alexa with ChatGPT-like AI features, BI first reported in January. Internally codenamed Banyan or Remarkable Alexa, the upgrade has the potential to significantly improve the voice assistant with AI features.
Persons: Uber, Spokespeople, Thumbtack, Andy Jassy, Jassy Organizations: Partners, Ticketmaster, BI, Amazon, Alexa, ChatGPT, Uber
Amazon plans to integrate its AI chatbot Q with Microsoft's Office 365 service. Amazon Q, launched in April, faces competition from Microsoft's own Copilot AI assistant. At the moment, most Q users access the Amazon AI chatbot through its website, or messaging apps like Slack and Teams. It's part of a set of new Q features Amazon is working on, including a browser extension, the document said. This year alone, he said, Amazon Q has "resolved over 1 million internal Amazon developer questions," saving more than 450,000 hours of work.
Persons: , Patrick Neighorn, Q, Matt Garman Organizations: Microsoft's, Service, Microsoft, Business, Excel, Amazon, AWS, Gartner, LinkedIn Locations: Microsoft's
Amazon CEO Andy Jassy denied speculation that the company's five-day in-office mandate was made to further reduce head count or appease city officials. "We urge you to reconsider your comments and position on the proposed 5-day in-office mandate," the letter said. The letter included anecdotes from AWS staffers who detailed how the five-day in-office mandate will impact their "life and work." Jassy acknowledged Tuesday that the five-day in-office mandate will be an adjustment for employees. WATCH: AWS CEO says employees unhappy with 5-day office mandate can leave
Persons: Andy Jassy, I've, Jassy, Matt Garman, Garman, he's Organizations: New York Times DealBook, Jazz At Lincoln Center, Amazon, CNBC, Employees, Reuters, Amazon Web Services, Seattle Locations: New York City
Business Insider obtained a recording of Amazon CEO Andy Jassy's latest all-hands meeting. Jassy said Amazon's RTO policy is not a 'backdoor layoff' strategy. The RTO policy aims to strengthen company culture, not cut costs, he said. This is very much about our culture and strengthening our culture," Jassy said, adding that the only city Amazon notified ahead of time about its RTO mandate was Seattle. Amazon Web Services CEO Matt Garman said in a staff meeting last month that 9 out of 10 Amazon employees he'd spoken with were "excited" by the change.
Persons: Andy Jassy's, Jassy, Amazon's, , Andy Jassy, Matt Garman, there's, I'm, it's Organizations: Amazon, Service, Business, Web Locations: Seattle
Insider Today: Big Tech battle royale
  + stars: | 2024-11-03 | by ( Matt Turner | ) www.businessinsider.com   time to read: +5 min
Sign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . On the agenda today:Related Video How Twitter panic took down Silicon Valley BankBut first: Takeaways from a big week in Big Tech. All about AI, all the timeGetty Images; Jenny Chang-Rodriguez/BIThe trillion-dollar giants of Big Tech reported earnings this week, beating estimates and committing billions to AI. The disappearing tech freebiesMint Images - David Arky/Getty, masterzphotois/Getty, Tyler Le/BIAfter years of upping the ante with everything from exercise classes to laundry services, tech companies are clamping down on freebies.
Persons: , we'll, Jenny Chang, Rodriguez, Sundar Pichai, execs, Mark Zuckerberg, Natalie Ammari, Tesla, James Yates, David Arky, Tyler Le, BI's Graham Flanagan, Matt Garman Organizations: Business, Service, Big, Big Tech, Apple Apple, underwhelmed, Apple Intelligence, Meta Meta, Nvidia, Microsoft Microsoft, United States Army, Amazon Locations: Big Tech, China, Italy, Spain, New Zealand, Hawaii
In today's big story, Big Tech is pulling back on the freebies for its employees . The perks help recruit and retain talent and keep employees working at the office. Some Amazon employees aren't buying it. It's not all bad news for Amazon employees, though. Some Amazon employees support Jeff Bezos' controversial WaPo decision.
