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☆ CrowdStrike outage: What we know 4 days after a software update brought down computer systems around the world
▼ + stars: | 2024-07-22 | by ( Zoe Sottile | ) edition.cnn.com time to read: +7 min

CNN —Four days after a faulty software update from a cybersecurity company unexpectedly brought down computers and technical systems across the world, airlines and some other companies are still experiencing delays and other technical problems. The outage was related to a software update rolled out by CrowdStrike, a major US cybersecurity firm. The issue is specific to Falcon, one of CrowdStrike’s main software products, and is not impacting Mac or Linux operating systems, according to the advisory. US-based carriers American Airlines, United Airlines, Delta Air Lines, Allegiant Airlines, SunCountry and Frontier Airlines all reported issues on Friday. More than 1,200 Delta flights were canceled on Sunday, after the carrier canceled 1,208 flights on Saturday, according to FlightAware.

Persons: ” –, Patrick Anderson, —, CrowdStrike, “, George Kurtz, Kurtz, Crowdstrike, United, Delta, Pete Buttigieg, Ed Bastian, ” Buttigieg, Bastian, it’s, David Kennedy, “ It’s, ” Kennedy, “ There’s, Buttigieg, Brigham, Dana Organizations: CNN, Microsoft, Anderson Economic Group, Fortune, Travelers, Marriott International, American Airlines, United Airlines, Delta Air Lines, Allegiant Airlines, Frontier Airlines, Delta Airlines, Delta, Delta Air, Department, Turkish Airlines, Jetstar, Hong Kong Express, Cebu Pacific, Binary Defense, Mass, Penn Medicine, Mount, Mount Sinai Health, Emory Healthcare, Farber Cancer Institute, New, Memorial Sloan Kettering Cancer Center, Government, Social Security, Department of Motor Vehicles, UPS, FedEx Locations: Delta, FlightAware, Jetstar Japan, Hong, Massachusetts, Pennsylvania, Mount Sinai, New York, Atlanta, Boston, Arizona, Alaska, Washington ,

☆ Global IT outage leaves thousands stranded at airports amid chaos at hospitals, government agencies and 911 systems
▼ + stars: | 2024-07-20 | by ( Dalia Faheid | ) edition.cnn.com time to read: +10 min

All flights were grounded for United Airlines, Delta Air Lines, American Airlines and Allegiant Airlines on Friday. Meanwhile, thousands of companies around the world are struggling with payment processing after the outage brought down systems across a wide range of businesses. Airlines, banks, TV channels and other businesses were disrupted worldwide on Friday following a major computer systems outage linked to an update on an antivirus program. In addition to hospitals, blood donation centers have experienced challenges and are altering blood shipment methods due to flight delays. The Social Security Administration closed its local offices to the public on Friday after the outage shut down numerous services.

Persons: ”, “, Kiah Hampton, Hampton, Jennifer Small, ” Small, Ty Kelley, “ I’m, Miya Haney, Dave DeWalt, George Kurtz, ” Kurtz, Etienne Laurent, Kim Brown, ” Brown, Laura Topete, ” Topete, Ted Wheeler, Kathy Hochul Organizations: CNN, Microsoft, United Airlines, Delta Air Lines, American Airlines, Allegiant Airlines, Airlines, Atlanta’s Hartsfield, Jackson International Airport, ” Spirit Airlines, Shipping, UPS, FedEx, Marriott International, Hilton, McAfee, Infrastructure Security Agency, Delta Airlines, Getty, Kaiser Permanente, Health, Hospital Medical, Epic Systems, US Department of Health, Human Services, York Blood Center, Angeles, Superior Court, Department, ”, United States Customs, Border Protection, CBP, Social Security Administration, US Department of Justice Locations: United States, Los Angeles, ” New Jersey, Jersey, Philadelphia, Boston, Alaska, Phoenix, New York City, Texas , Tennessee, North Carolina, Georgia, Airlines, Kaiser, San Jose , California, Portland , Oregon, Southern California, San Diego County, Arizona, Maricopa County, New York

☆ Timeline: How the CrowdStrike outage unfolded
▼ + stars: | 2024-07-20 | by ( Eva Rothenberg | ) edition.cnn.com time to read: +10 min

Washington, DC, public transportation services — including trains and buses — begin experiencing delays, according to the Washington Metropolitan Area Transit Authority. At 5:30 a.m., US cybersecurity firm CrowdStrike tells customers that it was “aware of reports of crashes” of its software on Microsoft Windows operating systems, according to a company advisory viewed by CNN. Australian lenders ANZ and Westpac were also impacted, according to Downdetector, a website that tracks cyber outages. Other states also report impacts to their driving services, including Georgia, North Carolina, Texas and Tennessee. CrowdStrike would take steps “to prevent anything like this from happening again,” according to a statement on the company’s website.

