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During the COVID-19 pandemic, Twitch almost doubled its daily user base. Lenke Taylor, Twitch's chief people officer, details how the company adjusted its culture virtually. "A lot of these initiatives were fueled by the passion and direct input of our employees," Taylor said. Her tactical objectives were focused around driving more accountability in hiring, training, employee support, and access to company programs. An employee centric approachDuring the pandemic, Taylor said she learned that empathy is more important than ever.
Cortez wrote publicly about her own struggles to show staff the importance of mental wellness. She encouraged Glassdoor to publish its first Diversity & Inclusion Transparency report in 2020. At Glassdoor, Cortez told Insider, the pandemic put even greater pressure on her and her team to display strong leadership. Cortez shaped Glassdoor's remote-work policy based on employee feedbackCortez joined Glassdoor, which now employs more than 1,000 people, in August 2019. On March 9, 2020, Cortez led Glassdoor in instituting a remote-work policy and gathering employee feedback on how the shift was working out.
Oldham brought in a new chief diversity officer who helped reshape the company's equity efforts. Over the past year, Zoom added new leadership in cybersecurity, engineering and product, and a chief diversity officer. These workers were tasked with handling the initial bursts of demand, as well as a sharp shift to remote work. YouTubeFor newer employees, Oldham put a heavy emphasis on their digital onboarding program. Zoom announced the hiring of chief diversity officer Damien Hooper-Campbell in late May 2020.
Marissa Andrada is chief diversity, inclusion, and people officer at Chipotle. When Andrada, now the chief diversity, inclusion, and people officer at Chipotle, was growing up, her parents encouraged her to pursue a career in medicine. In 2020, Chipotle promoted nearly 11,000 employees, HR Dive reported, and more than 70% of the chain's general managers came up internally. In a statement provided to Insider, Chipotle Chief Corporate Affairs Officer Laurie Schalow said the lawsuit was a "dramatic overreach." Between March and September 2020, according to Chipotle, the number of employees using Chipotle's EAP and advocacy services increased fourfold.
The bank retrained over 20,000 employees for new roles while 85% of the company worked remotely. CHRO Sheri Bronstein shared her approach during this time and what she learned from the experience. "2020 led to more discussions and immediate actions among myself and fellow C-suite executives than ever before," Bronstein told Insider. Bronstein was named one of Insider's 2021 HR Innovators for how her 2,600-person team supported workers over the past year. Its $6 million relief fund provided grants to those with emergency financial hardships and regular coronavirus PCR tests were offered to employees working in offices or retail branch locations.
Our list of top innovators includes HR executives from Chipotle, Zoom, and Glassdoor. This article is part of a series highlighting high achievers in HR called "Most Innovative HR Leaders." The most successful HR leaders listened closely to employees and used their ideas to build more effective diversity, equity, and inclusion programs. We asked our readers to tell us about innovators in the HR space, and then we picked 33 outstanding leaders across industries. Here are the top 33 innovators in HR (in alphabetical order by last name) and their exclusive insights on building the future of work.
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