Persons: , David Arky, Tyler Le, Insider's Lara O'Reilly, Rob Price, Hugh Langley, Sydney Bradley, It's, Matt Garman, Frederic J . BROWN, BI's Jyoti Mann, Ashley Stewart, Garman, Stave Huffman, Spencer Platt, Natalie Ammari, Tesla, Meta, Jenny Chang, Rodriguez, Harris, Trump, you'll, Jeff Bezos, Bezos, Dan DeFrancesco, Jordan Parker Erb, Hallam Bullock, Milan Sehmbi Organizations: Business, Service, Microsoft, SEC, Big Tech, Meta, Citibank, Tech, Services, Getty, Amazon Web Services, Amazon, BI, Google, Semiconductor, Intel, Washington Post, Apple Locations: OpenAI, AFP, New York, London
AWS CEO Matt Garman has been sent a letter from employees protesting his pro-RTO comments. Over 500 employees have signed a letter, sent on Wednesday, urging Garman to reconsider the plans. AdvertisementAmazon Web Services CEO Matt Garman is facing backlash from some employees over his comments about its return-to-office policy, according to an open letter obtained by Business Insider. The policy is stricter than at Amazon's peer companies and, by some accounts, stricter than Amazon's office work policy before the pandemic. The letter has been signed by 523 staff from Amazon and AWS, with 172 of those including their names.
Persons: Matt Garman, Garman, , Matt doesn't, Elizabeth Rutledge, Garman's, Andy Jassy, Margaret Callahan, we're, Amazon's, Jyoti Mann, Ashley Stewart Organizations: Service, Web, Business, AWS, BI, American Express, Amazon Locations: jyotimann
In leaked messages, Amazon employees are divided, with some supporting his call. Related storiesSome Amazon employees agreed, according to the Slack messages obtained by BI. Other Amazon employees said it was "silly" and "sad" to see so many Washington Post readers cancel their subscriptions over the endorsement issue. 'Suspicious and worrisome'Still, some of Amazon employees who weighed in on the company's internal Slack were suspicious of Bezos's true motivation. Other Amazon employees were more blunt, saying they were going to cancel their own Washington Post subscriptions.
Persons: Jeff Bezos, , Jeff Bezos's, Bezos, Slack, Donald Trump, I'd, Trump, Dave Limp, Matt Garman, he's, It's, it's Organizations: Washington Post, Amazon, Service, Business, BI, Democratic, Spokespeople, Washington, Blue, Trump Locations: Amazon, Washington
Electricity and labor headwinds slow Amazon's data center buildout. AdvertisementAmazon is spending heavily on data centers to support booming AI workloads, putting it on pace to build 240 new facilities by 2040, one estimate found. David Cahn, a Sequoia Capital general partner, recently predicted data center delays across the sector. Bernstein Research recently estimated that electricity demand for AI data centers could exceed supply in just two years without action. An Amazon data center in Oregon.
Persons: , It's, David Cahn, Marc Wulfraat, MWPVL, we've, Bernstein, Amazon's, Matt Garman, JOSH EDELSON, Garman, Manuel Pineda, Pineda, Owens Corning Organizations: Service, Sequoia Capital, Energy, Amazon, Boston Consulting Group, Bernstein Research, Business, Web, San Francisco 49ers, BI, AWS, Uptime Institute, Center, Survey Locations: AMER, Americas, Oregon , Ohio, Northern Virginia, Amazon's Portland, Arizona, Indiana, Pennsylvania, Silicon Valley, Santa Clara , California, Santa Clara, Levi's, City, Santa, Oregon
Amazon Web Services CEO Matt Garman defended the company's return-to-office mandate for January. AdvertisementAmazon Web Services CEO Matt Garman reiterated on Monday night why the recently announced return-to-office mandate is right for the company. Amazon CEO Andy Jassy announced last month that most corporate employees would be required to return to the office five days a week starting in January. When BI reached out about Garman's comments last week, an Amazon spokesperson declined to comment but pointed to Jassy's RTO announcement in September. BI's Ashley Stewart viewed internal messages after the policy was announced, showing that some Amazon employees were unhappy with the change.
Persons: Matt Garman, Garman, , Andy Jassy, BI's Ashley Stewart Organizations: Amazon Web, Service, Web, Amazon, Business, BI
Nine out of 10 employees are 'excited' by the change, Garman said, but those who disagree are welcome to leave. AdvertisementThe majority of Amazon employees favor the company's new five-day return-to-office policy, Amazon Web Services CEO Matt Garman has told staff during an all-hands meeting. Garman addressed the RTO policy introduced by Amazon in September, which has faced strong pushback from some employees. It is Garman's first official response to Amazon's new RTO policy and comes after the company received backlash from some employees. Related storiesDuring the all-hands meeting, Garman said employees will not always need to be in the office.