Persons: Ted Wheeler, they’re, We’re, Charlotte, Biden, Joe Biden, George Kurtz, ”, Brigham, Dana, Blood, Andrea Cefarelli, Jenny Ficenec, “, Kurtz, CrowdStrike Organizations: New, New York CNN, Federal Aviation Administration, American Airlines, FAA, Allegiant Airlines, Spirit Airlines, Washington Metropolitan Area Transit Authority, Metropolitan Transportation Authority, Microsoft, CNN, CrowdStrike’s, Fortune, White, National Security, Global, Australia’s Commonwealth Bank, Bank of Israel, ANZ, Westpac, ASB Bank . Portland, Emergency, Dispatch, United Airlines, Air Lines, Hartsfield Jackson International, Charlotte Douglas International Airport, ”, Miami International Airport, Customs, Border, Alaska State Troopers, Phoenix Police Department, Computer, Police, Rescue, Federal Communications Commission, US Department of Homeland Security, CrowdStrike, Social, US Department of Justice, UPS, FedEx, Massachusetts Department of Transportation, Vehicle, Mass, Penn Medicine, Northwell, Emory Healthcare, Farber Cancer Institute, Memorial Sloan Kettering Cancer Center, Provincial Health Services Authority, New York Blood Center, Northeast, Centers of America, Assurance Locations: New York, Alaska, Arizona, Delta, United, Washington, DC, New York City, North, Georgia, North Carolina , Texas, Tennessee, Massachusetts, Pennsylvania, Atlanta, Boston, British Columbia, New, Northeast United States, North Carolina, Virginia

☆ What to know if you’re traveling this weekend amid the global tech outage
▼ + stars: | 2024-07-19 | by ( Cnn Staff | ) edition.cnn.com time to read: +10 min

Here’s what to know if you’re planning to travel this weekend. David J. Phillip/APUS-based carriers American Airlines, United Airlines, Delta Air Lines, Allegiant Airlines, SunCountry and Frontier Airlines all reported issues on Friday. Crews have limits on their working hours, so staffing challenges cascade along with flight delays. That all depends on the type of ticket you have, the airline you’re flying with and whether you have travel insurance (which is always a good idea). If you’re set to travel soon, wherever you are in the world, it’s worth double checking your individual journey status before you travel.

Persons: What’s, It’s, CrowdStrike, David J, Phillip, Cirium, it’s, William Sikora III, you’re, ” Lousson Smith, Aaron Chown, Trenitalia Organizations: CNN, Microsoft, United Airlines, American Airlines, Delta Air Lines, Allegiant Airlines, Frontier Airlines, Federal Aviation Administration, FAA, Ryanair, Air, Turkish Airlines, KLM Royal Dutch Airlines, AirAsia, Dubai, Philadelphia International, Berlin, Amsterdam’s, Edinburgh Airport, CNN Travel, EU, Insurance, Airlines, British Airways, National Rail, Washington , D.C, Washington Metropolitan Area Transit Authority, Metropolitan Transportation Authority, MTA Locations: Air France, Europe, ” Spain’s, Madrid, Barcelona, Delta, –, London's Victoria, London, Italy, Washington ,, New York

☆ Frontier Airlines no longer has a customer service phone line
▼ + stars: | 2022-11-26 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +2 min

New York CNN —Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Customers seeking help or information from the carrier must deal with an online chatbot, social media channels or WhatsApp. Customers who call the customer service phone number now are greeted with an automated message that says, “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We also have a chat service available 24/7.”Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents. It’s no wonder Frontier wants to get rid of customer service over the phone.

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