Japan's two largest commercial airlines are toughening their stances against travelers who verbally or physically abuse airline staff. Japan Airlines and All Nippon Airways updated their websites Friday with "customer harassment" policies, in the wake of rising instances of front-line worker abuse occurring across industries in Japan. "This has placed a significant burden on our employees, leading to cases where some have been forced to take leave," she said. Japan Airlines' policy also mandates airline staff to undergo harassment training — employees will be provided manuals detailing how to quickly and appropriately respond to "malicious" behavior. Both airlines' policies state that travelers who harass employers will be issued a warning, after which consequences can include denial of boarding and police involvement.

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Persons: ANA's Yoshiko Miyashita Organizations: Japan Airlines, All Nippon Airways, CS, Nikkei Asia Locations: Japan