Persons: Matt Garman, Garman, , we're, Andy Jassy's Organizations: Business, Service, Amazon, Web, AWS
Amazon 's cloud boss on Thursday gave employees a frank message about the company's recently announced five-day in-office mandate. Staffers who don't agree with Amazon's new policy can leave, Amazon Web Services CEO Matt Garman said during an all-hands meeting at the company's second headquarters in Arlington, Virginia. "If there are people who just don't work well in that environment and don't want to, that's OK, there are other companies around," Garman said, according to a transcript viewed by CNBC. The company's previous return-to-work stance required corporate workers to be in office at least three days a week. The move has spurred backlash from some Amazon employees who say they're just as productive working from home or in a hybrid work environment as they are in an office.
Persons: Matt Garman, Garman, Adam Selipsky, he's, didn't Organizations: Amazon Web, CNBC, Reuters, Amazon, Employees, Microsoft, Google, AWS Locations: Arlington , Virginia
It was unclear what percentage of the 250,000 seasonal workers, which include staff in sort centers, fulfillment centers and delivery stations, would be in fulfillment centers or transport employees. The transport employees will not include delivery service partners or their teams, according to a company spokesperson. Online holiday shoppers are expected to spend a record $240.8 billion, up 4.9% from last year. While Amazon's hiring plans remain flat compared to last year, the company is still outpacing big box competitor Target, which will tack on 100,000 workers for the season. An Amazon spokesperson said the Teamsters have "misrepresented the facts" as the union accuses Amazon of retaliating against BTS for drivers unionizing.
Persons: Sandy Gordon Organizations: Global Operations, Mastercard, National Labor Relations Board, International Brotherhood of Teamsters, Amazon, Teamsters, BTS, unionizing Locations: Tracy , Calif
Amazon recently launched Cedric, an internal AI chatbot, to boost employee productivity. Cedric is a "general purpose AI chatbot" that is "safer than ChatGPT," according to an internal document obtained by BI. Cedric's goal is to help Amazon employees increase their productivity and job satisfaction as external AI tools are not available for security reasons, the document added. Earlier this year, Amazon formalized internal guidelines that ban external AI tools, including ChatGPT, for business purposes. Approved for 'highly confidential data'Cedric is one of the many AI tools Amazon recently launched or is building internally.
Persons: Cedric, , It's, Amazonians, it's, JP Morgan Chase, Claude, Cedric doesn't Organizations: Amazon, Service, BI, ChatGPT Enterprise, Enterprise, Microsoft, ChatGPT, Apple, Samsung, chatbot, Cedric, Software, Amazon Web Services Locations: OpenAI
Amazon recently launched Cedric, an internal AI chatbot, to boost employee productivity. Amazon has repeatedly warned employees not to use third-party AI chatbots, including ChatGPT. Cedric is a "general purpose AI chatbot" that is "safer than ChatGPT," an internal document obtained by BI said. Earlier this year, Amazon formalized internal guidelines that ban external AI tools, including ChatGPT, for business purposes. Approved for 'highly confidential data'Cedric is one of the many AI tools Amazon recently launched or is building internally.
Persons: Cedric, , It's, Amazonians, it's, JP Morgan Chase, That's, Claude, Cedric doesn't Organizations: Amazon, Service, BI, ChatGPT Enterprise, Enterprise, archrival Microsoft, ChatGPT, Apple, Samsung, Cedric, Software, Amazon Web Services Locations: OpenAI
Amazon's return-to-office mandate is a move to cut head count, says Stanford economist Nicholas Bloom. AdvertisementAmazon's strict return-to-office push is an attempt to reduce head count, according to Stanford economist Nicholas Bloom. Amazon's strict stance on full-time office work is still somewhat of an anomaly within the tech industry. Cost-cutting moveIn the memo announcing the RTO policy, Amazon CEO Andy Jassy hinted at plans to reduce managers. "They clearly thought about this long and hard and presumably calculated it was more cost-effective to run a head count reduction via an RTO than active layoffs.
Persons: Amazon's, Nicholas Bloom, Bloom, , Fortune, OpenAI, Andy Jassy, Jassy Organizations: Stanford, Google, Microsoft, Service, Amazon, Flex, Meta, Business Locations: Germany
Amazon workers have until January before they'll be expected in corporate offices five days a week, but some aren't expecting to stick around that long. In a recent survey of 2,585 Amazon employees on anonymous job review site Blind, 73% said they are considering looking for a new job following CEO Andy Jassy's recent memo announcing a full-time return-to-office. Further, 80% of the Amazon professionals polled reported that they know of a colleague considering looking for another job because of the announcement. Another survey from Glassdoor finds that 74% of Amazon workers are "rethinking" the future of their careers, whether at the tech giant or elsewhere. Amazon workers are "strongly dissatisfied" with the policy change, according to an anonymous survey created by employees, reported by Fortune.
Persons: they'll, Andy Jassy's, Jassy, we've Organizations: Slack, Amazon, CNBC
Read previewAmazon is waving goodbye to remote work. Workers were previously told to come in at least three days a week, but Amazon seems eager to end pandemic-era habits. AdvertisementThe memo outlined extenuating circumstances such as illness, a household emergency, and the need to finish coding in a more isolated environment as scenarios when remote work may be permitted. Jones, however, does not believe this new requirement will spell the end of remote work. AdvertisementIn the context of globalization, she said, Amazon employees will still be working remotely with each other because they're based in different locations.
Persons: , Andy Jassy, Jassy, Gemma Dale, Liverpool John Moores, Dale, Amanda Jones, Jones, Khaddage, Diab, it's Organizations: Service, Workers, Business, King's College London, Amazon, AM Bank Locations: Washington, Arlington , Virginia, Liverpool, Khaddage Bou, Diab
AdvertisementFor most of my time at Amazon, I've been going into the office five days a week. When Amazon RTO rules started requiring people to come into the office three days a week, I noticed that in-person work helped me and my team collaborate better. Roughly a month after I started, I decided to work in the office five days a week. I heard rumors about Amazon employees "coffee badging" on the news, but I don't personally know of anyone who's done it. In-person work has helped my team collaborate and improved my focusI heard about Amazon's new RTO policy, requiring employees to come in five days a week, on Monday.
Persons: , Luka Emrashvili, I've, It's, I'd, they'd, We've Organizations: Service, Business, Amazon, Big Tech Locations: Amazon, New York, I'm, Georgia, Eastern Europe, weren't, Bryant
This as-told-to essay is based on a conversation with an Amazon worker in Germany who spoke anonymously to protect their privacy. Amazon notified all employees on Monday about the new return-to-office mandate requiring us to come into the office five days a week from January. Before Amazon made the announcement this week, I already had a feeling that a stricter return-to-office mandate was coming in 2025. I see the value in coming together occasionally and brainstorming, but outside that, it's unnecessary to always work from the office. The consensus among other Amazon employees I've spoken to is that they plan to leave when the economy and job market improve.
Persons: I'm Organizations: Service, Business, Amazon Locations: Germany
Read previewOn Monday, Amazon mandated corporate workers return to the office five days a week beginning January 2nd. AdvertisementHere's a list, in alphabetical order, of major companies requiring employees to return to offices. BlackRockLast year, BlackRock mandated employees return to the office four days a week. MetaMeta updated its remote work policies in September 2023, requiring employees to head into the office three days a week. AdvertisementWalmartAlong with slashing hundreds of jobs, Walmart also asked previously remote employees in the US to move to offices.
Persons: , Goldman Sachs, Andy Jassy, We've, Jassy, Insider's Ashley Stewart, It's, Apple's, Tim Cook, Rob Goldstein, Caroline Heller, Chipotle, Bob Iger, Iger, signees, David Solomon, Fortune, Fiona Cicconi, Arvind Krishna, Jamie Dimon, Redfin, Glenn Kelman, Salesforce Salesforce, Marc Benioff, Howard Schultz, Schultz, Tesla, Elon Musk, nodded, Musk, X, Yao Yue, Yue, Dara Khosrowshahi Organizations: Service, JPMorgan, Business, Amazon, Apple, BlackRock, Hudson, Bloomberg, Citigroup Citigroup, HSBC Holding Plc, Barclays, Citigroup, Reuters, Disney, The Washington Post, CNBC, Google, San Francisco Bay Area, IBM IBM, IBM, Meta Meta, Frisco, San Francisco Standard, Engineers, Starbucks, Elon, Twitter, National Labor Relations, Walmart, Street Journal Locations: Seattle, New York City, San Francisco Bay, San Francisco, Dallas , Atlanta, Toronto, Arkansas, New Jersey
Go to newsletter preferencesSign up to get the inside scoop on today’s biggest stories in markets, tech, and business — delivered daily. The move furthers the Big Tech trend of flattening org charts that Mark Zuckerberg and others like Elon Musk have talked about in recent years while preaching the need for efficiency. Related stories"I don't think you want a management structure that's just managers managing managers, managing managers, managing managers, managing the people who are doing the work," the Meta CEO reportedly said in an internal meeting in January 2023. Before Meta's layoffs, Zuckerberg said he inquired about the average number of direct reports each manager had at Meta and learned it was around three to four. AdvertisementBut if Amazon is following Meta and other Big Tech companies' lead — don't be surprised if a middle-management culling is on the horizon.
Persons: , Mark Zuckerberg, Elon, Andy Jassy, he's, Jassy, Zuckerberg, Meta, Shopify, Brian Chesky, Business Insider's Ashley Stewart Organizations: Service, Amazon, Business, Meta, Wall Street, Big Tech Locations: Silicon Valley, Airbnb
Read previewSorry, Amazon employees. CEO Andy Jassy announced on Monday that starting next year, Amazon employees must be in the office five days a week. Amazon's announcement comes after 15 months of hybrid work — employees had to be in three times a week. Some employers like Amazon are looking to take back powerIn the pandemic era, the labor market favored office workers. Oftentimes, introverted employees work better outside the office, and some people find that the pressure of in-person work can stifle productivity and deep thinking, Duffy said.
Persons: , Andy Jassy, Goldman Sachs, Caitlin Duffy, Duffy, Julia Hobsbawm, Hobsbawm, Amazon's Jassy, Jassy, Nicholas Bloom, who's, Bloom, what's, Deborah McGee, McGee, Gen Z, they're Organizations: Service, Business, Slack, Employees, JPMorgan, Gartner, Stanford, Research, Data Technologies, PZI Locations: America
A Business Insider reporter found out by enlisting in the city's 'elite squad of anti-rat activists.' What's on deck:This story is available exclusively to Business Insider subscribers. In February 2023, it announced plans to require most office workers to show up in-person three days a week. And in the hyper competitive world of Big Tech, other tech giants might follow suit rather than risk getting bad-mouthed by rivals to their clients. How can insert Big Tech company really serve you best when its people are home half the time?
Persons: , RTO Nickilford, Maria Ivanova, Getty, Tyler Le, Andy Jassy, Slack, It's, Miranda Jones, Donald Trump, Trump, Fundstrat's Tom Lee, Elon Musk, Joe Biden, Kamala Harris, Apple's, TikTok, Chris Williams, We're, Stephen Nedoroscik, Anna Delvey, Dan DeFrancesco, Hallam Bullock, Milan Sehmbi, Amanda Yen Organizations: Service, New York, Business, Amazon, Big Tech, Employees, McKinsey, Trump Media, Vanguard, Anadolu, Getty, Elon, Taiwan Semiconductor Manufacturing Company, Nvidia, Apple, DOJ, Microsoft, Open, It's Locations: New, North America, New York, London
AdvertisementThese AWS staffers were asked to find at least one sales opportunity each month for Q, Amazon's AI assistant, and Bedrock, the company's AI platform. AdvertisementMany AWS sales teams have new performance targets tied to AI products. AdvertisementHitting these goals is important for Amazon employees because that can result in higher performance ratings, a key factor in getting a raise or promotion. The "Find One, Launch One, Ramp One" initiative includes AWS sales architects. More pressure but also more rewardsAmazon is also doling out bonuses and other forms of potentially higher pay for AI sales success.
Persons: , Matt Garman, salespeople, AWS's, Garman, Microsoft Satya Nadella, Justin Sullivan, Q, hasn't Organizations: Service, North, Business, AWS, Messaging, Amazon, Microsoft, Google, BI, there's, Amazon Connect Locations: North America
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